Key: Answer, Page, Type, Learning Objective, Level
Type
A=Applied
C=Conceptual
F=Factual
Level
(1)=Easy; (2)=Moderate; (3)=Difficult
LO=Learning Objective
SG=Used in Study Guide
p=page
Multiple Choice Single Select
M/C Question 1
Which process includes generation and transmission of internal information throughout the organization?
a)
Communication throughput
b)
Communication output
Consider This: By this process, the communication system of an organization can transform the information received for internal use.
LO 2.2: Describe the functional tradition to organizational communication
c)
Communication input
Consider This: By this process, the communication system of an organization can transform the information received for internal use.
LO 2.2: Describe the functional tradition to organizational communication
d)
Communication networking
Consider This: By this process, the communication system of an organization can transform the information received for internal use.
LO 2.2: Describe the functional tradition to organizational communication
ANS: a
M/C Question 2
What function is performed by messages that range from informal conversations to visible symbols of status such as large offices and reserved parking spaces?
a)
Relationship function
b)
Change function
Consider This: This function assists in building employee morale and blends individuals with their professional environments.
LO 2.2: Describe the functional tradition to organizational communication
c)
Organizing function
Consider This: This function assists in building employee morale and blends individuals with their professional environments.
LO 2.2: Describe the functional tradition to organizational communication
d)
Message function
Consider This: This function assists in building employee morale and blends individuals with their professional environments.
LO 2.2: Describe the functional tradition to organizational communication
ANS: a
M/C Question 3
Which type of communication involves processing new ideas and information as well as altering existing procedures and processes?
a)
Change
Consider This: These functions are essential for adapting to the environment and meeting the complex needs of individuals working together.
LO 2.2: Describe the functional tradition to organizational communication
b)
Message
Consider This: These functions are essential for adapting to the environment and meeting the complex needs of individuals working together.
LO 2.2: Describe the functional tradition to organizational communication
c)
Organization
Consider This: These functions are essential for adapting to the environment and meeting the complex needs of individuals working together.
LO 2.2: Describe the functional tradition to organizational communication
d)
Relationship
Consider This: These functions are essential for adapting to the environment and meeting the complex needs of individuals working together.
LO 2.2: Describe the functional tradition to organizational communication
ANS: a
M/C Question 4
What is another term for noise in the organizational communication system?
a)
Distortion
b)
Channel
Consider This: It involves altering or changing the meaning of a message as it navigates its way through the organization.
LO 2.2: Describe the functional tradition to organizational communication
c)
Direction
Consider This: It involves altering or changing the meaning of a message as it navigates its way through the organization.
LO 2.2: Describe the functional tradition to organizational communication
d)
Load
Consider This: It involves altering or changing the meaning of a message as it navigates its way through the organization.
LO 2.2: Describe the functional tradition to organizational communication
ANS: a
M/C Question 5
Which process assists how new employees understand the way their interests overlap with those of the organization?
a)
Socialization
b)
Identification
Consider This: This is an active attempt by the organization to help members learn appropriate behavior, norms, and values.
LO 2.3: Describe the meaning-centered approach to organizational communication
c)
Assimilation
Consider This: This is an active attempt by the organization to help members learn appropriate behavior, norms, and values.
LO 2.3: Describe the meaning-centered approach to organizational communication
d)
Structuration
Consider This: This is an active attempt by the organization to help members learn appropriate behavior, norms, and values.
LO 2.3: Describe the meaning-centered approach to organizational communication
ANS: a
M/C Question 6
Which concept of theory proposes that rules not only influence behavior, but are also influenced by members’ conceptions of appropriate behaviors?
a)
Structuration
b)
Socialization
Consider This: It is a process in which the unintended consequences of an action create norms, rules, roles, and other social structures that constrain or affect future action.
LO 2.3: Describe the meaning-centered approach to organizational communication
c)
Identification
Consider This: It is a process in which the unintended consequences of an action create norms, rules, roles, and other social structures that constrain or affect future action.
LO 2.3: Describe the meaning-centered approach to organizational communication
d)
Assimilation
Consider This: It is a process in which the unintended consequences of an action create norms, rules, roles, and other social structures that constrain or affect future action.
LO 2.3: Describe the meaning-centered approach to organizational communication
ANS: a
M/C Question 7
Which process implies that some people are oppressed even when they do not recognize their experience as such?
a)
Hegemony
b)
Deconstruction
Consider This: This is a form of control where a dominant individual or group dominates the people they lead and consider their subordination as a norm.
LO 2.4: Describe emerging perspectives for organizational communication
c)
Postmodernism
Consider This: This is a form of control where a dominant individual or group dominates the people they lead and consider their subordination as a norm.
LO 2.4: Describe emerging perspectives for organizational communication
d)
Overload
Consider This: This is a form of control where a dominant individual or group dominates the people they lead and consider their subordination as a norm.
LO 2.4: Describe emerging perspectives for organizational communication
ANS: a
M/C Question 8
Which theory focuses on the marginalization and domination of women in the work environment and the undervaluing of women’s voices in all organizational practices?
a)
Feminist perspectives
b)
Race perspectives
Consider This: This theory attempts to move our society beyond patriarchal forms and social practices by commenting on power relationships that devalue women.
LO 2.4: Describe emerging perspectives for organizational communication
c)
Class perspectives
Consider This: This theory attempts to move our society beyond patriarchal forms and social practices by commenting on power relationships that devalue women.
LO 2.4: Describe emerging perspectives for organizational communication
d)
Functional-tradition perspectives
Consider This: This theory attempts to move our society beyond patriarchal forms and social practices by commenting on power relationships that devalue women.
LO 2.4: Describe emerging perspectives for organizational communication
ANS: a
M/C Question 9
Which approach describes organizational communication as the process for generating shared realities that become organizing, decision making, sense making, influence, and culture?
a)
Meaning-Centered
b)
Functional tradition
Consider This: This approach is concerned with how organizational reality is generated through human interaction.
LO 2.3: Describe the meaning-centered approach to organizational communication
c)
Emerging perspectives
Consider This: This approach is concerned with how organizational reality is generated through human interaction.
LO 2.3: Describe the meaning-centered approach to organizational communication
d)
Class perspectives
Consider This: This approach is concerned with how organizational reality is generated through human interaction.
LO 2.3: Describe the meaning-centered approach to organizational communication
ANS: a
M/C Question 10
Which perspective explains the manner in which communication assists in producing organizational outcomes?
a)
Functional tradition
b)
Feminist
Consider This: This perspective also describes organizations as dynamic communication systems with the various parts of the system working together to create and shape organizational events.
LO 2.2: Describe the functional tradition to organizational communication
c)
Meaning-centered
Consider This: This perspective also describes organizations as dynamic communication systems with the various parts of the system working together to create and shape organizational events.
LO 2.2: Describe the functional tradition to organizational communication
d)
Twenty-first century
Consider This: This perspective also describes organizations as dynamic communication systems with the various parts of the system working together to create and shape organizational events.
LO 2.2: Describe the functional tradition to organizational communication
ANS: a
M/C Question 11
The management of Chroma Solutions asked their employees to take the day off after learning of rallies being organized by protestors to show their disapproval against government policies.
Which term best describes the role played by the information about the rallies in this scenario?
a)
Communication input
b)
Communication network
Consider This: The management received the information from an external environment and then acted on it after processing it internally.
LO 2.2: Describe the functional tradition to organizational communication
c)
Communication output
Consider This: The management received the information from an external environment and then acted on it after processing it internally.
LO 2.2: Describe the functional tradition to organizational communication
d)
Communication throughput
Consider This: The management received the information from an external environment and then acted on it after processing it internally.
LO 2.2: Describe the functional tradition to organizational communication
ANS: a
M/C Question 12
The management of Sovereign Technologies conducts regular training programs and workshops to upgrade the skills and abilities of their employees. They never considered getting employee feedback on the usefulness of the programs, however.
What kind of communication system does the management follow?
a)
Closed
b)
Encountered
Consider This: The lack of feedback prevents management from staying abreast of current needs and making good decisions.
LO 2.2: Describe the functional tradition to organizational communication
c)
Deconstructed
Consider This: The lack of feedback prevents management from staying abreast of current needs and making good decisions.
LO 2.2: Describe the functional tradition to organizational communication
d)
Open
Consider This: The lack of feedback prevents management from staying abreast of current needs and making good decisions.
LO 2.2: Describe the functional tradition to organizational communication
ANS: a
M/C Question 13
Glash Inc. recently hired Amar. His friend, who worked at Glash as an HR manager, informed him about the company’s dress code. Hence, Amar went shopping so he could dress accordingly on his first day at work.
In this scenario, Amar was in which phase of socialization?
a)
Anticipatory
b)
Encounter
Consider This: Amar went shopping based on what he heard from his friend.
LO 2.3: Describe the meaning-centered approach to organizational communication
c)
Metamorphosis
Consider This: Amar went shopping based on what he heard from his friend.
LO 2.3: Describe the meaning-centered approach to organizational communication
d)
Assimilatory
Consider This: Amar went shopping based on what he heard from his friend.
LO 2.3: Describe the meaning-centered approach to organizational communication
ANS: a
M/C Question 14
If a company believes that identification, socialization, communication rules, and power reflect how organizational influence occurs, what is the company’s approach to understanding its communication system?
a)
Meaning-centered
b)
Functional
Consider This: It is clear from the assumptions that the organization approaches its communication system by asking the question “What is communication?”
LO 2.3: Describe the meaning-centered approach to organizational communication
c)
Structural
Consider This: It is clear from the assumptions that the organization approaches its communication system by asking the question “What is communication?”
LO 2.3: Describe the meaning-centered approach to organizational communication
d)
Twenty-first-century emerging perspectives
Consider This: It is clear from the assumptions that the organization approaches its communication system by asking the question “What is communication?”
LO 2.3: Describe the meaning-centered approach to organizational communication
ANS: a
M/C Question 15
In the past, Sleav Corp. followed an open system for communication, which worked for many years. When the company had to expand its business operations and employee functions, the company faced difficulties in tweaking or changing the communication system.
In this scenario, what does the company need to solve the problem, and why?
a)
Equifinality; so that the company can use a variety of approaches to reach its goal
b)
Postmodernism; so that the company can alienate itself from its past communication process
Consider This: It needs to find a generic solution that can solve any future problems.
LO 2.2: Describe the functional tradition to organizational communication
c)
Hegemony; so that the most experienced employees can retain control over the communication process
Consider This: It needs to find a generic solution that can solve any future problems.
LO 2.2: Describe the functional tradition to organizational communication
d)
Socialization; so that the company can actively help its employees learn the communication process because it is a norm.
Consider This: It needs to find a generic solution that can solve any future problems.
LO 2.2: Describe the functional tradition to organizational communication
ANS: a
M/C Question 16
Masstech Inc. follows an employee hierarchy for sustained success of its business. A rule for communication in the company is that members should approach senior-level managers routed through their team managers. Since Tanya needed approval to make an urgent change in the work process, she approached a senior manager directly and accomplished the task. The company saw the benefit in her approach and it became the new communication rule.
Which process does this scenario describe?
a)
Structuration
b)
Socialization
Consider This: Tanya’s action was an exception to the rule, which unintentionally resulted in a new rule.
LO 2.3: Describe the meaning-centered approach to organizational communication
c)
Identification
Consider This: Tanya’s action was an exception to the rule, which unintentionally resulted in a new rule.
LO 2.3: Describe the meaning-centered approach to organizational communication
d)
Assimilation
Consider This: Tanya’s action was an exception to the rule, which unintentionally resulted in a new rule.
LO 2.3: Describe the meaning-centered approach to organizational communication
ANS: a
M/C Question 17
Silverson was the HR representative at Clovian Inc. He sent an email to employees asking them to log off their systems before moving away from the desks or offices. His intention was to conserve energy and power and avoid unnecessary interruptions to try to save the company money. Since Silverson didn’t mention the severity of the occurrence, employees considered it as a regular email and did not take it seriously.
In this scenario, what does Silverson need to do and why?
a)
Explain the reason to the employees so that the distortion in the communication can be neutralized
b)
Explain the reason to the employees so that the direction in which the message flows in the employees is not reversed
Consider This: Silverson and the employees were looking at the same directive from different angles, which led to misinterpretation of his action. He needs to get everyone on the same page.
LO 2.2: Describe the functional tradition to organizational communication
c)
Explain the reason to the employees so that they do not overload the communication channel by sending individual reactions to the directive
Consider This: Silverson and the employees were looking at the same directive from different angles, which led to misinterpretation of his action. He needs to get everyone on the same page.
LO 2.2: Describe the functional tradition to organizational communication
d)
Explain the reason to the employees so that the communication throughput is not reduced by the disgruntled organizational members
Consider This: Silverson and the employees were looking at the same directive from different angles, which led to misinterpretation of his action. He needs to get everyone on the same page.
LO 2.2: Describe the functional tradition to organizational communication
ANS: a
M/C Question 18
The CEO of Clash Inc. sent an email to the entire workforce mentioning which employees had been offered promotions and rewards. Thereby, all the employees got to know the contribution of each successful individual in the organization. Which type of communication function does this scenario describe??
a)
Relationship
b)
Message
Consider This:This exemption is a visible symbol, which reinforces the status of the directors.
LO 2.2: Describe the functional tradition to organizational communication
c)
Organizing
Consider This:This exemption is a visible symbol, which reinforces the status of the directors.
LO 2.2: Describe the functional tradition to organizational communication
d)
Change
Consider This:This exemption is a visible symbol, which reinforces the status of the directors.
LO 2.2: Describe the functional tradition to organizational communication
ANS: a
M/C Question 19
Slovan Inc., a leading manufacturing company, achieved the utmost customer satisfaction by producing the best quality products and services. Due to the ever-changing demands of its customers, the company is now expanding its business. Slovan Inc. is altering its existing procedures and processes as well as employing new strategies in such a way as to meet the new market requirements.
Which type of function is the company following in this scenario?
a)
Change
b)
Relationship
Consider This: This function assists organizations to adapt what they do and how they do it and is essential to an open system.
LO 2.2: Describe the functional tradition to organizational communication
c)
Organizing
Consider This: This function assists organizations to adapt what they do and how they do it and is essential to an open system.
LO 2.2: Describe the functional tradition to organizational communication
d)
Message
Consider This: This function assists organizations to adapt what they do and how they do it and is essential to an open system.
LO 2.2: Describe the functional tradition to organizational communication
ANS: a
M/C Question 20
After conducting their performance appraisals, management decided to inform employees about their yearly raises while also mentioning individual strengths and weaknesses at work. Hence, management interacted privately with each employee, ensuring that the employee discussions did not lead to any sort of dispute in the office.
What type of communication channel did the company user for these employee discussions?
a)
Face-to-face
b)
Group meeting
Consider This: This channel of communication shows the reactions of others.
LO 2.2: Describe the functional tradition to organizational communication
c)
Memo
Consider This: This channel of communication shows the reactions of others.
LO 2.2: Describe the functional tradition to organizational communication
d)
Presentation
Consider This: This channel of communication shows the reactions of others.
LO 2.2: Describe the functional tradition to organizational communication
ANS: a
M/C Question 21
If an organization gathered the needs and requirements of emerging markets and, based on that, executed new strategies and derived the best results in a way of meeting the market needs, the organization followed a(n) ________ communication system.
a)
open
b)
closed
Consider This: This system has the ability to use a variety of problem-solving approaches.
LO 2.2: Describe the functional tradition to organizational communication
c)
encountered
Consider This: This system has the ability to use a variety of problem-solving approaches.
LO 2.2: Describe the functional tradition to organizational communication
d)
deconstructed
Consider This: This system has the ability to use a variety of problem-solving approaches.
LO 2.2: Describe the functional tradition to organizational communication
ANS: a
M/C Question 22
The powers-that-be at Smertin Co. wanted to modify their company from a closed to an open communication system. Thus, they wanted to use a certain function, which is essential for an open communication system. The use of this function would help describe what communication does and how it contributes to the company’s overall functioning.
Which type of function is best illustrated in this scenario?
a)
Message
b)
Load
Consider This: It can be explained in three broad categories: organizing functions, relationship functions, and change functions.
LO 2.2: Describe the functional tradition to organizational communication
c)
Distortion
Consider This: It can be explained in three broad categories: organizing functions, relationship functions, and change functions.
LO 2.2: Describe the functional tradition to organizational communication
d)
Direction
Consider This: It can be explained in three broad categories: organizing functions, relationship functions, and change functions.
LO 2.2: Describe the functional tradition to organizational communication
ANS: a
M/C Question 23
A company adopted the meaning-centered approach to coordinate its business. By doing so, the company developed its identity and sustained itself as a behemoth in the market by using its power and influence. Which perspective of organizational communication did the company follow to analyze organizational situations?
a)
Communication constitutes organization.
b)
Communication constitutes throughput.
Consider This: It rejects the notion portrayed in the functional tradition that the organization contains a variety of discrete and independent communication interactions.
LO 2.4:Describe emerging perspectives for organizational communication
c)
Communication constitutes output.
Consider This: It rejects the notion portrayed in the functional tradition that the organization contains a variety of discrete and independent communication interactions.
LO 2.4:Describe emerging perspectives for organizational communication
d)
Communication constitutes input
Consider This: It rejects the notion portrayed in the functional tradition that the organization contains a variety of discrete and independent communication interactions.
LO 2.4:Describe emerging perspectives for organizational communication
ANS: a
M/C Question 24
If the management of an organization conducts a survey to understand the influence of its organizational behaviors by the predictions of business events, then which perspective of organizational communication does the management follow to understand organizational communication?
a)
Postmodernism
b)
Hegemony
Consider This: This represents an alienation from the past, skepticism about authority structures, ambiguity of meanings, and mass culture.
LO 2.4:Describe emerging perspectives for organizational communication
c)
Deconstruction
Consider This: This represents an alienation from the past, skepticism about authority structures, ambiguity of meanings, and mass culture.
LO 2.4:Describe emerging perspectives for organizational communication
d)
Overloading
Consider This: This represents an alienation from the past, skepticism about authority structures, ambiguity of meanings, and mass culture.
LO 2.4:Describe emerging perspectives for organizational communication
ANS: a
M/C Question 25
If an organization wishes to provide a domination-free environment to its employees, so that the employees will get an opportunity of giving their best and equally contributing to the organizational objectives, which can positively impact their individual performance, then which approach of organizational communication does the organization follow?
a)
Critical
b)
Practical
Consider This: This approach depicts organizations where dominant groups control the development of ideologies or basic assumptions about how things should be.
LO 2.4:Describe emerging perspectives for organizational communication
c)
Postmodernist
Consider This: This approach depicts organizations where dominant groups control the development of ideologies or basic assumptions about how things should be.
LO 2.4:Describe emerging perspectives for organizational communication
d)
Feminist
Consider This: This approach depicts organizations where dominant groups control the development of ideologies or basic assumptions about how things should be.
LO 2.4:Describe emerging perspectives for organizational communication
ANS: a
Essay
SA Question 26
Compare and contrast the open and closed types of communication systems.
Consider This: This approach depicts organizations where dominant groups control the development of ideologies or basic assumptions about how things should be.
LO 2.4:Describe emerging perspectives for organizational communication
SA Question 27
Analyze the components of an organizational communication system. How would it create and shape organizational events?
Consider This: This approach depicts organizations where dominant groups control the development of ideologies or basic assumptions about how things should be.
LO 2.4:Describe emerging perspectives for organizational communication
SA Question 28
Analyze the importance of the relationship function in business settings and its role in the communication process.
Consider This: This approach depicts organizations where dominant groups control the development of ideologies or basic assumptions about how things should be.
LO 2.4:Describe emerging perspectives for organizational communication
SA Question 29
Examine the channels that are commonly employed for communication in organizations. Explain each in detail.
Consider This: This approach depicts organizations where dominant groups control the development of ideologies or basic assumptions about how things should be.
LO 2.4:Describe emerging perspectives for organizational communication
SA Question 30
Analyze the importance of communication rules and their types. Illustrate the types with examples.
Consider This: This approach depicts organizations where dominant groups control the development of ideologies or basic assumptions about how things should be.
LO 2.4:Describe emerging perspectives for organizational communication
Essay Question 31
Differentiate between the meaning-centered, functional-tradition, and emerging perspectives of organizational communication approaches, and compare their respective relevance in the global business setup.
Consider This: This approach depicts organizations where dominant groups control the development of ideologies or basic assumptions about how things should be.
LO 2.4:Describe emerging perspectives for organizational communication
Essay Question 32
Analyze the scope of emerging perspectives for the study of organizational communication. Explain the approach in detail.
Consider This: This approach depicts organizations where dominant groups control the development of ideologies or basic assumptions about how things should be.
LO 2.4:Describe emerging perspectives for organizational communication
Essay Question 33
Evaluate the role of functional-tradition approach in understanding organizational communication.
Consider This: This approach depicts organizations where dominant groups control the development of ideologies or basic assumptions about how things should be.
LO 2.4:Describe emerging perspectives for organizational communication
Essay Question 34
Analyze the various ways the meaning-centered approach assists in understanding organizational communication.
Consider This: This approach depicts organizations where dominant groups control the development of ideologies or basic assumptions about how things should be.
LO 2.4:Describe emerging perspectives for organizational communication
Essay Question 35
Distinguish between the feminist, race, and class perspectives, and compare their significance in an organizational context.
Consider This: This approach depicts organizations where dominant groups control the development of ideologies or basic assumptions about how things should be.
LO 2.4:Describe emerging perspectives for organizational communication