Exam
Name___________________________________

MULTIPLE CHOICE.  Choose the one alternative that best completes the statement or answers the question. 

1) 

The utilization of individuals to achieve organizational objectives is known as ________. 

1) 

_______ 

A) 

human resource management 

B) 

human resource leadership 

C) 

human resource planning 

D) 

human resource staffing 

2) 

HR professionals only work with ________. 

2) 

_______ 

A) 

all managers throughout the company 

B) 

only HR specialists 

C) 

other HR professionals 

D) 

every person who has applied for employment 

TRUE/FALSE.  Write 'T' if the statement is true and 'F' if the statement is false. 

3) 

Human resource management (HRM) is the utilization of individuals to achieve organizational objectives. 

3) 

_______ 

4) 

Global competition is rarely relevant to the work of HR professionals. 

4) 

_______ 

ESSAY.  Write your answer in the space provided or on a separate sheet of paper. 

5) 

What is human resource management? What are the six functional areas of HRM? 

6) 

What is the staffing function of HRM? Identify and discuss what staffing involves. 

MULTIPLE CHOICE.  Choose the one alternative that best completes the statement or answers the question. 

7) 

Avid Technology, Inc. was recently included on Fortune's list of 100 best companies. Which HR function will most significantly be affected by this achievement? 

7) 

_______ 

A) 

safety and health 

B) 

research 

C) 

recruitment 

D) 

performance appraisal 

8) 

Lauren is an HR manager at a marketing firm. Which of the following functions is LEAST likely to be an aspect of Lauren's job? 

8) 

_______ 

A) 

employee safety 

B) 

employee and labor relations 

C) 

staffing 

D) 

product testing 

9) 

The staffing process involves all of the following functions EXCEPT ________. 

9) 

_______ 

A) 

job analysis 

B) 

selection 

C) 

recruitment 

D) 

product placement 

10) 

As an HR manager in charge of staffing for a restaurant chain, John is most likely NOT responsible for ________. 

10) 

______ 

A) 

selection 

B) 

recruitment 

C) 

training 

D) 

job analysis 

11) 

What is the systematic process of determining the skills, duties, and knowledge required for performing jobs in an organization? 

11) 

______ 

A) 

recruitment 

B) 

job analysis 

C) 

job enlargement 

D) 

strategic planning 

12) 

The systematic process of matching the internal and external supply of people with job openings anticipated in the organization over a specified period of time is referred to as ________. 

12) 

______ 

A) 

recruitment 

B) 

performance appraisal 

C) 

job analysis 

D) 

HR planning 

13) 

The process of attracting individuals on a timely basis, in sufficient numbers, and with appropriate qualifications, to apply for jobs with an organization is referred to as ________. 

13) 

______ 

A) 

appraisal 

B) 

recruitment 

C) 

selection 

D) 

HR planning 

14) 

Lyle, an HR specialist at a publishing company, is in the process of choosing from a group of applicants the individual best suited for an assistant editor position. Lyle is most likely involved in the function of ________. 

14) 

______ 

A) 

HR planning 

B) 

recruitment 

C) 

job analysis 

D) 

selection 

15) 

Which HRM function consists of training and development, individual career planning and development activities, organization development, and performance management and appraisal? 

15) 

______ 

A) 

organizational development 

B) 

human resource development 

C) 

management by objectives 

D) 

employee and labor relations 

16) 

Connor works as an accountant at Price Waterhouse and is scheduled to meet with his manager for a formal review and evaluation of his strengths and weaknesses. In which of the following activities is Connor most likely participating? 

16) 

______ 

A) 

job analysis 

B) 

succession planning 

C) 

performance appraisal 

D) 

career development 

17) 

Which of the following provides learners with the knowledge and skills needed for their present jobs? 

17) 

______ 

A) 

development 

B) 

training 

C) 

career planning 

D) 

succession planning 

18) 

Which of the following involves learning that goes beyond today's job and has a more long-term focus? 

18) 

______ 

A) 

career planning 

B) 

training 

C) 

development 

D) 

organizational development 

19) 

An ongoing process whereby an individual sets career goals and identifies the means to achieve them is called ________. 

19) 

______ 

A) 

career development 

B) 

succession planning 

C) 

career planning 

D) 

training 

20) 

According to surveys, today's employees will work for approximately ________ companies and will change careers ________ times in their working lives. 

20) 

______ 

A) 

11 to 13; 5 

B) 

3; 3 

C) 

5; 7 

D) 

9 to 11; 3 

21) 

A formal approach used by the organization to ensure that people with the proper qualifications and experiences are available when needed is referred to as ________. 

21) 

______ 

A) 

succession planning 

B) 

career planning 

C) 

performance management 

D) 

career development 

22) 

Which term refers to the planned and systematic attempt to change an organization and improve its performance? 

22) 

______ 

A) 

organization training 

B) 

organization development 

C) 

performance management 

D) 

corporate development 

23) 

Which of the following terms refers to a goal-oriented process that is directed toward ensuring that organizational processes are in place to maximize the productivity of employees, teams, and the organization? 

23) 

______ 

A) 

performance management 

B) 

career development 

C) 

team strategic management 

D) 

organization development 

24) 

Raj, a software engineer, recently met with his manager for a review and evaluation of Raj's performance over the last six months. In which of the following did Raj most likely participate? 

24) 

______ 

A) 

organizational appraisal 

B) 

performance management 

C) 

performance appraisal 

D) 

succession planning 

25) 

What HR tool gives employees the opportunity to capitalize on their strengths and overcome identified deficiencies? 

25) 

______ 

A) 

manager self-service 

B) 

employee orientation 

C) 

selection tests 

D) 

performance appraisal 

26) 

Compensation, as described in your text, refers to the ________. 

26) 

______ 

A) 

wages individuals receive each pay period 

B) 

internal alignment of intrinsic awards 

C) 

wage schedules and wage rates listed in the union contract 

D) 

total of all rewards provided to employees in return for their services 

27) 

All of the following are categories of employee compensation EXCEPT ________. 

27) 

______ 

A) 

nonfinancial 

B) 

stock capital 

C) 

direct financial 

D) 

indirect financial 

28) 

Wages, salaries, and commissions are most likely examples of ________. 

28) 

______ 

A) 

indirect financial compensation 

B) 

direct financial compensation 

C) 

employment benefits 

D) 

employment incentives 

29) 

Ellen enjoys working at Starbucks because of her interactions with customers and co-workers. The satisfaction that Ellen feels would best be categorized as ________. 

29) 

______ 

A) 

emotional health 

B) 

indirect financial compensation 

C) 

performance satisfaction 

D) 

nonfinancial compensation 

30) 

Ben works at a small advertising agency as a graphic artist. Ben enjoys his job because the company allows employees to have flexible schedules and to telecommute when necessary. Which of the following best describes this type of employee compensation? 

30) 

______ 

A) 

indirect financial compensation 

B) 

nonfinancial compensation 

C) 

required compensation 

D) 

direct financial compensation 

31) 

As a public school teacher, Molly has accrued 14 days of sick leave, which is a type of ________ compensation. 

31) 

______ 

A) 

nonfinancial 

B) 

direct financial 

C) 

mandatory 

D) 

indirect financial 

32) 

What is the primary reason that firms are more attentive to employee safety and health than they were in the past? 

32) 

______ 

A) 

federal legislation 

B) 

tax benefits 

C) 

health care costs 

D) 

labor unions 

33) 

What human resource management task involves protecting employees from injuries caused by work-related accidents? 

33) 

______ 

A) 

safety 

B) 

job analysis 

C) 

injury analysis 

D) 

accident prevention 

34) 

Healthy and safe employees are more likely to ________. 

34) 

______ 

A) 

remain productive 

B) 

join labor unions 

C) 

earn managerial promotions 

D) 

request salary increases 

35) 

Approximately half of all employees at ABC Manufacturing are union members. Which of the following is ABC Manufacturing required by law to do with the labor unions? 

35) 

______ 

A) 

bargain with them in good faith 

B) 

help them organize activities 

C) 

make concessions to them 

D) 

pay dues for their new members 

36) 

What human resource task pervades all functional areas of human resource management? 

36) 

______ 

A) 

development 

B) 

research 

C) 

health and safety 

D) 

training 

TRUE/FALSE.  Write 'T' if the statement is true and 'F' if the statement is false. 

37) 

Staffing is the process through which an organization ensures that it always has the proper number of employees with the appropriate skills in the right jobs, at the right time, to achieve the organization's objectives. 

37) 

______ 

38) 

According to the Small Business Administration, the majority of business are small. 

38) 

______ 

39) 

Human resource planning is the systematic process of determining the skills, duties, and knowledge required for performing jobs in an organization. 

39) 

______ 

40) 

Recruitment is the process of attracting qualified individuals and encouraging them to apply for work with the organization. 

40) 

______ 

41) 

Human resource development involves training, career planning, organization development, and performance management. 

41) 

______ 

42) 

Training primarily focuses on the long-term career needs of employees. 

42) 

______ 

43) 

Development involves learning that goes beyond an employee's present job. 

43) 

______ 

44) 

Career planning is a formal approach used by the organization to ensure that people with the proper qualifications and experiences are available when needed. 

44) 

______ 

45) 

Organization development is the planned and systematic attempts to change the organization, typically to a more behavioral environment. 

45) 

______ 

46) 

Performance management is a formal system of review and evaluation of individual or team task performance. 

46) 

______ 

47) 

Indirect financial compensation is the pay that a person receives in the form of wages, salaries, commissions, and bonuses. 

47) 

______ 

48) 

Employee health and safety are a primary concern for businesses because of numerous federal and state laws. 

48) 

______ 

49) 

Today, most firms would prefer having employees belong to unions because the unions handle health benefits. 

49) 

______ 

50) 

Industrial relations requires HR specialists to negotiate with competing businesses for market share. 

50) 

______ 

51) 

Human resource research is a distinct HRM function that requires a special department in most large firms. 

51) 

______ 

ESSAY.  Write your answer in the space provided or on a separate sheet of paper. 

52) 

What is HR research? Why would HR research be important for a firm? 

MULTIPLE CHOICE.  Choose the one alternative that best completes the statement or answers the question. 

53) 

Which term refers to employees who have joined together for the purpose of dealing with an employer? 

53) 

______ 

A) 

union 

B) 

PEO 

C) 

organization 

D) 

political party 

54) 

Jenny works in the HR department of Southwest Airlines, and she specializes in industrial relations. In which of the following activities would Jenny most likely participate? 

54) 

______ 

A) 

outsourcing tasks 

B) 

handling collective bargaining 

C) 

monitoring employee safety issues 

D) 

testing job candidates 

55) 

A human resource information system (HRIS) is essential to all of the following HR responsibilities EXCEPT ________. 

55) 

______ 

A) 

creation of mobile HR applications 

B) 

benefits administration 

C) 

oversight of legal and regulatory compliance 

D) 

recruitment and selection 

56) 

Many HR departments are most likely becoming smaller because ________. 

56) 

______ 

A) 

federal agencies monitor HR functions 

B) 

there is no way to explain the role of HR professionals as strategic business partners 

C) 

external groups are performing HR functions 

D) 

HR telecommuting is gaining popularity 

57) 

Jennifer works in an advisory or staff capacity, working with other managers to help them deal with human resource matters. Jennifer is most likely employed as a(n) ________. 

57) 

______ 

A) 

project manager 

B) 

line manager 

C) 

HR manager 

D) 

account executive 

58) 

The human resource manager normally operates in what capacity? 

58) 

______ 

A) 

staff 

B) 

line 

C) 

matrix 

D) 

production 

59) 

The process of hiring an external provider to do the work that was previously done internally is referred to as ________. 

59) 

______ 

A) 

onboarding 

B) 

outsourcing 

C) 

job enlarging 

D) 

broadbanding 

60) 

Lee Shultz, the operations manager for Acme Bolts, has just learned that an experienced arc welder has resigned. He contacts the manager of human resources, Reba Cole, asking her to send him some qualified welders for him to interview. In this case, ________. 

60) 

______ 

A) 

Lee and Reba see organizational goals from the same perspective 

B) 

both are concerned with accomplishing organizational goals, but from different perspectives 

C) 

Lee is only concerned about accomplishing operations goals 

D) 

Reba is only concerned about accomplishing human resource goals 

61) 

Today HR outsourcing can be done in different ways. Which of the following is one of those ways? 

61) 

______ 

A) 

external recruitment process outsourcing 

B) 

project management outsourcing 

C) 

parts supply outsourcing 

D) 

discrete services outsourcing 

62) 

A firm that outsources only benefits administration to a third party is most likely using ________. 

62) 

______ 

A) 

multiprocess services 

B) 

business process outsourcing 

C) 

discrete services 

D) 

single service outsourcing 

63) 

Whirlpool Corporation has an agreement with IBM for the HR outsourcer to handle Whirlpool's workforce administration, compensation, recruitment, training, and performance reporting. This type of outsourcing is known as ________. 

63) 

______ 

A) 

single task outsourcing 

B) 

process control outsourcing 

C) 

business process outsourcing 

D) 

discrete services outsourcing 

64) 

Which HR task is most likely to be outsourced? 

64) 

______ 

A) 

benefits administration 

B) 

payroll and compensation 

C) 

recruitment 

D) 

training and development 

65) 

Which of the following takes routine, transaction-based activities that are dispersed throughout the organization and consolidates them in one place? 

65) 

______ 

A) 

consolidation centers 

B) 

human resource centers 

C) 

outsourcing centers 

D) 

shared service centers 

66) 

Shared service centers provide an alternative to HR ________ and can often provide the same cost savings and customer service. 

66) 

______ 

A) 

downsizing 

B) 

broadbanding 

C) 

outsourcing 

D) 

onboarding 

67) 

Which term refers to a company that leases employees to other businesses? 

67) 

______ 

A) 

shared service center 

B) 

external employer organization 

C) 

professional employer organization 

D) 

human resource provider 

68) 

Which of the following is a true statement about professional employer organizations? 

68) 

______ 

A) 

PEOs run day-to-day operations for client companies. 

B) 

PEOs lease employees from other businesses. 

C) 

PEOs have the right to hire and fire the client company's employees. 

D) 

PEOs are less popular than in the past due to technology improvements. 

69) 

Shelby Organic Foods is a fast growing firm that produces organic frozen food entrees. The firm employs 700 people and expects to hire more in the next few years. Currently, all of the firm's HR tasks are handled internally by Shelby's HR department. However, top executives at Shelby are considering the idea of outsourcing benefits administration. Which of the following questions is LEAST relevant to the decision to outsource Shelby's benefits administration tasks? 

69) 

______ 

A) 

How knowledgeable is Shelby's HR staff about benefits administration and federal health care laws? 

B) 

How much time is spent by Shelby's HR department handling benefits administration tasks? 

C) 

What is the cost difference for Shelby between handling benefits internally and externally? 

D) 

Which Shelby HR professional should oversee benefits administration at the shared service center? 

70) 

Shelby Organic Foods is a fast growing firm that produces organic frozen food entrees. The firm employs 700 people and expects to hire more in the next few years. Currently, all of the firm's HR tasks are handled internally by Shelby's HR department. However, top executives at Shelby are considering the idea of outsourcing benefits administration. Which of the following best supports the idea of outsourcing benefits administration? 

70) 

______ 

A) 

Benefits administration is highly time consuming for the Shelby HR department. 

B) 

The benefits specialist at HR is knowledgeable about changing healthcare laws. 

C) 

Shelby's HR manager recently participated in a strategic planning session. 

D) 

Shelby employees enroll for health benefits through the firm's intranet. 

71) 

Shelby Organic Foods is a fast growing firm that produces organic frozen food entrees. The firm employs 700 people and expects to hire more in the next few years. Currently, all of the firm's HR tasks are handled internally by Shelby's HR department. However, top executives at Shelby are considering the idea of outsourcing benefits administration. Which of the following most likely undermines the idea of outsourcing benefits administration? 

71) 

______ 

A) 

Shelby's HR manager regularly meets with the firm's insurance provider. 

B) 

Staff managers at Shelby discuss benefits packages with new employees. 

C) 

Shelby recently began offering employees a flexible spending plan for benefits. 

D) 

Employees use Shelby's intranet to self-manage their own benefits. 

72) 

Which term refers to individuals that are directly involved in accomplishing the primary purpose of the organization? 

72) 

______ 

A) 

staff managers 

B) 

HR managers 

C) 

line managers 

D) 

sales managers 

73) 

Why are line managers most likely performing more HR tasks today? 

73) 

______ 

A) 

automation of HR processes 

B) 

competition from PEOs 

C) 

implementation of EEO laws 

D) 

expansion of HR departments 

TRUE/FALSE.  Write 'T' if the statement is true and 'F' if the statement is false. 

74) 

A human resource manager is an individual who normally acts in an advisory or staff capacity by assisting other managers with HR issues. 

74) 

______ 

75) 

In today's workplace, outsourcing is focused more on saving money than on improving service quality and saving time. 

75) 

______ 

76) 

Business process outsourcing involves transferring one element of a business process, such as benefits administration, to a third party. 

76) 

______ 

77) 

A shared service center (SSC), also known as a center of expertise, takes routine, transaction-based activities dispersed throughout the organization and consolidates them in one place. 

77) 

______ 

78) 

A professional employer organization (PEO) leases employees to other organizations. 

78) 

______ 

79) 

Shared service centers typically handle tasks associated with benefits and pension administration, payroll, and relocation assistance, but succession planning and global training activities remain the responsibility of the firm's HR department. 

79) 

______ 

80) 

Billings Manufacturing has made the decision to use a professional employer organization. As a result, Billings will release its employees, who will then be hired by the PEO. 

80) 

______ 

81) 

Individuals directly involved in accomplishing the primary purpose of the organization are line managers. 

81) 

______ 

ESSAY.  Write your answer in the space provided or on a separate sheet of paper. 

82) 

What is a line manager and what role does a line manager play in HR? Why do you think line managers are involved with HR now more than in the past? 

83) 

What technology assists HR professionals? How has technology altered the HR organization? 

MULTIPLE CHOICE.  Choose the one alternative that best completes the statement or answers the question. 

84) 

The meaning of value creation differs according to a company's ________. 

84) 

______ 

A) 

mission 

B) 

size 

C) 

age 

D) 

none of the above 

85) 

In recent years, HR professionals have increasingly been expected to ________. 

85) 

______ 

A) 

handle administrative tasks 

B) 

act as employee advocates 

C) 

serve as strategic planners 

D) 

implement federal guidelines 

86) 

The duties of today's HR professionals are moving from a transactional to a strategic model. As such, they work toward ________. 

86) 

______ 

A) 

solving transactional problems in the organization 

B) 

keeping track of government regulations 

C) 

solving strategic problems in the organization 

D) 

supporting day-to-day operational processes 

87) 

The rapidly evolving world of HR will increasingly require HR professionals to ________. 

87) 

______ 

A) 

focus their attention on compliance with government regulation 

B) 

thoroughly understand all aspects of what the companies they work for do 

C) 

integrate their operations with the finance department operations 

D) 

focus exclusively on learning new trends in the HR profession 

88) 

A useful way to better understand how HR serves as a strategic business partner is to think about the use of the following for value creation ________. 

88) 

______ 

A) 

balance sheet 

B) 

professional employee organization 

C) 

outsourcing 

D) 

capital 

89) 

In today's workplace, HR is ________. 

89) 

______ 

A) 

focusing more on strategic planning 

B) 

moving towards a wider focus on training 

C) 

moving towards a narrower focus on personnel 

D) 

focusing more on administrative tasks 

90) 

Burton Pharmaceuticals is a fast-growing drug company based in Dallas. Top executives at Burton realize that human capital plays an essential role in the continued success of the firm, and they want HR to participate in strategic planning. Which of the following questions is LEAST relevant to determining whether HR currently plays a strategic role at Burton? 

90) 

______ 

A) 

Does Burton's HR provide an annual report on its ROI? 

B) 

Is HR present at Burton's restructuring discussions? 

C) 

Is HR rated by Burton's customers? 

D) 

Does HR utilize current technology in recruiting Burton employees? 

91) 

Burton Pharmaceuticals is a fast-growing drug company based in Dallas. Top executives at Burton realize that human capital plays an essential role in the continued success of the firm, and they want HR to participate in strategic planning. Which of the following, if true, best supports the argument that HR should be more involved in strategic planning at Burton? 

91) 

______ 

A) 

Burton experienced a small profit loss last quarter due to increased competition. 

B) 

Burton recently settled a lawsuit related to charges of unfair hiring practices. 

C) 

Burton primarily hires sales representatives who have medical backgrounds. 

D) 

Burton plans to acquire another drug company within the next six months. 

92) 

Burton Pharmaceuticals is a fast-growing drug company based in Dallas. Top executives at Burton realize that human capital plays an essential role in the continued success of the firm, and they want HR to participate in strategic planning. Which of the following, if true, suggests that HR is already involved in strategic planning at Burton? 

92) 

______ 

A) 

HR representatives monitor employee training needs and interests. 

B) 

HR handles all compliance issues related to OSHA and the ADA. 

C) 

HR representatives attend merger and acquisition discussions. 

D) 

HR regularly updates job analysis and job specification information. 

TRUE/FALSE.  Write 'T' if the statement is true and 'F' if the statement is false. 

93) 

Working as a strategic business partner requires a much deeper and broader understanding of business issues. 

93) 

______ 

94) 

Companies rely on capital to create value. These include human capital, financial capital, and environmental capital. 

94) 

______ 

95) 

Every company relies on different combinations of capital. 

95) 

______ 

MULTIPLE CHOICE.  Choose the one alternative that best completes the statement or answers the question. 

96) 

What embodies the values and standards that guide people's behavior? 

96) 

______ 

A) 

corporate mission statements 

B) 

societal trends 

C) 

employer brands 

D) 

organizational policies 

97) 

Which of the following is NOT an environment factor? 

97) 

______ 

A) 

customers 

B) 

mission 

C) 

shareholders 

D) 

competition 

98) 

Which term refers to potential employees located within a specific geographic area? 

98) 

______ 

A) 

labor union 

B) 

forecasted allocation 

C) 

labor market 

D) 

employee relations 

99) 

Which of the following is the discipline of dealing with what is right and wrong? 

99) 

______ 

A) 

sociology 

B) 

ethics 

C) 

corporate social responsibility 

D) 

cultural norms 

100) 

The implied obligation of managers, acting in their official capacities, to serve or protect the interests of groups other than themselves is referred to as ________. 

100) 

_____ 

A) 

corporate social responsibility 

B) 

political activism 

C) 

managerial values 

D) 

ethics 

101) 

Which of the following is the discipline most closely related to corporate social responsibility? 

101) 

_____ 

A) 

ethics 

B) 

philosophy 

C) 

sociology 

D) 

psychology 

102) 

Unions are treated as an environmental factor because they act as a ________ when dealing with a firm. 

102) 

_____ 

A) 

political party 

B) 

third party 

C) 

shareholder 

D) 

supervisor 

103) 

The pilots of various U.S. airlines are threatening to strike unless they receive wage increases. The pilots belong to a union. Which of the following would most likely negotiate an agreement with airline management? 

103) 

_____ 

A) 

individual employees 

B) 

employee supervisors 

C) 

government agencies 

D) 

union representatives 

104) 

Which term refers to the owners of a corporation? 

104) 

_____ 

A) 

presidents 

B) 

executives 

C) 

shareholders 

D) 

managers 

105) 

Which of the following is a FALSE statement about environmental factors? 

105) 

_____ 

A) 

Customer satisfaction plays a role in human resource decisions. 

B) 

Unions negotiate with management on behalf of individual employees. 

C) 

The labor market rarely changes because population remains relatively stable. 

D) 

Stockholders influence managerial decisions in a corporation. 

106) 

What are the people who actually use a firm's goods and services called? 

106) 

_____ 

A) 

managers 

B) 

shareholders 

C) 

employers 

D) 

customers 

107) 

Customers are considered an environmental factor because they ________. 

107) 

_____ 

A) 

use the Internet to research products 

B) 

expect quality products and after-purchase service 

C) 

generate employer branding 

D) 

invest in corporations 

108) 

According to your textbook, cloud computing ________. 

108) 

_____ 

A) 

allows HR professionals to access applications from virtually anywhere 

B) 

requires expensive, time-consuming upgrades for HR staff 

C) 

has done little to enhance HR mobility 

D) 

has largely been ignored by HR professionals 

109) 

Which of the following terms refers to any organized approach for obtaining relevant and timely information on which to base HR decisions? 

109) 

_____ 

A) 

HR development 

B) 

HR strategic planning system 

C) 

HR core function 

D) 

HR information system 

110) 

In most cases, when the economy is booming, recruiting qualified workers is ________. 

110) 

_____ 

A) 

easier 

B) 

dynamic 

C) 

more systematic 

D) 

more difficult 

111) 

According to the text, which of the following would most likely be categorized as an unanticipated event in the HRM environment? 

111) 

_____ 

A) 

stock and bond market losses 

B) 

employee retirements 

C) 

hurricanes 

D) 

recessions 

112) 

Which of the following can help employees influence various terms of employment such as wages and work hours? 

112) 

_____ 

A) 

management cooperative 

B) 

voluntary employee benefit association 

C) 

union 

D) 

all of the above 

113) 

Which of the following are the two dominant political parties in the United States? 

113) 

_____ 

A) 

Democratic and Republicans 

B) 

Republicans and Socialist 

C) 

Democrats and Socialist 

D) 

Democrat and Communist 

TRUE/FALSE.  Write 'T' if the statement is true and 'F' if the statement is false. 

114) 

Society pressures a firm's HRM by expecting corporate social responsibility and ethical decision-making. 

114) 

_____ 

115) 

Although shareholders invest money in a firm, they have very little influence on management. 

115) 

_____ 

116) 

Although most large firms use HR information systems to handle benefits administration, recruitment and legal compliance tasks have not yet been automated. 

116) 

_____ 

ESSAY.  Write your answer in the space provided or on a separate sheet of paper. 

117) 

What is strategic planning? What role can HR professionals play in strategic planning? 

118) 

How do society, politics, and culture affect HRM? As an HR professional, why is it important to be aware of these factors? 

MULTIPLE CHOICE.  Choose the one alternative that best completes the statement or answers the question. 

119) 

The way in which employees may judge culture differently could lead to ________. 

119) 

_____ 

A) 

a change in a company's mission 

B) 

employee turnover 

C) 

profitability 

D) 

the implementation of pay-for-performance plans 

120) 

The ________ signifies the system of shared values, beliefs, and habits within an organization that interacts with the formal structure to produce behavioral norms. 

120) 

_____ 

A) 

corporate culture 

B) 

motivation model 

C) 

network system 

D) 

behavioral paradigm 

121) 

Management's perception of the degree to which the prospective employee will fit in with the firm's culture and value system is known as ________. 

121) 

_____ 

A) 

employer branding 

B) 

discrimination 

C) 

stereotyping 

D) 

organizational fit 

122) 

Which activity is engaged to create an inclusive corporate culture? 

122) 

_____ 

A) 

diversity management 

B) 

affirmative action 

C) 

equal employment opportunity 

D) 

corporate social responsibility 

TRUE/FALSE.  Write 'T' if the statement is true and 'F' if the statement is false. 

123) 

Organizational fit refers to a corporate image or culture, which attracts and retains the type of employees the firm is seeking. 

123) 

_____ 

ESSAY.  Write your answer in the space provided or on a separate sheet of paper. 

124) 

What is a "corporate culture"? Why is it a major factor in a company's internal environment? 

MULTIPLE CHOICE.  Choose the one alternative that best completes the statement or answers the question. 

125) 

The firm's corporate image or culture that attracts and retains ideal employees is best known as ________. 

125) 

_____ 

A) 

brand culture 

B) 

job branding 

C) 

employer branding 

D) 

HR branding 

126) 

The primary purpose of employer branding is to ________. 

126) 

_____ 

A) 

promote employee benefits 

B) 

attract quality employees 

C) 

sell consumer products 

D) 

encourage media mentions 

127) 

Being on which list of "100 best" is so desirable that some organizations try to change their culture and philosophies to get on the list? 

127) 

_____ 

A) 

Computerworld list of Best Places to Work 

B) 

Business Ethics magazine list of 100 Best Corporate Citizens 

C) 

Working Mother list of 100 best companies 

D) 

Fortune magazine's 100 Best Companies to Work For 

TRUE/FALSE.  Write 'T' if the statement is true and 'F' if the statement is false. 

128) 

Employer branding refers to the firm's corporate image or culture. 

128) 

_____ 

129) 

Employment branding is an extension of the marketing department and has limited impact on recruitment and retention. 

129) 

_____ 

130) 

Only large well-known firms have employer branding; small businesses do not. 

130) 

_____ 

131) 

Employer branding is about pursuing an inclusive corporate culture in which newcomers feel welcome and everyone sees the value of his or her job. 

131) 

_____ 

MULTIPLE CHOICE.  Choose the one alternative that best completes the statement or answers the question. 

132) 

According to the Small Business Administration, all of the following EXCEPT ________ are part of the definition of a small business. 

132) 

_____ 

A) 

organized for profit 

B) 

limited to a local marketplace 

C) 

not dominant in its field 

D) 

independently owned and operated 

133) 

In a typical small business, HR functions are often handled by ________. 

133) 

_____ 

A) 

line managers 

B) 

HRM specialists 

C) 

outside vendors 

D) 

compensation analysts 

134) 

The cultural norms of Japan promote ________. 

134) 

_____ 

A) 

competition between employees 

B) 

loyalty and teamwork 

C) 

competency-based pay 

D) 

unionization 

ESSAY.  Write your answer in the space provided or on a separate sheet of paper. 

135) 

Provide a brief definition of a country's culture. How does the culture of a country affect global business? 

MULTIPLE CHOICE.  Choose the one alternative that best completes the statement or answers the question. 

136) 

About how many times greater is the median annual compensation for HR managers compared to the median annual earnings for all jobs? 

136) 

_____ 

A) 

3 times as much 

B) 

2 times as much 

C) 

5 times as much 

D) 

10 times as much 

137) 

What is the best term for a top-level manager who reports directly to the corporation's chief executive officer (CEO) or to the head of a major division? 

137) 

_____ 

A) 

generalist 

B) 

executive 

C) 

specialist 

D) 

contractor 

138) 

A human resource generalist normally performs tasks ________. 

138) 

_____ 

A) 

for either compensation or labor relations 

B) 

in fewer than three functional areas 

C) 

in a variety of HR-related areas 

D) 

for only entry level positions and employees 

139) 

A person who may be an executive and performs tasks in a variety of HR-related areas is best known as a ________. 

139) 

_____ 

A) 

manager 

B) 

supervisor 

C) 

generalist 

D) 

specialist 

140) 

Which of the following positions would be considered a human resource specialist? 

140) 

_____ 

A) 

human resource manager 

B) 

vice president human resources 

C) 

marketing manager 

D) 

compensation manager 

141) 

Erin is a benefits analyst with a large accounting firm. Erin is most likely which type of employee? 

141) 

_____ 

A) 

contractor 

B) 

executive 

C) 

specialist 

D) 

generalist 

142) 

Joanna is the vice president of industrial relations at Reese Enterprises. Which two HR designations best categorize Joanna? 

142) 

_____ 

A) 

executive and specialist 

B) 

manager and generalist 

C) 

executive and generalist 

D) 

generalist and specialist 

143) 

Rob is the Vice President of Human Resources at Roswell Manufacturing. Which two HR designations best categorize Rob? 

143) 

_____ 

A) 

executive and generalist 

B) 

specialist and generalist 

C) 

executive and specialist 

D) 

manager and specialist 

144) 

A profession is characterized by the existence of a common body of knowledge and a ________. 

144) 

_____ 

A) 

specified educational requirement 

B) 

requirement for periodic re-accreditation 

C) 

functional procedure for designated activities 

D) 

procedure for certifying members 

145) 

Which of the following is not a prominent professional organization in the field of human resources? 

145) 

_____ 

A) 

OSHA 

B) 

SHRM 

C) 

HRCI 

D) 

ASTD 

TRUE/FALSE.  Write 'T' if the statement is true and 'F' if the statement is false. 

146) 

According to the U.S. Bureau of Labor Statistics, opportunities for employment in the HR profession remain steady. 

146) 

_____ 

147) 

Richard works as an HR generalist at a furniture manufacturing firm, so he focuses on a single functional area of human resources. 

147) 

_____ 

148) 

The performance standards of a profession are established by outside accreditation agencies. 

148) 

_____ 

149) 

The median annual compensation for HR managers is half as much as the median annual earnings for all jobs. 

149) 

_____ 

ESSAY.  Write your answer in the space provided or on a separate sheet of paper. 

150) 

Describe some of the reasons for the expected growth in employment opportunities in HR. 

 

1) 

A 

2) 

A 

3) 

TRUE 

4) 

FALSE 

5) 

Human resource management (HRM) is the utilization of individuals to achieve organizational objectives. Basically, all managers get things done through the efforts of others. Consequently, managers at every level must concern themselves with HRM. Six functional areas are associated with effective HRM staffing, HR development, performance management, compensation, safety and health, and employee and labor relations. 

6) 

Staffing is the process through which an organization ensures that it always has the proper number of employees with the appropriate skills in the right jobs, at the right time, to achieve organizational objectives. Staffing involves the following activities job analysis, human resource planning, recruitment, and selection.

Job analysis is the systematic process of determining the skills, duties, and knowledge required for performing jobs in an organization. It affects virtually every aspect of HRM. Human resource planning is the systematic process of matching the internal and external supply of people with job openings anticipated in the organization over a specified period. The data provided set the stage for other HR actions. Recruitment is the process of attracting applicants on a timely basis, in sufficient numbers, and with appropriate qualifications. Selection is the process of choosing the individual best suited for the job and organization from a pool of applicants. 

7) 

C 

8) 

D 

9) 

D 

10) 

C 

11) 

B 

12) 

D 

13) 

B 

14) 

D 

15) 

B 

16) 

C 

17) 

B 

18) 

C 

19) 

C 

20) 

D 

21) 

D 

22) 

B 

23) 

A 

24) 

C 

25) 

D 

26) 

D 

27) 

B 

28) 

B 

29) 

D 

30) 

B 

31) 

D 

32) 

A 

33) 

A 

34) 

A 

35) 

A 

36) 

B 

37) 

TRUE 

38) 

TRUE 

39) 

FALSE 

40) 

TRUE 

41) 

TRUE 

42) 

FALSE 

43) 

TRUE 

44) 

FALSE 

45) 

TRUE 

46) 

FALSE 

47) 

FALSE 

48) 

TRUE 

49) 

FALSE 

50) 

FALSE 

51) 

FALSE 

52) 

Although human resource research is not a distinct HRM function, it pervades all functional areas, and the researcher's laboratory is the entire work environment. For instance, a study related to recruitment may suggest the type of worker most likely to succeed in a particular firm. Research on job safety may identify the causes of certain work-related accidents. The reasons for problems such as excessive absenteeism or excessive grievances may not be readily apparent. However, when such problems occur, human resource research can often shed light on their causes and offer possible solutions. Human resource research is clearly an important key to developing the most productive and satisfied workforce possible. 

53) 

A 

54) 

B 

55) 

A 

56) 

C 

57) 

C 

58) 

A 

59) 

B 

60) 

B 

61) 

B 

62) 

C 

63) 

C 

64) 

A 

65) 

D 

66) 

C 

67) 

C 

68) 

C 

69) 

D 

70) 

A 

71) 

D 

72) 

C 

73) 

A 

74) 

TRUE 

75) 

FALSE 

76) 

FALSE 

77) 

TRUE 

78) 

TRUE 

79) 

FALSE 

80) 

TRUE 

81) 

TRUE 

82) 

Individuals directly involved in accomplishing the primary purpose of the organization are line managers. As the traditional work of HR managers diminishes, line managers are stepping up and performing some duties typically done by human resource professionals. Automation has assisted greatly in this process. Managers are being assisted by manager self-service, the use of software, and the corporate network to automate paper-based human resource processes that require a manager's approval, record-keeping or input, and processes that support the manager's job. Everything from recruitment, selection, performance appraisal, to employee development has been automated to assist line managers in performing traditional HR tasks. 

83) 

With the increased sophistication of technology has come the ability to design more useful human resource information systems (HRIS). An HRIS is any organized approach for obtaining relevant and timely information on which to base human resource decisions. Think of an HRIS as an umbrella for merging the various subsystems, such as applicant tracking systems, online assessment, and automated reference checking. Today, mainstay HR responsibilities such as recruitment, selection, oversight of legal and regulatory compliance, benefits administration, and the safeguarding of confidential employee information cannot be carried out effectively without HRIS. Line managers, HR outsourcing, HR shared service centers, and professional employer organizations are now handling many of the traditional HR tasks because of technology. In addition, many activities associated with staffing have been automated, so line managers can be more involved in the selection process. 

84) 

A 

85) 

C 

86) 

C 

87) 

B 

88) 

D 

89) 

A 

90) 

D 

91) 

D 

92) 

C 

93) 

TRUE 

94) 

FALSE 

95) 

TRUE 

96) 

C 

97) 

B 

98) 

C 

99) 

B 

100) 

A 

101) 

A 

102) 

B 

103) 

D 

104) 

C 

105) 

C 

106) 

D 

107) 

B 

108) 

A 

109) 

D 

110) 

D 

111) 

C 

112) 

C 

113) 

A 

114) 

TRUE 

115) 

FALSE 

116) 

FALSE 

117) 

Strategic planning is an ongoing process that is constantly changing in order to find a competitive advantage. Strategic planning attempts to position the organization in terms of the external environment. Companies always need to look for ways to stay competitive, gain market share, and be the first to innovate a new product or service.

Today, HR professions are increasingly taking on the role of being a strategic partner with upper management. In this role, HR professionals are able to focus on matters that are truly important to the company as a whole. They can help the CEO and CFO understand the role human capital plays in the organization and the way it combines with business processes to expand or shrink shareholder value. HR professionals are integrating the goals of HR with the goals of the organization and focusing on expanding its strategic and high-level corporate participation with an emphasis on adding value. 

118) 

Society, politics, and culture exert pressure on HRM. To remain acceptable to the general public, a firm must accomplish its purpose while complying with societal norms. Closely related to society, but not the same, are political parties. The two major political parties in the United States often have differing opinions on human resource topics. On a global perspective, countries change governments from time to time, which may affect how human resource management is practiced. Recognizing the cultural differences present in a workplace can also help managers achieve maximum effectiveness. Cultural differences between countries influence global business. This borderless world adds dramatically to the difficulty of managing human capital. Cultural differences reveal themselves in everything from the workplace environments to very divergent concepts of time, space, and social interaction. 

119) 

B 

120) 

A 

121) 

D 

122) 

A 

123) 

FALSE 

124) 

Corporate culture is the system of shared values, beliefs, and habits within an organization that interacts with the formal structure to produce behavioral norms.

As an environmental factor affecting human resource management, corporate culture refers to the firm's social and psychological climate. Culture gives people a sense of how to behave and what they ought to be doing. Each individual gradually forms such perceptions over time, as the person performs assigned activities under the general guidance of a superior and a set of organizational policies. The culture existing within a firm influences employees' degree of satisfaction with the job, as well as the level and quality of their performance. The assessment of how desirable the organization's culture is may differ for each employee. One person may perceive the environment as bad, and another may see the same environment as positive. An employee may actually leave an organization in the hope of finding a more compatible culture. 

125) 

C 

126) 

B 

127) 

D 

128) 

TRUE 

129) 

FALSE 

130) 

FALSE 

131) 

FALSE 

132) 

B 

133) 

A 

134) 

B 

135) 

A country's culture is the set of values, symbols, beliefs, languages, and norms that guide human behavior within the country. It is learned behavior that develops as individuals grow from childhood to adulthood. As one goes from one side of this country to the other, a wide range of cultural differences will be experienced. The same can be said in traveling from north to south. Cultural differences are intensified when going from one country to another. These cultural differences exert a major influence on global business. Cultural differences reveal themselves in everything from the workplace environments to differences in the concept of time, space, and social interaction. Companies operating in the global environment must understand that cultural differences add dramatically to the difficulty of managing human capital. 

136) 

A 

137) 

B 

138) 

C 

139) 

C 

140) 

D 

141) 

C 

142) 

A 

143) 

A 

144) 

D 

145) 

A 

146) 

FALSE 

147) 

FALSE 

148) 

FALSE 

149) 

FALSE 

150) 

Employment growth largely depends on the performance and growth of individual companies. However, as new companies form and organizations expand their operations, they will need more human resources managers to oversee and administer their programs. Managers will also be needed to ensure that firms adhere to changing, complex employment laws regarding occupational safety and health, equal employment opportunity, healthcare, wages, and retirement plans. For example, adoption of the Affordable Care Act may spur the need to hire more managers to help implement this program. Although job opportunities are expected to vary based on the staffing needs of individual companies, very strong competition can be expected for most positions. Job opportunities should be best in the management of companies and enterprises industry as organizations continue to use outside firms to assist with some of their human resources functions. Candidates with certification or a master's degree-particularly those with a concentration in human resources management-should have the best job prospects. Those with a solid background in human resources programs, policies, and employment law should also have better job opportunities.