Chapter 1 – Introduction to Global Marketing

True/False

1.	Skillfully implemented strategies that are implemented in conjunction with universal marketing fundamentals increase the likelihood of market success.

Correct Answer: True (page 4; easy; AACSB: Reflective Thinking)

2.	As Wal-Mart expands into Central American countries, it is implementing a market development strategy.

Correct Answer: True (page 4; easy; AACSB: Reflective Thinking)

3.	A fundamental difference between “regular” marketing and “global” marketing is the scope of activities.

Correct Answer: True (page 4; medium; AACSB:  Reflective Thinking)

4.	The perceived value equation can be represented as Value = Price/Benefits.

Correct Answer: False (page 5; medium; AACSB: Analytic Skills)

5.	If Nestle decides not to market biscuits (cookies) in the United States due to competitive reasons, it is considered as a lack of strategic focus and missed opportunity.

Correct Answer: False (page 7; medium; AACSB:  Reflective Thinking)

6.	Value, competitive advantage, and the focus required to achieve them are universal in their relevance and should guide global marketing efforts in any part of the world.

Correct Answer: True (page 9; medium)

7.	The discipline of marketing is universal and such marketing practices do not vary from country to country.

Correct Answer: False (page 10; easy)

8.	Global market participation is the extent to which a company has operations in major world markets.

Correct Answer: True (page 10; easy; AACSB: Reflective Thinking)

9.	Globalization presents companies with limited opportunities to configure themselves since it allows producers to find the best partners.  

Correct Answer: False (page 6; medium; AACSB:  Reflective Thinking)

10.	According to Professor Levitt organizations should develop standardized, high-
quality world products and market them around the globe by using standardized advertising.

Correct Answer: True (page 11; medium; AACSB: Reflective Thinking)

11.	Global localization means that a successful global marketer must have the ability    to think locally and act globally.

Correct Answer: False (page 11; medium; AACSB:  Reflective Thinking)

12.	The Coca-Cola Company supports its Coke, Fanta, and PowerAde brands with marketing mix elements that are both global and local.  

Correct Answer: True (page 12; medium; AACSB:  Reflective Thinking)

13.	In order to be successful global marketing should not impose a totally standardized approach.

Correct Answer: True (page 13; medium)

14.	McDonald’s global marketing strategy is based primarily on local marketing mix elements.

Correct Answer: False (page 13; medium; AACSB:  Reflective Thinking)

15.	The Coca-Cola Company has achieved great success in global marketing by pursuing a policy of strict standardization of all marketing mix elements.

Correct Answer: False (page 13; medium; AACSB: Reflective Thinking)

16.	McDonald’s home delivery of burgers in India is an example of unusual standardized global marketing practice.

Correct Answer: False (page 14; medium; AACSB:  Reflective Thinking)

17.	Global marketing that a company adopts will depend on industry conditions and its source of competitive advantage.

Correct Answer: True (page 14; medium; AACSB:  Reflective Thinking)

18.	By definition, a company engaging in global marketing must standardize all elements of the marketing mix everywhere in the world.

Correct Answer: False (page 14; easy; AACSB:  Reflective Thinking)

19.	A cornerstone of Harley-Davidson's global marketing strategy is manufacturing in Mexico and other low-wage countries.

Correct Answer: False (page 14; medium; AACSB:  Reflective Thinking)

20.	According to William Greider the globalization of industries and markets will have some unintended, possibly dire, consequences in the coming years.

Correct Answer: True (page 16; hard; AACSB:  Reflective Thinking)

21.	ExxonMobil and Wal-Mart Stores are world’s largest corporations by revenues according to “the Fortune Global 500” companies in 2006.  

  Correct Answer: True (page 17; hard, AACSB: Analytic Skill)

22.	The form and substance of a company’s response to global market opportunities depend greatly on management’s assumptions or beliefs about the nature of the world.

Correct Answer: True (page 17; hard; AACSB:  Reflective Thinking)

23.	Bangladesh is a leading country in Textiles and clothing market based on the overall Market Size.  

Correct Answer: True (page 18; hard; AACSB: Analytic Skill)

24.	The highest-ranking American company in the annual Fortune 500 survey of global companies is General Motors (GM).

Correct Answer: False (page 17; hard; AACSB: Analytic Skill)

25.	When comparing the size of global markets in terms of dollar sales, the market for cigarettes is bigger than the market for cell phones.

Correct Answer: True (page 18; hard; AACSB: Analytic Skill)

26.	A manager who assumes that his or her home country is superior to the rest of the world is said to have an ethnocentric orientation.

Correct Answer: True (page 19; medium)

27.	Ethnocentric companies that do business outside the home country can be described as domestic companies.

Correct Answer: False (page 19; easy)

28.	Nissan’s assumption that car owners in the United States will cover their cars with blanket in winters as they do in Japan is an example of ethnocentric orientation.

Correct Answer: True (page 19; hard; AACSB:  Analytic Skills)

29.	In this day and age, ethnocentrism is one of the major internal weaknesses of a business enterprise that must be overcome to sustain global competition.

Correct Answer: True (page 20; medium; AACSB:  Reflective Thinking)

30.	A U.S. company that focuses on the countries included in the NAFTA has a regiocentric orientation. 

Correct Answer: True (page 21; hard; AACSB:  Analytic Skills)

31.	Geocentric orientation represents true global marketing since it views the entire world as a potential market and develops global strategy.

Correct Answer: False (page 22; hard; AACSB: Reflective Skills) 

32.	An ethnocentric management orientation is preferable to a geocentric orientation.

Correct Answer: False (page 22; medium; AACSB: Reflective Skills)

33.	One strength of a polycentric management orientation is the ability to tailor marketing strategies to the needs of each local market.

Correct Answer: True (page 20; medium; AACSB: Reflective Skills)

34.	Toyota Company can be described as a transnational company.

Correct Answer: True (page 23; hard; AACSB: Analytic Skills)

35.	Nestle being with a small home country market is compelled to adopt regiocentric or geocentric orientations in order to grow profitably. 

Correct Answer: True (page 23; hard; AACSB: Analytic Skills)

36.	The ethnocentric company is decentralized in its marketing management whereas the polycentric company is centralized.

Correct Answer: False (page 23; medium; AACSB: Reflective Thinking)

37.	A number of multilateral trade Agreements such as NAFTA has accelerated the pace of global integration.

Correct Answer: True (page 24; easy; AACSB:  Reflective Thinking)

38.	When a company establishes a site on the Internet, it automatically becomes global.

Correct Answer: True (page 26; medium; AACSB:  Use of IT)

39.	Economic growth has reduced resistance that might otherwise have developed in response to the entry of foreign firms into domestic economies. 

Correct Answer: True (page 28; medium; AACSB:  Analytic Skills)

40.	Management myopia may become a driving force that may advance a company’s effort to engage in global marketing.

Correct Answer: False (page 30; medium; AACSB:  Reflective Thinking)

  Multiple Choice

41.	When you call United Airlines for reservation on a toll free number and get response from an operator in Mumbai, this is an example of:

a.	Anti-globalization
b.	Global marketplace
c.	Multilingual expression
d.	Discrimination
e.	E-ticketing 

Correct Answer: B (page 3; medium; AACSB:  Reflective Thinking)

42.	Which of the following is not one of the 4 Ps in the marketing mix:

a.	Product
b.	Place
c.	Price
d.	Period
e.	Promotion

Correct Answer: D (page 4; medium; AACSB:  Analytic Skill)

43.	The essence of marketing worldwide is to surpass the competition in creating perceived value which can be represented as:

a.	Value = Price/Benefits
b.	Value = Benefits/Price
c.	Value = Benefits x Price
d.	Value = Benefits – Price
e.	Value = Benefits + Price

Correct Answer: B (page 5; medium; AACSB:  Analytic Skill)

44.	A German-made Montblanc fountain pen retailing for $250 in the U.S. is a luxury good that represents an exception to which general principle:

a.	the smaller the denominator in the value equation, the higher the overall value created 
b.	Japanese companies exploited economies of scale to become world-class competitors
c.	the world is becoming more homogeneous
d.	higher product development costs are a driving force behind globalization
e.	luxury goods are taxed at a higher rate

   Correct Answer: A (page 5; medium; AACSB: Analytic Skill)

 
45.	When a company succeeds in creating more value for customers than its competition, that company is said to enjoy _____________ in an industry.

a.	competitive advantage 
b.	value
c.	leverage
d.	focus
e.	scale economies

Correct Answer: A (page 6; medium; AACSB:  Analytic Skill)

46.	According to Michael Porter, a global industry is one in which _________ can be achieved by integrating and leveraging operations on a worldwide scale.

a.	marketing mix
b.	competitive advantage
c.	cross border infiltration
d.	ration analysis
e.	production capability

Correct Answer: B (page 7; medium; AACSB:  Reflective Thinking)

47.	The former chairman of Nestlé recently told an interviewer: “We are food and beverages. We are not running bicycle shops. Even in food we are not in all fields. There are certain areas we do not touch. Also, we have no soft drinks because I have said we either buy Coca-Cola or we leave it alone.” What strategic marketing principle does the chairman’s comment emphasize most specifically:

a.	customer value	
b.	competitive advantage	
c.	focus on specific food and beverages
d.	myopia
e.	policy of dealing only with Swiss businesses

Correct Answer: C (page 7; medium; AACSB:  Reflective Thinking)

48.	PepsiCo divested its restaurant divisions. A new company, YUM! Brands, is comprised of Taco Bell, Pizza Hut, and KFC. By spinning off the restaurants, PepsiCo management will be able to concentrate its attention on the beverage and snack foods industries. PepsiCo's actions illustrate the concept of:

a.	leverage
b.	standardized global marketing
c.	ethnocentric orientation
d.	focus 
e.	myopia

Correct Answer: D (page 7; medium; AACSB:  Reflective Thinking)

49.	      A firm’s global marketing strategy addresses which of the following issues:

a.	standardization versus adaptation of the marketing mix
b.	global market participation
c.	coordination of marketing activities
d.	integration of competitive moves
e.	all of the above 

Correct Answer: E (page 10; easy)

50.	An example of the benefit of globalization is that Apple can market iPod models worldwide without extensive:

a.	standardization
b.	modification
c.	integration
d.	concentration
e.	market participation 

Correct Answer: B (page 10; medium; AACSB: Reflective Thinking)

51.	Writing in the Harvard Business Review about "The Globalization of Markets," Theodore Levitt observed that:

a.	the world is becoming more heterogeneous
b.	the world is becoming more homogeneous 
c.	the 4Ps do not apply to global marketing
d.	products should be adapted to needs and wants on a market-by-market basis 
e.	the world is becoming more political

Correct Answer: B (page 11; medium; AACSB: Reflective Thinking)

52.	Two decades ago, professor Ted Levitt wrote a classic Harvard Business Review article titled “The Globalization of Markets.” Which of the following statements about the author and the article is accurate:

a.	Levitt urged companies to adopt products on a country-by-country basis.
b.	There was universal agreement about his thesis that the world is becoming homogeneous.
c.	Levitt urged companies to develop standardized products that could be marketed worldwide with little adaptation. 
d.	Levitt warned of the coming backlash against globalization
e.	Levitt did not recommend developing standardized products

Correct Answer: C (page 11; medium; AACSB:  Reflective Thinking)

53.	Coca-Cola achieved success in Japanese market primarily by:

a.	standardization
b.	global localization
c.	vending machine operations
d.	selecting market mix options
e.	homogenization

Correct Answer: B (page 11, medium, Reflective Thinking)

54.	Global localization means that a successful global marketer must have the ability to:

a.	"Think globally, act globally"
b.	"Think globally, act locally" 
c.	"Think locally, act locally"
d.	"Think locally, act globally"
e.	None of the above

Correct Answer: B (page 11; medium)

55.	A company that engages in global marketing:

a.	pursues a "one size fits all" strategy by creating  identical products for homogeneous markets
b.	customizes special products for each world country or region
c.	creates both standardized and localized products 
d.	nurtures an ethnocentric management orientation
e.	uses localized products only

Correct Answer: C (page 11; medium; AACSB:  Reflective Thinking)

56.	Examples of companies  that have successfully pursued global marketing by creating strong global brands include:

a.	Italy’s Benetton using a sophisticated distribution system.
b.	Marlboro identifying the brand name with a cowboy
c.	Gillette using the same packaging for Mach3 razor worldwide
d.	A and C
e.	all of the above

Correct Answer: E (page 12; medium; AACSB:  Reflective Thinking)

57.	
McDonald’s serves McAloo Tikki Burger in India; McRice Burger in Malaysia; McOZ Burger in Australia; Kiwi Burger in New Zealand; and McHuevo Burger in Uruguay and McSamurai Burger in Thailand.  These menu variations are examples of:

a.	a combination of global and local marketing mix elements
b.	a reflection of failure of US menu items in those countries
c.	a deviation from successful marketing practices
d.	a replacement of standard menu names with fancy names
e.	a selection of menu items that can be sold eventually in US markets

Correct Answer: A (page 13; medium; AACSB: Reflective Thinking)

58.	Which of the following correctly states McDonald’s approach to standardization and adaptation of the marketing mix:

a.	McDonald’s standardizes some product elements and adapts others
b.	McDonald’s standardizes some place elements and adapts others
c.	McDonald’s standardizes some promotion elements and adapts others
d.	McDonald’s standardizes some price elements and adapts others
e.	all of the above 

Correct Answer: E (page 13; easy; AACSB: Reflective Thinking)

59.	Gap operated 2,692 stores in the United States and more than 450 stores internationally.  The company sources most of its clothing from apparel factories in Honduras, the Philippines, India, and other low-wage countries.  If Gap would like to open more stores in Japan, primary consideration should include:

a.	industry conditions
b.	sources of  competitive advantage
c.	the condition of apparel market worldwide
d.	demand in Japan for US style garments
e.	all of the above

Correct Answer: E (page 14; medium; AACSB:  Reflective Thinking)

60.	Measured by national income, the United States represents the world's largest single market for goods and services. Roughly what percentage of world income is found outside the U.S.:

a.	25%
b.	50%
c.	75% 
d.	95%
e.	35%

Correct Answer: C (page 15; medium; AACSB:  Analytic Skill)

61.	
Measured by national income, Japan represents the world's second largest single market for goods and services. What percentage of world income is found outside Japan:

a.	40%
b.	55%
c.	70%
d.	85% 
e.	75%

Correct Answer: D (page 15; medium; AACSB: Analytic Skill)

62.	Based on rankings of Fortune Global 500 companies, the world’s most valuable car company today is:

a.	GM
b.	Daimler AG
c.	Toyota
d.	Ford
e.	Chrysler

Correct Answer: C (page 16; medium; AACSB:  Analytic Skill)

63.	The home country of the largest company in the Fortune Global 500 revenue ranking is:

a.	Germany
b.	Great Britain
c.	United States 
d.	Japan
e.	France

Correct Answer: C (page 17; medium; AACSB: Analytic Skill)

64.	The highest-ranked German company in the 2006 Fortune Global 500 survey was:

a.	DaimlerAG
b.	Allianz
c.	Volkswagen
d.	Siemens
e.	None of the above

Correct Answer: A (page 17; hard; AACSB:  Analytic Skill)

65.	
Based on the size of the market leading players in the textiles and clothing market include:

a.	USA
b.	Italy
c.	Bangladesh
d.	France
e.	South Korea

Correct Answer: C (page 18; hard; AACSB: Analytic Skill)

66.	Based on the size of the market, leading players in the bottled water market include:

a.	Pakistan
b.	Switzerland
c.	Bangladesh
d.	Japan
e.	South Korea

Correct Answer: B (page 18; hard; AACSB:  Analytic Skill)

67.	As discussed in Chapter 1, what do Nissan, Eli Lilly & Company, and Robert Mondavi Winery have in common:

a.	at one time, they exhibited characteristics of ethnocentric international companies  
b.	at one time, they exhibited characteristics of polycentric, multinational companies
c.	at one time, they shifted from a geocentric to an ethnocentric orientation
d.	at one time, they exhibited characteristics of ethnocentric transnational companies
e.	at one time, they exhibited characteristics of regiocentric orientation

Correct Answer: A (page 19; medium; AACSB:  Reflective Thinking)

68.	GM executives in Asia-Pacific and Europe were given considerable autonomy when designing cars to meet the needs of their respective regions.  This resulted in a total of 270 different types of radios installed in GM vehicles around the world.  This is an example of:

a.	geocentric Orientation
b.	regiocentric Orientation
c.	polycentric Orientation
d.	ethnocentric Orientation
e.	poor globalization Orientation

Correct Answer: B (page 21; medium; AACSB:  Reflective Thinking)

69.	
Until the mid-1990s, America Online accepted only English-language messages in many of its discussion areas. Supervisors deleted messages posted in Spanish and Portuguese. As described here, what management orientation was in evidence at America Online:

a.	ethnocentric 
b.	polycentric
c.	regiocentric
d.	geocentric
e.	transnational 

Correct Answer: A (page19; medium; AACSB:  Reflective Thinking)

70.	Transnational companies such as Toyota have characteristic features including:

	a	being in both global markets and utilizes global supply chains
	b.	characterized by a mind-set of being “stateless”
	c.	using both localized and standardized elements in marketing program
	d.	decisions made on the basis of ongoing research
	e.	all of the above

Correct Answer: E (page 23; hard; AACSB: Reflective Thinking)

71.	Nestle’, Unilever, GlaxoSmithKline, and Royal Philips Electronics can be considered
	 transnational companies on the basis of:

a.	sales outside the home country to total sales
b.	assets outside the home country to total assets
c.	employees outside the home country to total employees
d.	a and b
e.	all of the above

Correct Answer: E (page 23; hard; AACSB:  Analytic Thinking)

72.	There is a considerable and growing overlap of advertising across national boundaries in Europe and Asia.  This can be attributed to:

a.	wide use of Internet
b.	the information revolution
c.	increased use of satellite dishes
d.	popularity of CNN advertising worldwide
	e.	all of the above

Correct Answer: E (page 25; easy; AACSB: Use of IT)

73.	
In the mid-1990s, Gruner + Juhr, one of Europe's top magazine publishers, acquired McCall's and several other American titles. After top executives from Gruner + Juhr pushed American editors for changes such as more European visual and editorial styles at McCall's, advertising revenues dropped. A former editor said, "I don't know how you can come to America and do the magazine the German or European way." What management orientation were executives from Gruner + Juhr exhibiting: 

a.	ethnocentric 
b.	polycentric
c.	myopic
d.	geocentric
e.	regiocentric

Correct Answer: A (pp. 17-21; medium; AACSB:  Reflective Thinking)

74.	Cap Gemini Sogeti SA is the largest computer-services company in Europe and, along with IBM and EDS, among the top five worldwide. Until recently, the company's worldwide structure consisted of autonomous national "fiefdoms". Although its European offices developed expertise with large-scale, complex projects, that expertise was not shared with the American unit. What type of management orientation is evident at Cap Gemini:

a.	ethnocentric
b.	polycentric 
c.	regiocentric
d.	geocentric
e.	transnational

Correct Answer: B (pp. 17-21; medium; AACSB: Use of IT)

75.	When Whirlpool acquired Philips Electronics' appliance unit, managers at the American company discovered that Philips washing machines manufactured in Germany and Italy did not have a single component or part in common. This evidence suggests that a(n) _____________ management orientation prevailed at Philips:

a.	ethnocentric
b.	polycentric 
c.	regiocentric
d.	geocentric
e.	transnational

Correct Answer: B (pp. 17-21; medium; AACSB:  Reflective Thinking)

76.	
Renault established a joint venture auto plant in Portugal in the late 1970s. Today, despite the high quality of the Portuguese-built cars, Renault may move production to a lower-wage Central European country such as Slovenia. A Renault spokesperson explains that the company originally invested in the Portuguese plant because Southern Europe had great strategic importance. “Now,” the spokesperson continues, “having consolidated a position in Europe, Renault is starting a new phase, looking at the world." The spokesperson's comment reflects what change in management orientation at Renault:

a.	From geocentric to regiocentric
b.	From ethnocentric to polycentric
c.	From polycentric to regiocentric
d.	From regiocentric to geocentric 
e.	From regiocentric to polycentric

Correct Answer: D (pp. 17-21; medium; AACSB:  Reflective Thinking)

77.	Which of the following is not included in the EPRG framework:

a.	Eurocentric 
b. 	Polycentric
c. 	Regiocentric
d. 	Geocentric
e.	Ethnocentric

Correct Answer: A (pp. 17-21; medium; AACSB:  Reflective Thinking)

78.	DaimlerChrysler’s truck unit has operations throughout the world. As of 2000, however, there was little sharing of parts between brands and regions, little sharing of R&D teams, and little coordination. Today, the unit is characterized by centralized control over R&D and a single line of heavy truck engines that can be used in all parts of the world. A plan on the drawing board calls for sharing significant proportions of chassis and cab components between operations in Europe, the United States and Asia. As described here, DaimlerChrysler’s truck unit is making the transition from a(n) ______________ organization to a(n) ______________ organization.

a.	multinational; global 
b.	ethnocentric; polycentric
c.	global; transnational
d.	transnational; regiocentric
e.	polycentric to regiocentric

Correct Answer: A (pp. 17-21; medium; AACSB:  Reflective Thinking)

79.	
Comparing and contrasting the worldwide marketing activities of Toyota (Japan) and Harley-Davidson (USA) using terminology and concepts introduced in Chapter 1, one can say that:

a.	Harley and Toyota are both global companies
b.	Harley and Toyota are both transnational companies
c.	Harley is a global company, Toyota is a transnational company 
d.	Toyota is a global company, Harley is a transnational company
e.	Toyota and Harley both have ethnocentric orientation

Correct Answer: C (pp. 17-21; medium; AACSB:  Reflective Thinking)

80.	McDonald's restaurants are found in more than 118countries. To ensure high levels of consistency and quality, the company's far-flung restaurant system incorporates many standardized elements (e.g. restaurant design, burgers/fries/soft drinks as basic menu offerings). However, McDonald's also prides itself on sourcing many of its food inputs (e.g. potatoes and dairy products) in individual host countries. McDonald's strives to be locally responsive—it creates new menu items specifically designed with local eating customs and preferences in mind. Typically, McDonald's forms joint ventures with local partners, a tactic that ensures that a local "face" is associated with the company. Finally, McDonald's has been in many country markets long enough that a new generation of consumers has grown up with McDonald's and are not aware of the company's U.S. origins. On the basis of this summary, what is the highest stage of corporate development that McDonald's arguably has achieved:

a.	international	
b.	multinational  	
c.	global
d.	transnational 
e.	myopic

Correct Answer: D (pp. 35-38;  medium; AACSB:  Reflective Thinking)

Essay Questions

81.	What is “global marketing” and how does it differ from “regular marketing?”  Giving
	examples of at least one major corporation explain these differences.  

	Correct Answer: Marketing is an organizational function and a set of processes for creating, communicating, and delivering value to customers.  An organization that engages in global k focuses its resources and competencies on global market opportunities and threats. A fundamental difference between “regular marketing” and “global marketing” is the scope of activities.  A company that engages in global marketing conducts important business activities outside the home-country market.  For example, as Wal-Mart expands into Guatemala and other Central America countries, it is implementing a market development strategy.  

(page 4; medium; AACSB: Reflective Thinking)

82.	What do you understand by competitive advantage?  Explain giving examples as to how globalization presents companies with unprecedented opportunities to reconfigure themselves?  

Correct Answer: When a company succeeds in creating more value for customers than its competitors, that company is said to enjoy “competitive advantage.”  It is measured relative to rivals in a given industry.  For example, Coca-Cola and Pepsi are trying to maintain a competitive advantage in global markets.  
	Globalization presents companies with unprecedented opportunities as well as challenges.  Achieving competitive advantage in a global industry requires executives and managers to maintain a well-defined strategic focus.  Globalization provides companies to develop new products, get new ideas, develop markets, expand brand recognition, and eventually profits.  

(page 6; medium; AACSB:  Analytic Skills)
	
83.	What are the three most important aspects required as a guide to marketing efforts in any part of the world?

Correct Answer: Value, Competitive advantage, and focus.

(page 9; medium; AACSB:  Reflective Thinking)

84.	Describe how the global marketing strategy is different when compared to that of single country marketing?

Correct Answer: In a single country marketing, choosing a target market and developing a marketing mix are two important considerations.  The same two aspects are also important in global marketing; however, they are viewed from a different perspective.  There is standardization or adaptation in each of the marketing mix components in each country where business is conducted.  Global marketing strategy has three additional dimensions that pertain to marketing management: concentration of marketing activities; coordination of marketing activities; and integration of competitive moves.

(page 10; hard; AACSB: Reflective Thinking)

85.	Global marketing has made Coke a worldwide success.  However, that success was not based on a total standardization of marketing mix elements.  Justify this statement using examples.

Correct Answer: Coke achieved success in Japan by spending a great deal of time and money to become an insider.  The company built a complete local infrastructure with its sales force and vending machine operations.  Coke’s success in Japan is a function of its ability to achieve “global localization,” being as much of an insider as a local company, but still reaping the benefits of world-wide operations.  

(page 11; medium; AACSB: Reflective Thinking)

86.	
Using McDonald’s as example, show how effective global marketing can be successfully achieved.

Correct Answer: The particular approach to global marketing that a company adopts will depend on industry conditions and its source or sources of competitive advantage.  McDonald’s standardized product is Big Mac which is localized in various countries, such as McAloo Tikka Burger in India.  Similar products with local slang names were used adapting to tastes in different countries.  For promotion the standardized slogan “I’m loving it” is used whereas individual promotion is used in different countries.  Free standing restaurants are standardized version which is localized in several countries by having kiosks or home delivery.  Similarly, the average price of Big Mac is used as a standard which is localized on the basis of currency fluctuation and affordability.

(page 14; medium; AACSB: Reflective Thinking)

87.	What is EPRG framework in relation to management orientations in global markets?

Correct Answer: The form and substance of a company’s response to global market opportunities depend greatly on management’s conscious and unconscious assumptions or beliefs pertaining to the nature of the world.  The world view of a company’s personnel can be described as ethnocentric, polycentric, regiocentric, and geocentric.  These orientations are collectively known as EPRG framework. 

(page 17; easy; AACSB:  Reflective Thinking)

88.	How ethnocentric orientations of a company differ from polycentric orientation?  Give examples of how company’s reactions under both orientations.

Correct Answer: A manager who assumes that his or her home country is superior to the rest of the world is said to have an ethnocentric orientation.  Whereas, polycentric orientation is opposite of ethnocentric orientation, where a manager assumes that each country in which a company does business is unique.  In the ethnocentric orientation foreign operations or markets are typically viewed as being secondary or subordinate to domestic ones.  For example Nissan’s ethnocentric orientation caused the manager’s to believe that consumers all over the world should be able to behave as Japanese.  In Northern Japan, people would put blankets over the hoods of their cars during cold winters and manager’s assumed that people in US should be able to do the same.  Citicorp’s financial company executives have polycentric orientation, where the assumption was that each country is different and there is a need for localized or adaptation approach.

(pp. 19-21; medium; AACSB:  Reflective Thinking)

89.	During the past several years, the longstanding regiocentric policies at GM have been replaced by a geocentric approach.  Explain what you understand by this replacement and why geocentric orientation adapting companies are referred to as transnational company.

Correct Answer: In a regiocentric orientation management’s goal is to develop an integrated regional strategy.  Executives working for GM in Asia-Pacific and Europe were given considerable autonomy to design vehicles to suit their respective regions.  Thus GM’s strategy varied from region to region.  In geocentric orientation a company views the entire world as a potential market and strives to develop integrated global strategies. Due to the orientation that the world is a potential market, these companies are referred to as global or transnational companies.

(pp. 21-22; medium; AACSB:  Analytic Skill)

90.	List and briefly describe the forces affecting local integration and global marketing.

Correct Answer: The forces affecting local integration and global marketing are (a) Multilateral Trade Agreements: such as NAFTA has expanded trade among the United States, Canada, and Mexico; (b) converging market needs and wants and the information revolution:  the development of technology has a considerable impact on the market needs and wants; (c) transportation and communication improvements: the technology for transportation and communication is changing rapidly; (d) product development costs: new products require major investments and considerable time; (e) world economic trends: growing economies worldwide has an impact on global marketing; and (f) leverage: it is an advantage that a company enjoys by virtue of having experience in more than one country. 

(pp. 24-29; medium; AACSB:  Analytic Skill)