Ch01: Ch01, Chapter 1: Introducing Management

True/False

1.	The Open Area of the Johari Window provides what is known to ourselves as well as what is known to others. 

Ans:  True
Response:  Page 3
Difficulty:  Easy
Ref:   Learning About Yourself
AACSB: Individual Dynamics
Bloom's Taxonomy: Knowledge

2.	The Johari Window provides us with insights of what we know about ourselves and what is known by others about us but does not consider the unknowns about us. 

Ans:  False
Response:  Page 3
Difficulty:  Moderate
Ref:   Learning About Yourself
AACSB: Individual Dynamics
Bloom's Taxonomy: Comprehension

3.	An employee’s talents are what they know, what they learn, and what they do with it.

Ans:  True
Response:  Page 4
Difficulty:  Moderate
Ref:  Working Today
AACSB: Individual Dynamics
Bloom's Taxonomy: Knowledge

4. 	Tech IQ is the ability to utilize technology in its current form without consideration for new advancements in technology.

Ans:  False
Response:  Page 5
Difficulty:  Easy
Ref:   Working Today
AACSB: Information Technologies
Bloom's Taxonomy: Knowledge

5. 	The ability to use technology and commitment to stay informed on the latest technological developments is considered Tech IQ.

Ans:  True
Response:  Page 5
Difficulty:  Easy
Ref:   Working Today
AACSB: Information Technologies
Bloom's Taxonomy: Knowledge

6. 	An individual wanting to achieve a high Tech IQ would need to possess the ability to use technology at work and in the everyday living and have a commitment to staying informed on the latest technological developments.  

Ans:  True
Response:  Page 5
Difficulty:  Moderate
Ref:   Working Today
AACSB: Information Technologies
Bloom's Taxonomy: Analysis

7. 	Cloud computing allows the user to run software for their business without being required to install the software on the company computers. 

Ans:  True
Response:  Page 6
Difficulty:  Easy
Ref:   Working Today
AACSB: Information Technologies
Bloom's Taxonomy: Knowledge

8.	Intellectual capital is defined as the collective brainpower or shared knowledge of a workforce.
Ans:  True
Response:  Page 4
Difficulty:  Easy
Ref:  Working Today
AACSB: Operations Management
Bloom's Taxonomy: Knowledge

9.	The intellectual capital equation is simply: intellectual capital = competency x commitment.

Ans:  True
Response:  Page 5
Difficulty:  Moderate
Ref:  Working Today
AACSB: Operations Management
Bloom's Taxonomy: Comprehension

10.	Workforce diversity describes demographic differences among members of the workforce focusing primarily on income, social status, education, and experience.

Ans:  False
Response:  Page 8
Difficulty:  Hard
Ref:  Working Today
AACSB: Group Dynamics
Bloom's Taxonomy: Analysis

11.	Prejudice is the holding of negative opinions and attitudes about people who lack interpersonal or technical skills.

Ans:  False
Response:  Page 8
Difficulty:  Moderate
Ref:  Working Today
AACSB: Group Dynamics
Bloom's Taxonomy: Comprehension

12.	Discrimination refers to an invisible barrier that limits the career advancement of women and minorities.

Ans:  False
Response:  Page 8
Difficulty:  Moderate
Ref:  Working Today
AACSB: Group Dynamics
Bloom's Taxonomy: Comprehension

13.	The “glass-ceiling effect” limits the career advancement and promotion of women and minorities.

Ans:  True
Response:  Page 8
Difficulty:  Easy
Ref:  Working Today
AACSB: Environmental Influence
Bloom's Taxonomy: Knowledge

14. 	National and geographic boundaries of world business are becoming increasingly more well-defined as global competition increases.

Ans:  False
Response:  Page 6
Difficulty:  Moderate
Ref:  Working Today
AACSB: Environmental Influence
Bloom's Taxonomy: Comprehension

15.	Globalization refers to the worldwide interdependence of resource flows, product markets, and business competition that characterizes the new economy.

Ans:  True
Response:  Page 6
Difficulty:  Moderate
Ref:  Working Today
AACSB: Environmental Influence
Bloom's Taxonomy: Application

16.	Improvements in technology, the deregulation of markets, and the opening of national borders have had little impact on businesses in the United States and Europe.

Ans:  False
Response:  Page 6
Difficulty:  Moderate
Ref:  Working Today
AACSB: Environmental Influence
Bloom's Taxonomy: Application

17.	The reach of the global economy means that countries and people are increasingly connected through the media, information technology, travel, and lifestyles.

Ans:  True
Response:  Page 6
Difficulty:  Moderate
Ref:  Working Today
AACSB: Environmental Influence
Bloom's Taxonomy: Comprehension

18.	Virtual working environments have increased the need for face-to-face meetings, international travel and sharing of information. 

Ans:  False
Response:  Page 6
Difficulty:  Hard
Ref:  Working Today
AACSB: Information Technologies
Bloom's Taxonomy: Analysis

19.	Ethics refers to a code of moral principles that sets standards of what is “good” and “right” as opposed to what is “bad” and “wrong.”

Ans:  True
Response:  Page 8
Difficulty:  Easy
Ref:  Working Today
AACSB: Ethical Responsibilities
Bloom's Taxonomy: Knowledge

20.	Integrity and ethical leadership must be practiced at all organizational levels.

Ans:  True
Response:  Page 8
Difficulty:  Moderate
Ref:  Working Today
AACSB: Individual Dynamics
Bloom's Taxonomy: Knowledge

21.	Society is becoming more lenient in its expectations that social institutions conduct their affairs according to high moral standards.

Ans:  False
Response:  Page 8
Difficulty:  Moderate
Ref:  Working Today
AACSB: Environmental Influence
Bloom's Taxonomy: Comprehension 

22.	“Internships” are important pathways to first job placements.

Ans:  True
Response:  Page 9
Difficulty:  Moderate
Ref:  Working Today
AACSB: Environmental Influence
Bloom's Taxonomy: Knowledge

23.	Charles Handy uses the Irish shamrock to symbolize the different career implications of the three distinct employment patterns that have emerged in the new economy.

Ans:  True
Response:  Page 9
Difficulty:  Easy
Ref:  Working Today
AACSB: Environmental Influence
Bloom's Taxonomy: Knowledge

24.	Core workers, contract workers, and part-time workers are the three different employment patterns in the Irish shamrock model used by Charles Handy.

Ans:  True
Response:  Page 9
Difficulty:  Moderate
Ref:  Working Today
AACSB: Environmental Influence
Bloom's Taxonomy: Knowledge

25.	In Charles Handy’s description of career planning, a person who performs specific tasks as needed and is compensated on a fee-for-services basis is a known as a core worker.

Ans:  False
Response:  Page 9
Difficulty:  Moderate
Ref:  Working Today
AACSB: Individual Dynamics
Bloom's Taxonomy: Comprehension

26.	Organizations in the new workplace should focus on more profits and be less concerned with making real and positive contributions to society.

Ans:  False
Response:  Page 10
Difficulty:  Easy
Ref:  Organizations in the New Workplace
AACSB: Strategy
Bloom's Taxonomy: Knowledge

27.	To survive in the new workplace, people must have links with peers and others inside and outside the organization in order to get things done and be able to communicate personal and work group successes and progress.

Ans:  True
Response:  Page 9
Difficulty:  Moderate
Ref:  Organizations in the New Workplace
AACSB: Individual Dynamics
Bloom's Taxonomy: Comprehension

28.	An organization is a group of people working independently while at the same time pursuing their individual goals.

Ans:  False
Response:  Page 10
Difficulty:  Easy
Ref:  Organizations in the New Workplace
AACSB: Individual Dynamics
Bloom's Taxonomy: Knowledge

29.	Each organization should return value to society and satisfy customers’ needs in order to justify its continued existence.

Ans:  True
Response:  Page 10
Difficulty:  Moderate
Ref:  Organizations in the New Workplace
AACSB: Creation of Value
Bloom's Taxonomy: Comprehension

30.	An open system interacts with its environments to transform resource inputs into product outputs such as finished products and/or services.

Ans:  True
Response:  Page 10
Difficulty:  Moderate
Ref:  Organizations in the New Workplace
AACSB: Operations Management
Bloom's Taxonomy: Knowledge

31.	An open system is a collection of subsystems that function independently from one another.

Ans:  False
Response:  Page 10
Difficulty:  Easy
Ref:  Organizations in the New Workplace
AACSB: Operations Management
Bloom's Taxonomy: Knowledge

32.	Organizations are complex systems with many interrelated parts functioning together to achieve common goals.

Ans:  True
Response:  Page 10
Difficulty:  Easy
Ref:  Organizations in the New Workplace
AACSB: Operations Management
Bloom's Taxonomy: Knowledge

33.	The open systems model focuses on internal rather than external factors that transform resources into finished products/services.

Ans:  False
Response:  Page 10
Difficulty:  Moderate
Ref:  Organizations in the New Workplace
AACSB: Operations Management 
Bloom's Taxonomy: Comprehension

34.	Value creation is when  a business or nonprofit organization adds value to the original cost of resource inputs then the business organization earns a profit or the nonprofit organization adds wealth to society.

Ans:  True
Response:  Page 11
Difficulty:  Moderate
Ref:  Organizations in the New Workplace
AACSB: Creation of Value
Bloom's Taxonomy: Application

35.	Productivity refers to the quantity or the amount of work that is completed by a group or team.

Ans:  False
Response:  Page 11
Difficulty:  Moderate
Ref:  Organizations in the New Workplace
AACSB: Operations Management
Bloom's Taxonomy: Knowledge

36.	Productivity is a measure of the quantity and quality of work performance taking into account resource utilization.

Ans:  True
Response:  Page 11
Difficulty:  Easy
Ref:  Organizations in the New Workplace
AACSB: Operations Management
Bloom's Taxonomy: Knowledge

37.	Performance effectiveness is a measure of resource costs associated with goal accomplishment, whereas performance efficiency is an output measure of task or goal accomplishment.

Ans:  False
Response:  Page 11
Difficulty:  Easy
Ref:  Organizations in the New Workplace
AACSB: Operations Management
Bloom's Taxonomy: Knowledge

38.	Resource utilization determines whether an organization is efficient.

Ans:  True
Response:  Page 11
Difficulty:  Easy
Ref:  Organizations in the New Workplace
AACSB: Operations Management
Bloom's Taxonomy: Knowledge

39.	Low versus high goal attainment determines whether an organization is efficient but not effective.

Ans:  False
Response:  Page 11
Difficulty:  Moderate
Ref:  Organizations in the New Workplace
AACSB: Operations Management
Bloom's Taxonomy: Comprehension

40.	A manager who emphasizes meeting production targets even if there is a cost overrun is more interested in performance efficiency than in performance effectiveness.

Ans:  False
Response:  Page 11
Difficulty:  Hard
Ref:  Organizations in the New Workplace
AACSB: Strategy
Bloom's Taxonomy: Synthesis

41. 	Valuing Sustainability is concerned with how our decisions will impact the environment and the well-being of our workforce.

Ans:  True
Response:  Page 12
Difficulty:  Moderate
Ref:   Organizations in the New Workplace
AACSB: Strategy
Bloom's Taxonomy: Application

42.	Greater focus on command and control, concern for efficiency, and emphasis on individual performance are some recent trends in managing organizations.

Ans:  False
Response:  Page 12
Difficulty:  Moderate
Ref:  Organizations in the New Workplace
AACSB: Operations Management 
Bloom's Taxonomy: Comprehension

43.	Because of pressures to achieve performance excellence, the command-and-control approach to leadership is being re-emphasized.

Ans:  False
Response:  Page 12
Difficulty:  Moderate
Ref:  Organizations in the New Workplace
AACSB: Operations Management
Bloom's Taxonomy: Application

44.	Organizations that treat their people better tend to perform better.

Ans:  True
Response:  Page 12
Difficulty:  Easy
Ref:  Managers in the New Workplace
AACSB: Operations Management
Bloom's Taxonomy: Knowledge

45.	A manager is a person in an organization who supports, supervises and is responsible for the work efforts and performance accomplishments of other people.  

Ans:  True
Response:  Page 12
Difficulty:  Easy
Ref:  Managers in the New Workplace
AACSB: HRM
Bloom's Taxonomy: Knowledge

46.	A manager is a person who is primarily responsible for completing his/her own work, not managing the overall performance of the entire organization.

Ans:  False
Response:  Page 12
Difficulty:  Moderate
Ref:  Managers in the New Workplace
AACSB: HRM
Bloom's Taxonomy: Comprehension 

47.	A manager is a person in an organization who is responsible for the work efforts and performance accomplishments of other people.  

Ans:  True
Response:  Page 12
Difficulty:  Easy
Ref:  Managers in the New Workplace
AACSB: HRM
Bloom's Taxonomy: Knowledge

48.	Managers have the least vital job in society since their primary goal is to help people achieve their career objectives.

Ans:  False
Response:  Page 12
Difficulty:  Moderate
Ref:  Managers in the New Workplace
AACSB: HRM
Bloom's Taxonomy: Comprehension

49.	First-line managers are responsible for directing the day-to-day activities of employees.

Ans:  True
Response:  Page 12-13
Difficulty:  Easy
Ref:  Managers in the New Workplace
AACSB: Operations Management
Bloom's Taxonomy: Knowledge

50.	Top managers are more concerned with the daily operations of the internal business processes than with activities in the external environment that impact the organization.

Ans:  False
Response:  Page 13
Difficulty:  Moderate
Ref:  Managers in the New Workplace
AACSB: Operations Management
Bloom's Taxonomy: Application

51.	Middle managers are in charge of relatively large departments or divisions consisting of smaller work units.

Ans:  True
Response:  Page 13
Difficulty:  Easy
Ref:  Managers in the New Workplace
AACSB: HRM
Bloom's Taxonomy: Knowledge

52. 	Middle managers are responsible for supervising small groups or work units.

Ans:  False
Response:  Page 13
Difficulty:  Moderate
Ref:  Managers in the New Workplace
AACSB: Operations Management
Bloom's Taxonomy: Application

53.	An example of a middle manager is a clinic director in a hospital who develops and implements action plans consistent with the objectives set by the hospital’s higher-level executives.

Ans:  True
Response:  Page 13
Difficulty:  Moderate
Ref:  Managers in the New Workplace
AACSB: Operations Management
Bloom's Taxonomy: Application

54.	A team leader is someone who coordinates complex projects with task deadlines while working with many persons within and outside the organization.

Ans:  False
Response:  Page 13
Difficulty:  Moderate
Ref:  Managers in the New Workplace
AACSB: Operations Management
Bloom's Taxonomy: Application

55.	Staff managers are responsible for the work activities that make a direct contribution to the organization’s outputs. 

Ans:  False
Response:  Page 14
Difficulty:  Moderate
Ref:  Managers in the New Workplace
AACSB: Operations Management
Bloom's Taxonomy: Comprehension

56.	Line managers use special technical expertise to advise and support the efforts of line workers.

Ans:  False
Response:  Page 14
Difficulty:  Easy
Ref:  Managers in the New Workplace
AACSB: Operations Management
Bloom's Taxonomy: Knowledge

57.	General managers have responsibility for managing a single area of activity, such as finance, marketing, production, human resources, accounting, or sales.

Ans:  False
Response:  Page 14
Difficulty:  Moderate
Ref:  Managers in the New Workplace
AACSB: Operations Management
Bloom's Taxonomy: Application

58.	Administrators are managers who are directly responsible for managing budgets and operations in large corporations.

Ans:  False
Response:  Page 14
Difficulty:  Easy
Ref:  Managers in the New Workplace
AACSB: Operations Management
Bloom's Taxonomy: Knowledge

59.	Managers help people, working individually or in groups, to perform their duties and accomplish organizational goals.

Ans:  True
Response:  Page 12
Difficulty:  Easy
Ref:  Managers in the New Workplace
AACSB: Operations Management
Bloom's Taxonomy: Knowledge

60.	Accountability is the requirement of an employee to show performance results to someone of higher authority within his or her area of responsibility.

Ans:  True
Response:  Page 14
Difficulty:  Moderate
Ref:  Managers in the New Workplace
AACSB: Individual Dynamics
Bloom's Taxonomy: Application

61.	Efficient managers help others to both achieve high levels of performance and experience satisfaction in their work. 

Ans:  False
Response:  Page 14
Difficulty:  Hard
Ref:  Managers in the New Workplace
AACSB: Operations Management
Bloom's Taxonomy: Analysis

62.	Quality of work life is an indicator of the overall quality of human experiences in the workplace.  

Ans:  True
Response:  Page 14
Difficulty:  Easy
Ref:  Managers in the New Workplace
AACSB: Individual Dynamics
Bloom's Taxonomy: Knowledge

63.	In organizations that are operating with an upside-down pyramid, operating workers are near the top of the organization, just below the customers and clients they serve, and are supported by the managers located at the bottom.

Ans:  True
Response:  Page 15
Difficulty:  Moderate
Ref:  Managers in the New Workplace
AACSB: Strategy
Bloom's Taxonomy: Analysis

64.	In an upside-down pyramid, managers symbolically remain at the top of the organizational pyramid.

Ans:  False
Response:  Page 15
Difficulty:  Moderate
Ref:  Managers in the New Workplace
AACSB: Strategy
Bloom's Taxonomy: Comprehension

65.	In an upside-down pyramid, the best managers are often known for “helping” and “supporting” versus “directing” and “order-giving.”

Ans:  True
Response:  Page 15
Difficulty:  Moderate
Ref:  Managers in the New Workplace
AACSB: Strategy
Bloom's Taxonomy: Analysis

66.	Management is the process of planning, organizing, leading, and controlling the use of resources to accomplish performance goals.

Ans:  True
Response:  Page 16
Difficulty:  Moderate
Ref:  The Management Process	
AACSB: Leadership Principles
Bloom's Taxonomy: Comprehension

67.	Planning is the process of measuring work performance, comparing results to objectives, and taking corrective action as needed.

Ans:  False
Response:  Page 16
Difficulty:  Moderate
Ref:  The Management Process
AACSB: Leadership Principles
Bloom's Taxonomy: Comprehension

68.	Organizing is the process of assigning tasks, allocating resources, and coordinating the activities of individuals and groups to accomplish plans.

Ans:  True
Response:  Page 17
Difficulty:  Easy
Ref:  The Management Process
AACSB: Leadership Principles
Bloom's Taxonomy: Knowledge

69.	Leading is the process of arousing people’s enthusiasm to work hard and inspiring their efforts to fulfill plans and accomplish objectives.

Ans:  True
Response:  Page 18
Difficulty:  Easy
Ref:  The Management Process
AACSB: Leadership Principles
Bloom's Taxonomy: Knowledge

70.	Controlling is the process of assigning tasks, allocating resources, and coordinating activities.

Ans:  False
Response:  Page 18
Difficulty:  Easy
Ref:  The Management Process
AACSB: Leadership Principles
Bloom's Taxonomy: Knowledge

71.	According to Henry Mintzberg, the manager’s interpersonal roles include being an entrepreneur, disturbance handler, resource allocator, and negotiator.

Ans:  False
Response:  Page 19
Difficulty:  Moderate
Ref:  The Management Process
AACSB: Individual Dynamics
Bloom's Taxonomy: Comprehension

72.	Agenda setting and networking are activities that contribute to a general manager’s success.

Ans:  True
Response:  Page 20
Response:  Easy
Ref:  The Management Process
AACSB: Individual Dynamics
Bloom's Taxonomy: Knowledge

73.	Good managers focus on setting and implementing goals with the help of relatively few people who work inside of the organization.

Ans:  False
Response:  Page 20
Difficulty:  Moderate
Ref:  The Management Process
AACSB: Strategy
Bloom's Taxonomy: Application

74.	Networking is the process of building and maintaining positive relationships with people whose help may be needed to implement one’s agendas.

Ans:  True
Response:  Page 20
Difficulty:  Moderate
Ref:  The Management Process
AACSB: Individual Dynamics
Bloom's Taxonomy: Comprehension

75. 	Managerial work is busy, demanding, and stressful only at the highest levels of management in the organization.

Ans:  False
Response:  Page 20
Difficulty:  Easy
Ref:   The Management Process
AACSB: Individual Dynamics
Bloom's Taxonomy: Knowledge

76. 	Human skills are more important to lower-level managers versus top-level managers.

Ans:  False
Response:  Page 22
Difficulty:  Moderate
Ref:   Learning How to Manage 
AACSB: Individual Dynamics
Bloom's Taxonomy: Analysis

77.	The demands of today’s organizations create problems, opportunities, and performance expectations making people’s career success dependent on a commitment to continuous lifelong learning.

Ans:  True
Response:  Page 21
Difficulty:  Hard
Ref:  Learning How to Manage
AACSB: Environmental Influence
Bloom's Taxonomy: Synthesis

78.	Lifelong learning is the ability to translate knowledge into action that results in desired performance.

Ans:  False
Response:  Page 21
Difficulty:  Moderate
Ref:  Learning How to Manage
AACSB: Individual Dynamics
Bloom's Taxonomy: Application

79.	A technical skill is the ability to work well in cooperation with other people, whereas a human skill is the ability to view a situation broadly and solve problems to the benefit of all concerned.

Ans:  False
Response:  Page 21
Difficulty:  Moderate
Ref:  Learning How to Manage
AACSB: Individual Dynamics
Bloom's Taxonomy: Application

80.	Emotional intelligence relates to one’s ability to develop social and interpersonal skills.

Ans:  True
Response:  Page 22
Difficulty:  Moderate
Ref:  Learning How to Manage
AACSB: Individual Dynamics
Bloom's Taxonomy: Comprehension

81.	A conceptual skill is the ability to use special skills or expertise to do one’s work.

Ans:  False
Response:  Page 22
Difficulty:  Moderate
Ref:  Learning How to Manage
AACSB: Individual Dynamics
Bloom's Taxonomy: Comprehension 

82.	Self-management is the ability to work well in cooperation with other people.

Ans:  False
Response:  Page 21
Difficulty:  Moderate
Ref:  Learning How to Manage
AACSB: Individual Dynamics
Bloom's Taxonomy: Comprehension 

Multiple Choice

83. 	Self-Awareness:
A.	helps us build on strengths
B.	helps overcome weaknesses
C.	helps us avoid tendencies toward self-enhancement
D.	is easy to talk about but hard to master
E.	All of the above

Ans:  E
Response:  Page 3
Difficulty:  Easy
Ref:   Learning About Yourself
AACSB: Individual Dynamics
Bloom's Taxonomy: Knowledge

84. 	According to the Johari Window, the Blind Spot, The Unknown and Hidden Self:
A.	Challenge our willingness and capacities for self-discovery
B.	Represent perceptions of ourselves
C.	Represent the perceptions others have of us
D.	Provide only what is known to others
E.	None of the above

Ans:  A
Response:  Page 3
Difficulty:  Moderate
Ref:   Learning About Yourself
AACSB: Individual Dynamics
Bloom's Taxonomy: Comprehension

85. 	The “themes of the day” for great organizations in the New Economy are:
A.	Participation, Respect, Tradition, Involvement, Self-management
B.	Self-management, Involvement, Respect, Participation, Teamwork, Empowerment
C.	Involvement, Respect, Self-management, Teamwork, Shareholder value
D.	Respect, Involvement, Participation, Self-management, Control
E.	Self-management, Participation, Teamwork, Respect, Action

Ans:  B
Response:  Page 4
Difficulty:  Moderate
Ref:  Introduction
AACSB: Environmental Influence
Bloom's Taxonomy: Comprehension

86.	Utilizing services such as Monster.com and LinkedIn online career sites for job hunting taking advantage of your online access and using the right protocols to access these resources is an example of _________.
A.	Knowledge Worker
B.	Tech IQ
C.	Workforce Diversity
D.	Intellectual Capital
E.	None of the above

Ans:  B
Response:  Page 6
Difficulty:  Moderate
Ref:   Working Today
AACSB: Individual Dynamics
Bloom's Taxonomy: Application

87.	Rachel enjoys working with technology and is comfortable using it in her everyday activities including at her job as an accountant. She looks forward to the latest technological advancements and embraces the change by learning about the new technology and how it can be applied to her job. Rachel is displaying a(n) __________.
A.	High Tech IQ
B.	Technology Aversion
C.	Intellectual Capital Growth
D.	Example of Knowledge Worker fatigue
E.	Ethics in the Workplace

Ans:  A
Response:  Page 5
Difficulty:  Hard
Ref:   Working Today
AACSB: Individual Dynamics
Bloom's Taxonomy: Application

88.	According to the text, Tech IQ is _____________.
A.	The worldwide interdependence of resource flows, product markets, and business competition.
B.	A set of moral standards, of what is “good” and “right” in one’s behavior.
C.	The differences that exist among employees with regard to gender, age, ethnicity, etc.
D.	A person’s ability to use technology at work and everyday living, and commitment to stay informed on the latest technological developments. 
E.	A person’s knowledge of their job description within the organization

Ans:  D
Response:  Page 5
Difficulty:  Easy
Ref:   Working Today
AACSB: Individual Dynamics
Bloom's Taxonomy: Knowledge

89.	ABC, Inc. would like to utilize new software programs to track potential customers, keep track of existing ones, and track sales performance. They would like to be able to interact with this software and run its applications without the need to install the software on their company computers. ABC, Inc. appears to have an interest in _______. 
A.	Cloud Computing
B.	Knowledge Workers
C.	Network Storage
D.	Globalization
E.	None of the above

Ans:  A
Response:  Page 6
Difficulty:  Moderate
Ref:   Working Today
AACSB: Information Technologies
Bloom's Taxonomy: Application

90.	In today’s new workplace, careers are being redefined in terms of:
A.	Flexibility, free agency, skill portfolios, and entrepreneurship.
B.	Free agency, Entrepreneurship, Skill portfolios, Control
C.	Skill portfolios, Free agency,  Entrepreneurship, Competitiveness
D.	Free agency, Skill portfolios, Entrepreneurship, Diversity
E.	Entrepreneurship, Free agency, Skill portfolios, Traditional values

Ans:  A
Response:  Page 4
Difficulty:  Hard
Ref:  Working Today
AACSB: Individual Dynamics
Bloom's Taxonomy: Synthesis

91.	In addition to initiative and discipline, career success today also requires:
A.	Continuous learning
B.	Aggressiveness
C.	Competitiveness
D.	A strong sense of tradition
E.	Assertiveness

Ans:  A
Response:  Page 4
Difficulty:  Moderate
Ref:  Working Today
AACSB: Individual Dynamics
Bloom's Taxonomy: Analysis

92.	The one concept that does not accurately describe factors impacting careers in the new economy is:
A.	Free agency.
B.	Flexibility.
C.	Entrepreneurship.
D.	Guaranteed employment.
E.	Skill portfolios.

Ans:  D
Response:  Page 4
Difficulty:  Moderate
Ref:  Working Today
AACSB: Individual Dynamics
Bloom's Taxonomy: Analysis

93.	The ultimate foundation of organizational performance is __________.
A.	The availability and amount of financial capital.
B.	The production of quality goods or the provision of quality services.
C.	What people know, what people learn, and what people do with what they know and learn.
D.	Generating a good return on capital investments.
E.	Encouraging teamwork and employee involvement

Ans:  C
Response:  Page 4
Difficulty:  Moderate
Ref:  Working Today
AACSB: Individual Dynamics
Bloom's Taxonomy: Synthesis

94.	__________ is defined as the collective brainpower or shared knowledge of a workforce that can be used to create value.
A.	Managerial expertise
B.	Intellectual capital
C.	A learning organization
D.	Knowledge management
E.	Managerial competency

Ans:  B
Response:  Page 4
Difficulty:  Easy
Ref:  Working Today
AACSB: Operations Management
Bloom's Taxonomy: Knowledge

95.	Having a successful career in the new economy requires a person to __________.
A.	Be willing to achieve greater personal competency and accomplishment
B.	Have a variety of personal experiences working in foreign countries
C.	Be a self-starter who is continuously learning new things
D.	Take risks
E.	A and C

Ans:  E
Response:  Page 5
Difficulty:  Moderate
Ref:  Working Today
AACSB: Individual Dynamics
Bloom's Taxonomy: Synthesis

96.	Someone whose mind is a critical asset to employers and who contributes to the intellectual capital of the organization is referred to as a(n) __________.
A.	leader
B.	executive
C.	functional manager
D.	entrepreneur
E.	knowledge worker

Ans:  E
Response:  Page 5
Difficulty:  Easy
Ref:  Working Today
AACSB: Individual Dynamics
Bloom's Taxonomy: Knowledge

97.	Differences among members of the workforce such as age, gender, religion, ethnicity, sexual orientation, and able-bodiedness are characteristics of __________.
A.	racial discrimination
B.	workforce diversity
C.	workforce demographics
D.	workforce planning and development
E.	human resource management

Ans:  B
Response:  Page 8
Difficulty:  Moderate
Ref:  Working Today
AACSB: Group Dynamics
Bloom's Taxonomy: Comprehension

98.	Holding negative, irrational opinions and attitudes toward members of diverse populations is considered to be __________.
A.	discrimination
B.	unethical
C.	illegal
D.	prejudice
E.	immoral

Ans:  D
Response:  Page 8
Difficulty:  Moderate
Ref:  Working Today
AACSB: Group Dynamics
Bloom's Taxonomy: Comprehension

99.	Treating minority members unfairly and denying them the full benefits of organizational membership is called __________.
A.	prejudice
B.	discrimination
C.	the glass ceiling effect
D.	stereotyping
E.	bias

Ans:  B
Response:  Page 8
Difficulty:  Moderate
Ref:  Working Today
AACSB: Group Dynamics
Bloom's Taxonomy: Application

100.	An invisible barrier that prevents women and minorities from rising above a certain level of organizational responsibility is called __________.
A.	Prejudice
B.	The glass ceiling effect
C.	Gender Bias.
D.	The Good Old Boy network
E.	Stereotyping

Ans:  B
Response:  Page 8
Difficulty:  Moderate
Ref:  Working Today
AACSB: Environmental Influence
Bloom's Taxonomy: Comprehension

101.	__________ represents the worldwide interdependence of resource flows, product markets, and business competition that characterizes the new economy.
A.	International entrepreneurship
B.	International management
C.	Globalization
D.	Supply chain management
E.	Cross-cultural business

Ans:  C
Response:  Page 6
Difficulty:  Moderate
Ref:  Working Today
AACSB: Environmental Influence
Bloom's Taxonomy: Comprehension

102.	Which of the following statements does not accurately describe the impact of the global economy?
A.	The world is increasingly arranged in regional economic blocks.
B.	Government leaders in our global economy are concerned about the competitiveness of nations.
C.	The national boundaries of business are disappearing.
D.	Countries and peoples are increasingly interconnected.
E.	There is less economic interdependence between nations.

Ans:  E
Response:  Page 6
Difficulty:  Moderate
Ref:  Working Today
AACSB: Environmental Influence
Bloom's Taxonomy: Analysis

103.	In ______________ people hold meetings, access common databases, share information and files, 
make plans and solve problems together.
A. Web blogs
B. Conference calls
C. Telecommuting
D. Virtual teams
A.	One of the above

Ans:  D
Response:  Page 6
Difficulty:  Easy
Ref:  Working Today
AACSB: Information Technologies
Bloom's Taxonomy: Knowledge

104.	__________ consists of a code of moral principles that sets standards of what is “good” and “right” as opposed to being “bad” and “wrong.”
A.	A set of norms
B.	Personal values
C.	Morality
D.	Ethics
E.	Social responsibility

Ans:  D
Response:  Page 8
Difficulty:  Moderate
Ref:  Working Today
AACSB: Ethical Responsibilities
Bloom's Taxonomy: Comprehension

105.	_____________ is a set of moral standards that describes what is good and right in terms of one’s behavior.
A.	Morality
B.	Norms and values
C.	Corporate governance
D.	Ethics
E.	Social responsibility

Ans:  D
Response:  Page 8
Difficulty:  Easy
Ref:  Working Today
AACSB: Ethical Responsibilities
Bloom's Taxonomy: Knowledge

106.	Which of the following could help facilitate a new college graduate’s career entry point? 
A. Online resume
	B. Online job search website
	C. Social networks
	D. Internships
E. All of the above

Ans:  E
Response:  Page 9
Difficulty:  Moderate
Ref:  Working Today
AACSB: Individual Dynamics
Bloom's Taxonomy: Analysis

107.	According to Charles Handy, the Irish shamrock can be used to describe the changing employment patterns in organizations of ____________.
A.	Full-time workers, part-time workers, and temporary workers
B.	Contract workers, full-time workers, and core employees
C.	Core workers, contract workers, and part-time workers
D.	Skilled workers, unskilled laborers, and contract workers
E.	Technical employees, unskilled laborers, and skilled workers

Ans:  C
Response:  Page 9
Difficulty:  Moderate
Ref:  Working Today
AACSB: Individual Dynamics
Bloom's Taxonomy: Comprehension

108.	According to Charles Handy, a __________ is a person who pursues a standard career path. 
A.	temporary skilled worker
B.	contract worker
C.	part-time worker
D.	core worker
E.	manager

Ans:  D
Response:  Page 9
Difficulty:  Moderate
Ref:  Working Today
AACSB: Individual Dynamics
Bloom's Taxonomy: Comprehension

109.	In Charles Handy’s description of changing careers, a person who maintains and upgrades their skills in order to readily shift jobs and even careers when necessary is a __________.
A.	contingent worker
B.	core worker
C.	contract worker
D.	temporary worker
E.	part-time worker

Ans:  C
Response:  Page 9
Difficulty:  Moderate
Ref:  Working Today
AACSB: Individual Dynamics
Bloom's Taxonomy: Application

110.	Which of the following is not one of the early career survival skills for the new workplace identified in the text?
A.	Entrepreneurship.
B.	Love of technology. 
C.	Marketing.
D.	Teamwork.
E.	Mastery.

Ans:  D
Response:  Page 9
Difficulty:  Hard
Ref:  Working Today
AACSB: Individual Dynamics
Bloom's Taxonomy: Analysis

111.	To survive in the new workplace, people must do all of the following EXCEPT:
A.	Be able to contribute something of value to their employers
B.	Have links with peers and others inside and outside the organization in order to get things done
C.	Be able to communicate personal and work group successes and progress
D.	Act as if they are running their own businesses
E.	Have an extensive knowledge of information technology

Ans:  E
Response:  Page 9
Difficulty:  Moderate
Ref:  Working Today
AACSB: Individual Dynamics
Bloom's Taxonomy: Analysis

112. 	According to your text, some of the trends and transitions in our current environment that will impact management include:
A.	Preeminence of technology
B.	Demise of “Command and Control”
C.	Importance of networking
D.	Emphasis on teamwork
E.	All of the above

Ans:  E
Response:  Page 12
Difficulty:  Moderate
Ref:   Organizations in the New Workplace
AACSB: Environmental Influence
Bloom's Taxonomy: Analysis

113.	The upside-down pyramid is a concept that looks at the entire organization in order to:
A.	Establish a formal chain of command
B.	Focus on serving the customer
C.	Have employees support the mangers
D.	Determine promotion opportunities
E.	None of the above

Ans:  B
Response:  Page 16
Difficulty:  Moderate
Ref:   Organizations in the New Workplace
AACSB: Strategy
Bloom's Taxonomy: Comprehension

114.	An organization is a __________.
A.	collection of people working on the same projects
B.	collection of people working together to achieve a common purpose
C.	collection of people reporting to the same manager
D.	collection of people working in different departments
E.	collection of people working together in a business

Ans:  B
Response:  Page 10
Difficulty:  Moderate
Ref:  Organizations in the New Workplace
AACSB: Group Dynamics
Bloom's Taxonomy: Knowledge

115.	Providing useful __________ and/or __________ is a broad purpose that all organizations share. 
A.	information  resources.
B.	skills  knowledge.
C.	goods  services.
D.	structures  technology.
E.	information technology  training.

Ans:  C
Response:  Page 10
Difficulty:  Moderate
Ref:  Organizations in the New Workplace
AACSB: Creation of Value
Bloom's Taxonomy: Comprehension

116.	__________ is increasingly viewed as a source of organizational strength and performance advantage. 
A.	Making a profit and providing a high return to stockholders
B.	Producing quality products, providing customer satisfaction and being socially responsible
C.	Producing goods and services for worldwide consumption
D.	Making the highest return on investment and having the greatest profitability
E.	Diversification through mergers and acquisitions

Ans:  B
Response:  Page 10
Difficulty:  Moderate
Ref:  Organizations in the New Workplace
AACSB: Creation of Value
Bloom's Taxonomy: Analysis

117.	Organizations are complex systems composed of __________.
A.	various subsystems, each of which works for separate goals
B.	sets of organizational policies and processes
C.	many interdependent parts that function together to achieve a common purpose
D.	different groups or units working for the same organization
E.	completely independent subsystems that interact with their environments

Ans:  C
Response:  Page 10
Difficulty:  Moderate
Ref:  Organizations in the New Workplace
AACSB: Operations Management
Bloom's Taxonomy: Comprehension

118.	Which of the following accurately describes an open system?
A.	An open system is used to share and exchange information across organizational boundaries.
B.	An open system is a collection of subsystems that are not connected to the external environment.
C.	An open system is one of many systems that have a positive impact on employee satisfaction.
D.	An open system interacts with their environments in a continual process of transforming resource inputs into product outputs in the form of finished goods and/or services.
E.	An open system treats its employees as an important asset.

Ans:  D
Response:  Page 10
Difficulty:  Hard
Ref:  Organizations in the New Workplace
AACSB: Operations Management
Bloom's Taxonomy: Analysis

119.	Which of the following statements accurately describes the open systems model of organizations?
A.	The environment provides resource inputs including finished goods and/or services.
B.	The organization creates a transformation process for turning resource inputs into outputs.
C.	The environment consumes product outputs including people, money, materials, technology, and information.
D.	Resource inputs affect product outputs through a feedback loop.
E.	Workflows are part of the resource inputs.

Ans:  B
Response:  Page 10
Difficulty:  Moderate
Ref:  Organizations in the New Workplace
AACSB: Operations Management
Bloom's Taxonomy: Analysis

120.	__________ refers to the operation in which a business or nonprofit organization adds value to the original cost of resource inputs while the business organization earns a profit or the nonprofit organization adds wealth to society.
A.	Production
B.	Resource management
C.	Value creation
D.	Operations management
E.	Resource utilization

Ans:  C
Response:  Page 11
Difficulty:  Moderate
Ref:  Organizations in the New Workplace
AACSB: Creation of Value
Bloom's Taxonomy: Application

121.	If an operation adds value to the original cost of resource inputs, nonprofit organizations __________ and business organizations __________.
A.	earn a profit  increase shareholder value
B.	benefit society  earn a profit
C.	earn a profit . promote corporate social responsibility
D.	increase shareholder value  promote corporate governance
E.	promote corporate social responsibility  increase market share

Ans:  B
Response:  Page 11
Difficulty:  Hard
Ref:  Organizations in the New Workplace
AACSB: Creation of Value
Bloom's Taxonomy: Evaluation

122.	__________ refers to the quantity and quality of work performance, with resource utilization taken into account.
A.	Effectiveness.
B.	Efficiency.
C.	Profitability.
D.	Productivity.
E.	Organizational performance.

Ans:  D
Response:  Page 11
Difficulty:  Moderate
Ref:  Organizations in the New Workplace
AACSB: Operations Management
Bloom's Taxonomy: Comprehension

123.	An output measure of task or goal accomplishment is called __________.
A.	performance efficiency
B.	productivity  
C.	return on investment
D.	performance effectiveness
E.	value creation

Ans:  D
Response:  Page 11
Difficulty:  Moderate
Ref:  Organizations in the New Workplace
AACSB: Operations Management
Bloom's Taxonomy: Knowledge

124.	An input measure of the resource costs associated with goal accomplishment is called _________.
A.	performance efficiency
B.	productivity   
C.	return on Investment
D.	performance effectiveness
E.	value creation

Ans:  A
Response:  Page 11
Difficulty:  Moderate
Ref:  Organizations in the New Workplace
AACSB: Operations Management
Bloom's Taxonomy: Comprehension

125.	Which of the following statements does NOT accurately describe the impact of resource utilization and goal attainment on organizational performance?
A.	When resource utilization is poor and goal attainment is low, organizational performance is neither effective nor efficient.
B.	When resource utilization is good and goal attainment is low, organizational performance is efficient but not effective. 
C.	When resource utilization is poor and goal attainment is high, organizational performance is effective but not efficient.
D.	When resource utilization is good and goal attainment is high, organizational performance is both effective and efficient.
E.	Organizational performance is unaffected by poor versus good resource utilization and low versus high goal attainment.

Ans:  E
Response:  Page 11
Difficulty:  Hard
Ref:  Organizations in the New Workplace
AACSB: Operations Management
Bloom's Taxonomy: Analysis

126.	A manager who emphasizes cost containment, even at the expense of missing production targets, is more interested in __________ than in __________.
A.	performance efficiency  performance effectiveness.
B.	performance effectiveness  performance efficiency.
C.	productivity  performance efficiency.
D.	productivity  performance effectiveness.
E.	productivity  Profitability.

Ans:  A
Response:  Page 11
Difficulty:  Hard
Ref:  Organizations in the New Workplace
AACSB: Strategy
Bloom's Taxonomy: Analysis

127.	Which of the following is NOT one of the trends organizations are facing as mentioned in the text?
A.	Preeminence of technology.
B.	Demise of command-and-control.
C.	Progressive brand marketing.
D.	Belief in human capital.
E.	Emphasis on teamwork.

Ans:  C
Response:  Page 11-12
Difficulty:  Moderate
Ref:  Organizations in the New Workplace
AACSB: Environmental Influence
Bloom's Taxonomy: Comprehension

128.	Emphasis on teamwork, pre-eminence of technology, and importance of networking are all examples of:
A.	Performance effectiveness
B.	Performance efficiency
C.	Productivity
D.	Today’s organizational trends
E.	None of the above.

Ans:  D
Response:  Page 11-12
Difficulty:  Moderate
Ref:  Organizations in the New Workplace
AACSB: Environmental Influence
Bloom's Taxonomy: Comprehension

129.	According to the text, Pfeffer and Veiga reported that organizations perform better  __________.
A.	when they focus on increasing market share
B.	treat customers with respect
C.	when they treat their employees better
D.	when they encourage workforce diversity
E.	when they address unsatisfactory performance

Ans:  C
Response:  Page 12
Difficulty:  Moderate
Ref:  Managers in the New Workplace
AACSB: Group Dynamics
Bloom's Taxonomy: Comprehension

130.	A manager may be defined in the text as __________.
A.	someone who directly supports and helps activate the work efforts and performance accomplishments of others
B.	someone who is loyal to the organization
C.	someone who is responsible for directing and supervising lower level employees
D.	someone who is part of the organizational hierarchy
E.	someone who tries to produce as much output with as little personal input as possible

Ans:  A
Response:  Page 12
Difficulty:  Moderate
Ref:  Managers in the New Workplace
AACSB: HRM
Bloom's Taxonomy: Comprehension

131.	When managers are classified according to hierarchical level in the organization they are described as __________.
A.	project and product managers
B.	global and domestic
C.	top, middle, and team leaders or supervisors
D.	functional, staff, and line
E.	administrative and general

Ans:  C
Response:  Page 13
Difficulty:  Easy
Ref:  Managers in the New Workplace
AACSB: HRM
Bloom's Taxonomy: Knowledge

132.	__________ are responsible for the performance of the organization as a whole or for one of its major parts.
A.	Top level managers
B.	Middle level managers
C.	Team leaders or supervisors
D.	Functional managers
E.	Project managers

Ans:  A
Response:  Page 13
Difficulty:  Easy
Ref:  Managers in the New Workplace
AACSB: Operations Management
Bloom's Taxonomy: Knowledge

133.	Which of the following statements does NOT accurately describe the activities of top managers?
A.	Top managers pay special attention to the external environment.
B.	Top managers are alert to potential long-run problems and opportunities, and develop appropriate ways of dealing with them.
C.	Top managers develop and implement actions plans to accomplish organizational objectives.
D.	Top managers create and communicate long-term vision.
E.	Top managers ensure that strategies and objectives are consistent with the organization’s mission.

Ans:  C
Response:  Page 13
Difficulty:  Moderate
Ref:  Managers in the New Workplace
AACSB: Operations Management 
Bloom's Taxonomy: Analysis

134.	__________ are in charge of relatively large departments or divisions consisting of several smaller work units.
A.	Top managers
B.	Middle managers
C.	Team leaders or supervisors
D.	General managers
E.	Project managers

Ans:  B
Response:  Page 13
Difficulty:  Moderate
Ref:  Managers in the New Workplace
AACSB: Operations Management
Bloom's Taxonomy: Comprehension

135.	Which statement about middle management is TRUE?
A.	Middle management includes executives and vice presidents. 
B.	Middle managers work with top managers and coordinate with peers to develop and implement action plans to accomplish organizational objectives 
C.	Middle managers develop high-level action plans for implementation by people at lower levels in the organization.
D.	Middle managers do not have other managers reporting to them.
E.	Middle managers constitute the first level of an organization’s hierarchy of authority.

Ans:  B
Response:  Page 13
Difficulty:  Moderate
Ref:  Managers in the New Workplace
AACSB: Operations Management
Bloom's Taxonomy: Analysis

136.	A __________ is in charge of a small work group composed of non-managerial workers.
A.	general manager
B.	line manager
C.	team leader
D.	middle manager
E.	functional manager

Ans:  C
Response:  Page 13
Difficulty:  Moderate
Ref:  Managers in the New Workplace
AACSB: Operations Management
Bloom's Taxonomy: Knowledge

137.	The responsibilities of team leaders and supervisors include all of the following EXCEPT:
A.	Encouraging high performance and teamwork.
B.	Informing team members about organizational goals and expectations.
C.	Developing and implementing action plans for large departments or divisions.  
D.	Informing higher levels of team needs and accomplishments.
E.	Coordinating with other teams and supporting their work efforts.

Ans:  C
Response:  Page 14
Difficulty:  Hard
Ref:  Managers in the New Workplace
AACSB: Operations Management
Bloom's Taxonomy: Analysis

138.	__________ pursue work unit performance objectives that are consistent with higher-level organizational goals.
A.	Top managers
B.	Middle managers
C.	Team leaders or supervisors
D.	Functional managers
E.	General managers

Ans:  C
Response:  Page 13
Difficulty:  Moderate
Ref:  Managers in the New Workplace
AACSB: Operations Management
Bloom's Taxonomy: Comprehension

139.	Managers who have responsibility for work activities with a direct contribution to the organization’s product or service are called __________.
A.	General managers
B.	Line managers
C.	Middle managers
D.	Staff managers
E.	Project managers

Ans:  B
Response:  Page 14
Difficulty:  Moderate
Ref:  Managers in the New Workplace
AACSB: Operations Management
Bloom's Taxonomy: Comprehension

140.	Managers who use their special technical expertise to support the efforts of line workers are called __________.
A.	line managers
B.	staff managers 
C.	project managers
D.	general managers
E.	administrators

Ans:  B
Response:  Page 14
Difficulty:  Moderate
Ref:  Managers in the New Workplace
AACSB: Operations Management
Bloom's Taxonomy: Comprehension

141.	__________ managers use their special technical expertise to support the efforts of __________ workers.
A.	General  functional
B.	Administrative project
C.	Higher‑level  lower‑level
D.	Staff  line
E.	Line  staff

Ans:  D
Response:  Page 14
Difficulty:  Moderate
Ref:  Managers in the New Workplace
AACSB: Operations Management
Bloom's Taxonomy: Synthesis

142.	A manager who has responsibility for a single area of activity in the organization is __________.
A.	a staff manager
B.	a line manager
C.	a functional manager
D.	a general manager
E.	a project manager

Ans:  C
Response:  Page 14
Difficulty:  Moderate
Ref:  Managers in the New Workplace
AACSB: Operations Management
Bloom's Taxonomy: Comprehension

143.	A manager who is responsible for complex organizational units that include many functional areas is __________.
A.	an administrator
B.	a staff manager
C.	a supervisor
D.	a team leader
E.	a general manager

Ans:  E
Response:  Page 14
Difficulty:  Moderate
Ref:  Managers in the New Workplace
AACSB: Operations Management
Bloom's Taxonomy: Comprehension

144.	A plant manager who oversees the purchasing, manufacturing, warehousing, sales, and personnel functions may be described as a(n) __________.
A.	general manager
B.	administrator
C.	functional manager
D.	staff manager
E.	project manager

Ans:  A
Response:  Page 14
Difficulty:  Moderate
Ref:  Managers in the New Workplace
AACSB: Operations Management
Bloom's Taxonomy: Application

145.	Managers who work in public or nonprofit organizations are called __________.
A.	staff managers
B.	line managers
C.	functional managers
D.	general managers
E.	administrators

Ans:  E
Response:  Page 14
Difficulty:  Moderate
Ref:  Managers in the New Workplace
AACSB: Operations Management
Bloom's Taxonomy: Synthesis

146.	The requirement for one person to answer to a higher authority for performance results in his or her area of work responsibility is known as __________.
A.	productivity
B.	quality management
C.	accountability
D.	chain of command
E.	performance management

Ans:  C
Response:  Page 14
Difficulty:  Moderate
Ref:  Managers in the New Workplace
AACSB: Individual Dynamics
Bloom's Taxonomy: Knowledge

147.	Effective managers utilize organizational resources resulting in both __________ and __________.
A.	high-performance outcomes … high levels of satisfaction for the workers
B.	high-performance outcomes … high returns to the stockholders
C.	high-quality products or services … high returns to the stockholders
D.	high profit margins … large market shares
E.	high returns to the stockholders … high levels of satisfaction for the workers

Ans:  A
Response:  Page 14
Difficulty:  Hard
Ref:  Managers in the New Workplace
AACSB: Operations Management
Bloom's Taxonomy: Synthesis

148.	The overall quality of human experiences in the workplace is known as __________.
A.	human resource management
B.	working conditions
C.	quality of work life
D.	total quality management
E.	continuous learning

Ans:  C
Response:  Page 14
Difficulty:  Moderate
Ref:  Managers in the New Workplace
AACSB: Individual Dynamics
Bloom's Taxonomy: Comprehension

149.	When the CEO of a large retail store chain decided to sell off or close some of the locations that were not profitable, he was performing the management function referred to as_________
A.	Delegating.
B.	Planning.
C.	Organizing.
D.	Leading.
E.	Controlling.

Ans:  B
Response:  Page 16
Difficulty:  Hard
Ref:  The Management Process
AACSB: Leadership Principles
Bloom's Taxonomy: Application

150.	The four basic functions of management are __________.
A.	delegating, planning, organizing, and order giving.
B.	organizing, leading, controlling, and order giving.
C.	planning, organizing, leading, and controlling.
D.	delegating, leading, controlling, and decision making.
E.	planning, leading, controlling, and decision making.

Ans:  C
Response:  Page 16
Difficulty:  Easy
Ref:  The Management Process
AACSB: Leadership Principles
Bloom's Taxonomy: Knowledge

151.	Setting performance objectives and determining the action steps for accomplishing them describes the management function of __________.
A.	planning
B.	organizing
C.	leading
D.	controlling
E.	decision making

Ans:  A
Response:  Page 16
Difficulty:  Easy
Ref:  The Management Process
AACSB: Leadership Principles
Bloom's Taxonomy: Knowledge

152.	Jennifer assigns George a project to be completed by the end of the month and then holds periodic meetings with him to review his progress. Jennifer is performing which management function?
A.	Delegating
B.	Planning
C.	Organizing
D.	Leading
E.	Controlling

Ans:  E
Response:  Page 18
Difficulty:  Moderate
Ref:  The Management Process
AACSB: Leadership Principles
Bloom's Taxonomy: Application

153.	Assigning tasks, allocating resources, and coordinating activities of individuals and groups to accomplish plans describes the management function of __________.
A.	delegating
B.	planning
C.	organizing
D.	leading
E.	controlling

Ans:  C
Response:  Page 17
Difficulty:  Moderate
Ref:  The Management Process
AACSB: Leadership Principles
Bloom's Taxonomy: Knowledge

154.	Inspiring and motivating employees to work hard and supporting their efforts to fulfill plans and accomplish objectives describe the management function of:
A.	Planning
B.	Organizing
C.	Motivating
D.	Leading
E.	Controlling

Ans:  D
Response:  Page 18
Difficulty:  Moderate
Ref:  The Management Process
AACSB: Leadership Principles
Bloom's Taxonomy: Application

155.	The owner of OFC, a small, family-owned business that manufactures and markets organic fruit spreads, has hired eight teenagers to help during the summer season.  The teens were divided into two groups.  One group led by Rudy prepares the fruit for cooking.  The second group led by Amy packs the filled and cooled jars in boxes.  When the owner meets with Rudy to find out why his group is not preparing the fruit as quickly as was expected, she is engaged in which management function?
A.	Planning
B.	Organizing
C.	Leading
D.	Motivating
E.	Reprimanding

Ans:  C
Response:  Page 18
Difficulty:  Moderate
Ref:  The Management Process
AACSB: Leadership Principles
Bloom's Taxonomy: Application

156.	OFC is a small, family-owned business that manufactures and markets fruit spreads.  Every day at break time, the owner of the company randomly selects a jar from inventory to serve to employees.  Each employee samples the spread and evaluates its quality.  This is an example of ___________.
A.	planning
B.	organizing
C.	leading
D.	controlling
E.	delegating

Ans:  D
Response:  Page 18
Difficulty:  Hard
Ref:  The Management Process
AACSB: Leadership Principles
Bloom's Taxonomy: Application

157.	Henry Mintzberg identified a set of roles that managers perform. These roles are grouped into which of the following three categories?
A.	Interpersonal, strategic, and decisional.
B.	Strategic, informational, and authoritarian.
C.	Interpersonal, informational, and decisional.
D.	Supervisory, authoritarian, and decisional.
E.	Supervisory, informational, and strategic.

Ans:  C
Response:  Page 19
Difficulty:  Moderate
Ref:  The Management Process
AACSB: Individual Dynamics
Bloom's Taxonomy: Knowledge

158.	According to Henry Mintzberg, managerial roles that involve interactions with people inside and outside the organization are called __________.
A.	informational roles
B.	interpersonal roles
C.	decisional roles
D.	technical roles
E.	human roles

Ans:  B
Response:  Page 19
Difficulty:  Moderate
Ref:  The Management Process
AACSB: Individual Dynamics
Bloom's Taxonomy: Comprehension

159.	According to John Kotter, two activities are fundamental to a manager’s success. These two activities are:
A.	Negotiating and directing. 
B.	Motivating and controlling.
C.	Planning and controlling.
D.	Agenda setting and networking.
E.	Communicating and leading.

Ans:  D
Response:  Page 20
Difficulty:  Moderate
Ref:  The Management Process
AACSB: Individual Dynamics
Bloom's Taxonomy: Knowledge

160.	When managers develop action priorities for their jobs that include goals and plans spanning long and short time frames, they are performing the important activity of __________.
A.	agenda setting
B.	leading
C.	motivating
D.	controlling
E.	information processing

Ans:  A
Response:  Page 20
Difficulty:  Moderate
Ref:  The Management Process
AACSB: Individual Dynamics
Bloom's Taxonomy: Application

161. 	Based on continuing research of the nature of managerial work, the following have been documented:
A.	Managers work long hours
B.	Managers work at fragmented and varied tasks
C.	Managers work with many communication media
D.	Managers accomplish much of their work through interpersonal relationships
E.	All of the above

Ans:  E
Response:  Page 20
Difficulty:  Moderate
Ref:   The Management Process
AACSB: Individual Dynamics
Bloom's Taxonomy: Analysis

162.	__________ is the process of continuously learning from all of our daily experiences and opportunities.
A.	A managerial competence
B.	Continuous improvement
C.	Lifelong learning
D.	Experienced-based skill development
E.	Knowledge acquisition

Ans:  C
Response:  Page 21
Difficulty:  Easy
Ref:  Learning How to Manage
AACSB: Individual Dynamics
Bloom's Taxonomy: Knowledge

163.	The ability to translate knowledge into action that results in desired performance is called __________.
A.	action-orientation
B.	decision-making
C.	performance effectiveness
D.	performance efficiency
E.	a skill

Ans:  E
Response:  Page 21
Difficulty:  Easy
Ref:  Learning How to Manage
AACSB: Individual Dynamics
Bloom's Taxonomy: Knowledge

164.	According to Robert Katz, the essential skills of management can be grouped into three categories. These categories are:
A.	Communicative, procedural, and strategic.
B.	Communicative, technical, and human.
C.	Human, supervisory, and conceptual.
D.	Technical, human, and conceptual.
E.	Procedural, supervisory, and strategic.

Ans:  D
Response:  Page 21
Difficulty:  Easy
Ref:  Learning How to Manage
AACSB: Individual Dynamics
Bloom's Taxonomy: Knowledge

165.	According to Robert Katz, the managerial skills LEAST important to a top manager are:
A.	Technical skills.
B.	Organizational skills.
C.	Administrative skills.
D.	Conceptual skills.
E.	Supervisory skills.

Ans:  A
Response:  Page 21
Difficulty:  Moderate
Ref:  Learning How to Manage
AACSB: Individual Dynamics
Bloom's Taxonomy: Analysis

166.	Brenda is calculating the inventory turnover statistics for her department.  She is drawing mainly on her _____ skills.
A.	supervisory
B.	conceptual
C.	creative
D.	technical
E.	strategic

Ans:  D
Response:  Page 21
Difficulty:  Easy
Ref:  Learning How to Manage
AACSB: Individual Dynamics
Bloom's Taxonomy: Application

167.	Devin, the manager of a carpet manufacturer has a reputation for being open and supportive with his employees.  Employees feel free to talk to him about any problems they have.  Devin is demonstrating:
A.	A technical skill.
B.	A human skill.
C.	A communicative skill.
D.	An administrative skill.
E.	A conceptual skill.

Ans:  B
Response:  Page 21
Difficulty:  Moderate
Ref:  Learning How to Manage
AACSB: Individual Dynamics
Bloom's Taxonomy: Application

168.	At the _____ level, technical skills are particularly important.
A.	top management
B.	administrative
C.	middle 
D.	lower-level management
E.	board of directors

Ans:  D
Response:  Page 21
Difficulty:  Easy
Ref:  Learning How to Manage
AACSB: Individual Dynamics
Bloom's Taxonomy: Knowledge

169.	An important component of __________ is the ability to manage ourselves and our relationships effectively, which is also known as __________
A.	human skills  emotional intelligence.
B.	human skills  self-management.
C.	informational roles  self-management.
D.	emotional intelligence  interpersonal roles.
E.	emotional intelligence  interactional skills.

Ans:  A
Response:  Page 22
Difficulty:  Moderate
Ref:  Learning How to Manage
AACSB: Individual Dynamics
Bloom's Taxonomy: Comprehension

170.	According to Robert Katz, the degree of importance associated with __________ skills remains relatively consistent across all levels of management.
A.	technical
B.	human
C.	diagnostic
D.	conceptual
E.	Analytical

Ans:  B
Response:  Page 22
Difficulty:  Moderate
Ref:  Learning How to Manage
AACSB: Individual Dynamics
Bloom's Taxonomy: Comprehension

171.	__________ skills include the ability to break down problems into smaller parts, to see the relations among the parts, and to recognize the implications of any one problem for others.
A.	Strategic
B.	Administrative
C.	Conceptual
D.	Supervisory
E.	Holistic

Ans:  C
Response:  Page 22
Difficulty:  Easy
Ref:  Learning How to Manage
AACSB: Individual Dynamics
Bloom's Taxonomy: Comprehension

172.	A management team that is thinking critically and analytically in developing an organizational strategy for dealing with a highly competitive global environment is using __________ skills.
A.	technical
B.	strategic
C.	conceptual
D.	learning
E.	human

Ans:  C
Response:  Page 22
Difficulty:  Easy
Ref:  Learning How to Manage
AACSB: Group Dynamics
Bloom's Taxonomy: Comprehension

173.	Which statement concerning the relative importance of technical, human, and conceptual skills at different management levels is TRUE?
A.	Their relative importance tends to be about the same at each managerial level.
B.	Technical skills are of greatest importance for middle managers.
C.	Conceptual skills are most important for top managers.
D.	Human skills are of greatest importance for lower-level managers.
E.	Technical skills are not needed at all by top managers.

Ans:  C
Response:  Page 21
Difficulty:  Moderate
Ref:  Learning How to Manage
AACSB: Individual Dynamics
Bloom's Taxonomy: Analysis

174.	Managerial competencies are implied in which of the following managerial elements?
A.	The management processes of planning, organizing, leading, and controlling.
B.	The information, interpersonal, and decision-making demands of managerial roles.
C.	The managerial activities of agenda setting and networking.
D.	All of the above reflect managerial competencies.
E.	None of the above reflects managerial competencies.

Ans:  D
Response:  Page 16-20
Difficulty:  Moderate
Ref:  Learning How to Manage
AACSB: Individual Dynamics
Bloom's Taxonomy: Analysis

Essay Questions

175.	Explain why people, an organization’s employees, are considered an invaluable asset.

Ans:	People and their talents —what they know, what they learn, and what they do with it—are the ultimate foundations of organizational performance. They represent what managers call intellectual capital, the collective brainpower or shared knowledge of a workforce that can be used to create value. Indeed, the ultimate elegance of any organization is its ability to combine the talents of many people, sometimes thousands of them, to achieve unique and significant results.
Response:  Page 4-5
Difficulty:  Easy
Ref:  Working Today
AACSB: Individual Dynamics
Bloom's Taxonomy: Analysis

176.	Describe the various challenges managers must face in the 21st century workplace. To what extent are you, as a future manager, prepared to meet each of these challenges? Explain your answer.

Ans:	The challenges that managers must face in the 21st century work environment include the following:
•	Intellectual capital  intellectual capital and knowledge workers increasingly drive organizations; since knowledge constantly becomes obsolete, everyone is under pressure to learn and continually apply new knowledge.
•	Globalization  economic competitiveness is a challenge of worldwide scope.
•	Technology  the availability and ease of transferring information is affecting organizational work environments and the very nature of business itself.
•	Diversity  organizations and their members are being challenged to deal positively with differences among people; meeting this challenge creates strategic opportunity.
•	Ethics  modern society expects managers and leaders in all organizations to conduct their affairs according to high moral standards. 
•	Careers  careers will be different and everyone must be concerned with developing their skill portfolios to remain valuable resources to organizations 
Each student should assess his/her own level of competency with respect to dealing with these challenges, as well as why he/she is/isn’t prepared to meet these challenges.
Response:  Page 5-9
Difficulty:  Moderate
Ref:  Working Today
AACSB: Individual Dynamics
Bloom's Taxonomy: Synthesis

177.	What is an organization? What is a manager? Why do organizations need managers?

Ans:	An organization is a collection of people working together to achieve a common purpose. A manager is a person in an organization who supports and is responsible for the work performance of one or more other persons. Every manager’s job includes the responsibility of helping other people to achieve high performance. Without this help, the efforts of the organization’s members probably would not be coordinated sufficiently to achieve the organization’s common purpose.
Response:  Page 10-12
Difficulty:  Hard
Ref:  Organizations in the New Workplace
AACSB: Operations Management
Bloom's Taxonomy: Synthesis

178.	Define the three levels of management and explain the major responsibilities of managers at each level.

Ans:	The three levels of management are top managers, middle managers, and team leaders or supervisors. Top managers ensure that major performance objectives are established and accomplished in accordance with the organization’s purpose. Top managers are responsible for the performance of an organization as a whole or for one of its larger parts. Middle managers are in charge of relatively large departments or divisions consisting of several smaller work units. Middle managers report to top managers and coordinate with peers to develop and implement action plans to accomplish organizational objectives. A team leader or supervisor is someone in charge of a smaller work unit composed of non-managerial workers. Team leaders or supervisors ensure that their work teams or units meet performance objectives that are consistent with the plans of middle and top management.
Response:  Page 13
Difficulty:  Easy
Ref:  Managers in the New Workplace
AACSB: Operations Management
Bloom's Taxonomy: Analysis

179.	Define each of the four functions of management and Mintzberg’s ten managerial roles. Describe how Mintzberg’s managerial roles might be used in performing the four functions of management.

Ans:	The four functions of management are planning, organizing, leading, and controlling. Planning is the process of setting objectives and determining what actions should be taken to accomplish them. Organizing is the process of assigning tasks, allocating resources, and arranging and coordinating the activities of individuals and groups to implement plans. Leading is the process of arousing people’s enthusiasm to work hard and direct their efforts to fulfill plans and accomplish objectives. Controlling is the process of measuring work performance, comparing results to objectives, and taking corrective action as needed. 
Mintzberg’s managerial roles include the following: (a) interpersonal roles (figurehead, leader, and liaison) involve interactions with people inside and outside the work unit; (b) informational roles (monitor, disseminator, and spokesperson) involve giving, receiving, and analyzing information; and (c) decisional roles (entrepreneur, disturbance handler, resource allocator, and negotiator) involve using information to make decisions, solve problems, or address opportunities.
While all ten managerial roles might be used at one time or another in performing each of the four functions of management, many of them are more likely to be used in carrying out certain managerial functions. The entrepreneurial role, for instance, is closely linked to the managerial function of planning. In this role, direction is being set for the organization. The liaison, disseminator, and resource allocator roles are closely associated with organizing. The figurehead, leader, and spokesperson roles are closely aligned with leading. The monitor role is related primarily to controlling.
Response:  Page 16-19
Difficulty:  Moderate
Ref:  The Management Process
AACSB: Leadership Principles
Bloom's Taxonomy: Analysis