Exam

Name___________________________________

TRUE/FALSE.  Write 'T' if the statement is true and 'F' if the statement is false. 

1) 

Cost accounting is guided by generally accepted accounting principles. 

1) 

_______ 

2) 

Managerial accounting and financial accounting both measure and report financial and non-financial information related to the cost of acquiring or utilizing resources. 

2) 

_______ 

3) 

Cost accounting provides information only for financial accounting. 

3) 

_______ 

4) 

Financial accountants are required to follow the generally accepted accounting principles that are used for external financial reporting when preparing reports for internal users. 

4) 

_______ 

5) 

Managers typically receive reports on cost planning and controls that should be considered for external use only. 

5) 

_______ 

6) 

There are three (3) basic business strategies low cost, premium products, and customer satisfaction. 

6) 

_______ 

7) 

Companies with a strategy of low prices compete on their ability to offer unique new products or services that are priced higher than their competition. 

7) 

_______ 

8) 

Cost management only involves short-term decisions that attempt to increase value for customers and lower the costs of products or services.  

8) 

_______ 

9) 

The key to a company's success is always to be the low cost producer in a particular industry.  

9) 

_______ 

10) 

Companies generally follow one strategy providing a quality product or service at low prices. 

10) 

______ 

11) 

The Global Reporting Initiative (GRI) is a nonprofit organization established to develop guidelines so that reporting on economic, environmental and social performance by all organizations is as routine and comparable as financial reporting. 

11) 

______ 

12) 

Corporate social responsibility is now mandatory for all publicly traded companies in Canada. 

12) 

______ 

MULTIPLE CHOICE.  Choose the one alternative that best completes the statement or answers the question. 

13) 

In what way do managers benefit from the use of a management information system? 

13) 

______ 

A) 

The managers could combine or adjust data to answer the questions from particular internal and external users. 

B) 

Managers can store old documents in hard copy. 

C) 

The managers do not benefit, as the information requires technical expertise to retrieve. 

D) 

The managers would not be completely responsible for the information that is entered into the database system. 

E) 

Data can be entered at numerous input terminals within the organization. 

14) 

Financial accounting is concerned primarily with 

14) 

______ 

A) 

providing information for strategic and tactical decisions. 

B) 

cost planning and cost controls. 

C) 

providing analysis to facilitate long term decision making. 

D) 

external reporting to investors, government authorities, etc. 

E) 

profitability analysis. 

15) 

The text identifies six ways to classify the major differences between management and financial accounting. The "managers of the organization" is an example of which of the following classes of differences? 

15) 

______ 

A) 

purpose of information 

B) 

primary users 

C) 

focus and emphasis 

D) 

rules of measurement and reporting 

E) 

time span and type of reports 

16) 

The text identifies six ways to classify the major differences between Management and Financial Accounting. The statement "Varies from hourly to 15 to 20 years" is an example of which of the following classes of differences? 

16) 

______ 

A) 

purpose of information 

B) 

primary users 

C) 

focus and emphasis 

D) 

rules of measurement and reporting 

E) 

time span and type of reports 

17) 

The text identifies six ways to classify the major differences between Management and Financial Accounting. The statement "Past oriented (reports on 2011 performance prepared in 2012)" is an example of which of the following classes? 

17) 

______ 

A) 

purpose of information 

B) 

primary users 

C) 

focus and emphasis 

D) 

rules of measurement and reporting 

E) 

time span and type of reports 

18) 

The text identifies six ways to classify the major differences between Management and Financial Accounting. The statement "Communicate organization's financial position to external users" is an example of which of the following classes? 

18) 

______ 

A) 

purpose of information 

B) 

primary users 

C) 

focus and emphasis 

D) 

rules of measurement and reporting 

E) 

time span and type of reports 

19) 

Which of the following is something management accountants should do to satisfy their users? 

19) 

______ 

A) 

follow generally accepted accounting principles 

B) 

focus exclusively on internal users 

C) 

provide specialized information that given users can use 

D) 

consider only financial measures 

E) 

focus on planning more than control 

20) 

"Cost management" describes 

20) 

______ 

A) 

actions by managers to satisfy customers while maintaining current cost levels. 

B) 

the actions by managers to increase value for customers while continuously reducing and controlling costs. 

C) 

the identification of excessive costs in the production process. 

D) 

ensuring all costs remains constant. 

E) 

the satisfaction of customers' needs. 

21) 

Do you agree that prior management decisions affect cost management? 

21) 

______ 

A) 

Yes. Managers should always strive to lower the costs incurred last year, as their number 1 priority. 

B) 

No. Managers should ignore prior management decisions. 

C) 

Yes. Prior management decisions can affect any area of the business operations, and commit the organization to the subsequent or continued incurrence of costs in such areas as material handling, and plant construction, for example. 

D) 

Yes. Managers should always follow prior management decisions, for example, in the determination of the EOQ. 

E) 

Yes. The only prior management decisions that can affect cost management going forward, are concerned with employee wages. All other decisions can be changed. 

22) 

Management accounting  

22) 

______ 

A) 

is useful for external and internal users. 

B) 

helps managers make decisions. 

C) 

is the same as cost accounting. 

D) 

creates technical reports that require external audit for verification. 

E) 

helps creditors evaluate the company's performance. 

23) 

Enterprise Resource Planning software (ERP) 

23) 

______ 

A) 

is used only by plant managers to create "Exceptional Reports for Production." 

B) 

facilitates "Easy Reporting for Proposals." 

C) 

provides financial reports for each separate enterprise in a conglomerate. 

D) 

is free software downloaded over the Internet. 

E) 

integrates data and provide managers with reports that highlight the interdependence of different business activities. 

24) 

Management accounting  

24) 

______ 

A) 

provides information that is generally available only on a quarterly or annual basis.  

B) 

reports information that has occurred in the past that is verifiable and reliable. 

C) 

must follow generally accepted accounting principles. 

D) 

measures, analyzes, and reports financial and nonfinancial information to internal managers.  

E) 

provides information about the company as a whole. 

25) 

Financial accounting 

25) 

______ 

A) 

is primarily concerned with profitability analysis. 

B) 

must comply with IFRS/ASPE. 

C) 

reports include detailed information on the various operating segments of the business such as product lines or departments. 

D) 

focuses on the future and includes activities such as preparing next year's operating budget. 

E) 

is prepared for the use of department heads and other employees. 

26) 

An Enterprise Resource Planning System can best be described as  

26) 

______ 

A) 

a collection of programs that use a variety of unconnected databases. 

B) 

exception reporting system for plant managers. 

C) 

a database that is primarily used by a purchasing department to determine the correct amount of a particular supply item to purchase. 

D) 

a sophisticated means of linking two or more companies to facilitate their planning processes. 

E) 

a single database that collects data and feeds it into applications that support each of the company's business activities, such as purchases, production, distribution, and sales. 

27) 

The approaches and activities of managers in short-run and long-run planning and control decisions that increase value for customers and lower costs of products and services are known as  

27) 

______ 

A) 

enterprise resource planning.  

B) 

management information system. 

C) 

value chain management.  

D) 

customer value management.  

E) 

cost management.  

28) 

Strategy specifies  

28) 

______ 

A) 

that a company's financial procedures are in compliance with IFRS/ASPE. 

B) 

incremental changes for improved performance. 

C) 

the demand created for products and services. 

D) 

how an organization matches its own capabilities with the opportunities in the marketplace. 

E) 

standard procedures to ensure quality products. 

29) 

In designing strategy, a company must match the opportunities and threats in the marketplace with 

29) 

______ 

A) 

those of the CFO (Chief Financial Officer). 

B) 

capabilities of current suppliers.  

C) 

its resources and capabilities. 

D) 

its competitors. 

E) 

branding opportunities. 

30) 

Which of the following statements refers to management accounting information?  

30) 

______ 

A) 

It primarily measures and records business transactions.  

B) 

The reports are generally delayed and historical.  

C) 

The audience tends to be stockholders, creditors, and tax authorities.  

D) 

There are no regulations governing the reports.  

E) 

The reports are audited so can be used in confidence by potential investors. 

31) 

The people who rely most exclusively on the information in a company's audited financial statements are 

31) 

______ 

A) 

the accounting staff. 

B) 

shareholders. 

C) 

operating managers. 

D) 

senior management. 

E) 

auditors. 

32) 

Management accounting ________.   

32) 

______ 

A) 

focuses on estimating future revenues, costs, and other measures to forecast activities and their results  

B) 

provides information that is generally available only on a quarterly or annual basis  

C) 

provides information about the company as a whole 

D) 

reports information from the past that is verifiable and reliable  

ESSAY.  Write your answer in the space provided or on a separate sheet of paper. 

33) 

Describe management accounting and financial accounting.  

34) 

Generally, companies follow one of two broad strategies offering a quality product at a low price, or offering a unique product or service priced higher than the competition. Assume you are opening a small food outlet across the street from your campus. How might that business be operated under each of the two broad strategies? Consider the following specific operational areas

a.	target customers
b.	products offered
c.	product pricing
d.	location choice
e.	advertising content
f.	advertising media 

35) 

Generally, companies follow one of two broad strategies offering a quality product at a low price, or offering a unique product or service priced higher than the competition. Is it possible to follow a strategy that is "in the middle"?  

36) 

What competitive advantage could a company obtain from a successful cost management program?  

TRUE/FALSE.  Write 'T' if the statement is true and 'F' if the statement is false. 

37) 

In the value chain, research and development generates and experiments with new ideas related to new products. 

37) 

______ 

38) 

The value chain includes the following functions research and development; design of products, services, or processes; production; marketing; distribution; customer service; and management satisfaction. 

38) 

______ 

39) 

In the value chain, research and development is the detailed planning and engineering of products, services, or processes. 

39) 

______ 

40) 

Value chain and supply chain are two terms describing the same set of business functions. 

40) 

______ 

41) 

Sub-contracting a business function can be part of supply chain management. 

41) 

______ 

42) 

Success factors are methods for improving quality. 

42) 

______ 

43) 

 TQM Key Success Factors such as quality, time, and the provision of innovative products and services must be executed well to achieve corporate performance. 

43) 

______ 

44) 

The supply chain refers to the sequence of business functions in which customer usefulness is added to products or services.  

44) 

______ 

45) 

For best results, cost management emphasizes independently coordinating supply chain activities within a company and not interfering with other companies.  

45) 

______ 

46) 

Key success factors are geared to improving customer satisfaction.  

46) 

______ 

47) 

Key success factors include time management. 

47) 

______ 

MULTIPLE CHOICE.  Choose the one alternative that best completes the statement or answers the question. 

48) 

What aspect of business analysis focuses on the sequence of business functions? 

48) 

______ 

A) 

product design 

B) 

research and development 

C) 

customer service 

D) 

value chain 

E) 

quality 

49) 

Which of the following is TRUE concerning the value chain of business functions? 

49) 

______ 

A) 

The value chain refers to the value added to the customer from marketing. 

B) 

Senior managers from individual parts of the value chain have a responsibility in deciding how resources are to be obtained and used, and how rewards are to be given. 

C) 

Managers should always proceed sequentially through the value chain, since distribution, for example, cannot occur before production is completed. 

D) 

An organization can only realize gains from having individual parts of the value chain work sequentially. 

E) 

Senior managers from individual parts of the value chain do not have a responsibility in deciding on the organization's overall strategy. 

50) 

When a company works with its supplier to reduce material-handling costs, this is an example of 

50) 

______ 

A) 

a strategic marketing focus. 

B) 

total value chain or supply chain analysis. 

C) 

the customer-driven approach. 

D) 

a conflict of interest. 

E) 

a key success factor. 

51) 

Determining the number of components to put into a computer monitor is an example of which of the following value chain functions? 

51) 

______ 

A) 

research and development 

B) 

marketing 

C) 

distribution 

D) 

production 

E) 

design of products, services, and processes 

52) 

Developing a new web site to display and demonstrate the company's products would be part of which value chain function? 

52) 

______ 

A) 

design of products, services, and processes 

B) 

research and development 

C) 

marketing 

D) 

distribution 

E) 

production 

53) 

To be successful a company should be 

53) 

______ 

A) 

employee driven. 

B) 

customer driven. 

C) 

executive driven. 

D) 

"driven" by the board of directors. 

E) 

management driven. 

54) 

There are many aspects of a company that managers should focus on. Which of the following sets most completely describes key success factors for managers in terms of delivering performance to customers? 

54) 

______ 

A) 

cost and efficiency, shareholder value, quality, innovation 

B) 

cost and efficiency, time, quality, innovation 

C) 

cost and efficiency, management by exception, quality, innovation 

D) 

cost and efficiency, budgeting, quality, innovation 

E) 

cost and efficiency, quality, innovation 

55) 

R&D, production, and customer service are business functions that are all included as part of 

55) 

______ 

A) 

benchmarking. 

B) 

the company strategy. 

C) 

the value chain. 

D) 

the supply chain. 

E) 

marketing. 

56) 

The value chain is the sequence of business functions in which 

56) 

______ 

A) 

rational experimentation is performed to enhance product compatibility. 

B) 

products and services are evaluated with respect to their value to the supply chain. 

C) 

usefulness is added to the products or services of an organization. 

D) 

value is deducted from the products or services of an organization. 

E) 

value is proportionately added to the products or services of an organization. 

57) 

Whose perceptions of the company's products or services are the most important to the manager? 

57) 

______ 

A) 

president's perception 

B) 

competitors' perception 

C) 

board of directors' perception 

D) 

stockholders' perception 

E) 

customers' perception 

58) 

Place the five business functions in the order they appear along the value chain
A = Customer service
B = Design
C = Distribution
D = Production 
E = Research and Development
F = Marketing 

58) 

______ 

A) 

A, C, D, B, F, E 

B) 

E, B, A, D, F, C  

C) 

A, E, B, D, C, F 

D) 

E, B, D, F, C, A  

E) 

B, E, D, F, C, A 

59) 

________ is the generation of, and experimentation with, ideas related to new products, services, or processes.  

59) 

______ 

A) 

Research and development  

B) 

Design of products, services, or processes  

C) 

Quality control 

D) 

Marketing  

E) 

Production  

60) 

The value chain  

60) 

______ 

A) 

is a strategy that can be focused on providing consumer goods at the lowest possible cost. 

B) 

for all companies starts with research and development. 

C) 

describes the flow of goods, services, and information from their initial sources to the delivery to consumers regardless if those activities occur in one or more organizations. 

D) 

is the sequence of business functions in which customer usefulness is added to products or services. 

E) 

is a strategy that integrates people and technology in all business functions to enhance relationships with customers, partners, and distributors. 

61) 

________ describe(s) the flow of goods, services, and information from the purchase of materials to the delivery of products to consumers, regardless of whether those activities occur in the same organization or with other organizations.  

61) 

______ 

A) 

Customer focus  

B) 

Value chain 

C) 

Key success factors  

D) 

Supply chain  

E) 

Continuous improvement  

62) 

________ is a philosophy in which management improves operations throughout the value chain to deliver products and services that exceed customer expectations. 

62) 

______ 

A) 

Customer focus 

B) 

Cost-benefit approach 

C) 

Management by objectives 

D) 

Total quality management 

E) 

Customer relationship management 

63) 

________ refers to a strategy that integrates people and technology across all business functions and enhances relationships with customers, suppliers, and other stakeholders. 

63) 

______ 

A) 

Customer relationship management 

B) 

Customer enhancement strategy 

C) 

Total quality management 

D) 

Supply chain management 

E) 

Strategic management 

64) 

________ is an operational activity that is essential to corporate performance.  

64) 

______ 

A) 

A key success factor  

B) 

Customer focus  

C) 

Supply chain  

D) 

Value chain 

E) 

Continuous improvement  

65) 

The amount of money that a company spends on research and development (R&D) relates most closely to which of the following key success factors? 

65) 

______ 

A) 

innovation 

B) 

cost and efficiency 

C) 

customer service 

D) 

time 

E) 

quality 

66) 

Which of the following statements about a company's supply chain is TRUE?  

66) 

______ 

A) 

A company's supply chain is always internal to the firm.  

B) 

A company's supply chain is always external to the firm.  

C) 

Management accountants provide information to enhance a company's supply chain.  

D) 

A company's supply chain is the same thing as a company's value chain.  

ESSAY.  Write your answer in the space provided or on a separate sheet of paper. 

67) 

List and briefly describe each function in the value chain. Provide an example for each of the value chain functions identified. 

68) 

Customers are demanding that companies use the value chain and supply chain to deliver ever-improving levels of performance regarding key success factors. Briefly describe each of the following key success factors cost and efficiency; quality; time; innovation. For each key success factor give an example an activity that relates to that factor; and, the effect of that activity on the value chain. 

69) 

Describe the value chain and how it can help organizations become more effective. 

70) 

Cyclone Car Company tries to assign appropriate responsibilities to all of its managers. Production managers receive reports which accumulate information of the shop operations for each plant. Plant operations are further aggregated in the report received by the vice president of manufacturing. These reports show the budgeted and actual operating results for the current month and year-to-date. These, along with inventory status reports, provide the major source of production information for the next planning period. Managers evaluate the variances between actual and budgeted amounts and determine whether operations are in or out of control. If variances are large, appropriate action is taken, i.e., the plans are changed.

The company's profits have been decreasing, and management has requested similar aggregate sales data from marketing. It is felt that this added information will suffice for its decision-making needs.

Required
Do you agree? Why? Do you foresee any needs that will not be met by this information? If so, what additional information do you suggest that management be provided by the management accounting system? 

MATCHING.  Choose the item in column 2 that best matches each item in column 1. 

Classify each cost item into one of the business functions of the value chain listed.

71) 

cost of samples mailed to promote sales of a new product 

A) 

production 

71) 

______ 

B) 

distribution 

72) 

labour cost of workers in the manufacturing plant 

72) 

______ 

C) 

marketing 

73) 

bonus paid to a person with a 90% satisfaction rating in handling customers with complaints 

D) 

customer service 

73) 

______ 

74) 

transportation costs for shipping products to retail outlets  

74) 

______ 

Hardcover Company incurs the following costs when it manufactures books. Match each one of them to one of the value chain functions listed.

75) 

cost of customer order forms 

A) 

production 

75) 

______ 

76) 

cost of paper used in manufacture of books 

B) 

marketing 

76) 

______ 

C) 

distribution 

77) 

cost of paper used in packing cartons to ship books 

77) 

______ 

78) 

cost of paper used in display at national trade show 

78) 

______ 

79) 

amortization of delivery trucks 

A) 

research and development 

79) 

______ 

80) 

amortization of the wood used in the manufacturing plant 

B) 

distribution 

80) 

______ 

C) 

production 

81) 

salary of the scientists attempting to find another source of printing ink 

81) 

______ 

Johnson Advertising Agency incurs the following costs in its service activities. Match each one of them to one of the value chain functions listed.

82) 

amortization of the artist design desk 

A) 

customer service 

82) 

______ 

83) 

cost of computer time used to create designs for customers 

B) 

production 

83) 

______ 

C) 

marketing 

84) 

cost of updating an ad for a customer 

84) 

______ 

D) 

design of products, services, and processes 

85) 

cost of computer time used by a salesperson 

85) 

______ 

86) 

cost of reworking an unsuccessful ad after client complains that ad targeted wrong customers 

86) 

______ 

87) 

cost of materials used in the layout of a customer's magazine ad 

87) 

______ 

TRUE/FALSE.  Write 'T' if the statement is true and 'F' if the statement is false. 

88) 

Planning is choosing goals, predicting results under various alternative ways of achieving those goals, and then deciding how to attain the desired goals. 

88) 

______ 

89) 

A bonus paid to high performing sales persons is an example of an intrinsic reward. 

89) 

______ 

90) 

Planning includes the performance evaluation of personnel and operations. 

90) 

______ 

91) 

Management should evaluate the difference between planned and budgeted amounts. 

91) 

______ 

92) 

The problem identification function is the accumulation of data and reporting reliable results to all levels of management. 

92) 

______ 

93) 

Learning arises from comparing actual performance to expected performance. 

93) 

______ 

94) 

The process of preparing a budget enhances coordination and communication throughout the company. 

94) 

______ 

95) 

A budget may be used as a planning tool, but not as a control tool.  

95) 

______ 

96) 

Coordinating includes deciding what feedback to provide to help with future decision making.  

96) 

______ 

97) 

Performance measures must be based on financial information to be verifiable. 

97) 

______ 

MULTIPLE CHOICE.  Choose the one alternative that best completes the statement or answers the question. 

98) 

A budget is defined as 

98) 

______ 

A) 

the qualitative expression of a plan. 

B) 

the quantitative expression of a plan of action by management. 

C) 

the quantitative expression of a plan and an aid in controlling income. 

D) 

an aid in coordinating and implementing a plan. 

E) 

an aid in controlling income. 

99) 

Understanding the reasons for any difference between actual results and budgeted amounts is an important aspect of 

99) 

______ 

A) 

kaizen management. 

B) 

forecasting for the next accounting period. 

C) 

management by perception. 

D) 

extended value-chain analysis. 

E) 

control. 

100) 

Which of the following is a major benefit of utilizing a budgeting system? 

100) 

_____ 

A) 

It saves costs by utilizing historical data to make projections. 

B) 

Once a successful budget is developed, it can be re-used year after year. 

C) 

It is easier for managers than traditional decision-making models. 

D) 

It always results in more profitable decisions. 

E) 

It facilitates coordination and communication. 

101) 

Once an action plan is implemented, it should 

101) 

_____ 

A) 

requires top management permission to change. 

B) 

ensure that managers follow the pre-existing plan. 

C) 

allow the originating manager(s) to keep lower-level managers from making changes. 

D) 

be flexible. 

E) 

should be followed rigidly. 

102) 

A well conceived plan allows managers to have the ability to 

102) 

_____ 

A) 

take advantage of unforeseen opportunities. 

B) 

stay the course regardless of the outcome. 

C) 

stay with the pre-existing plan when things start to change for the better. 

D) 

underestimate the costs so that actual operating results will be favourable when comparisons are made. 

E) 

leave the system and let the plan continue on its own. 

103) 

The budgetary control function may include evaluating the difference 

103) 

_____ 

A) 

allowed in the current production costs. 

B) 

between budgeted amounts and actual results. 

C) 

between the original budget and the final adjusted budget. 

D) 

between current operating costs and last year's operating costs. 

E) 

between the historical cost and the current cost. 

104) 

Which of the following is NOT a use of feedback, from a manager's perspective? 

104) 

_____ 

A) 

to change the reward system 

B) 

to improve past performances 

C) 

to search for alternative ways of reaching goals 

D) 

to predict future events 

E) 

to change goals 

105) 

Which of the following is an example of an intrinsic reward? 

105) 

_____ 

A) 

being acknowledged for a job well done 

B) 

participation in a stock option plan 

C) 

receiving an all expenses paid vacation as a bonus 

D) 

receiving a salary increase to keep up with inflation 

E) 

receiving a cash performance bonus 

106) 

Place the five steps in the decision-making process in the correct order
A = Obtain information
B = Decide on and implement one of the alternatives
C = Identify the problem and uncertainties
D = Implement the decision, evaluate performance, and learn
E = Make predictions about the future 

106) 

_____ 

A) 

D, B, E, A, C 

B) 

E, D, A, B, C 

C) 

A, E, B, D, C 

D) 

A, C, B, D, E 

E) 

C, A, E, B, D 

107) 

Collecting information to follow through on how actual performance compares to planned or budgeted performance is referred to as 

107) 

_____ 

A) 

an accounting system. 

B) 

scorekeeping. 

C) 

attention directing. 

D) 

problem solving. 

E) 

management accounting. 

108) 

Which of the following elements is contained within the Implement the Decision, Evaluate Performance, and Learn category in the Five-Step Decision-Making Process? 

108) 

_____ 

A) 

Make predictions about the future. 

B) 

Make decisions by choosing among alternatives. 

C) 

Obtain information. 

D) 

Provide feedback. 

E) 

Identify the problem and uncertainties. 

109) 

________ includes reporting and interpreting information that helps managers to focus on operating problems, imperfections, inefficiencies, and opportunities. 

109) 

_____ 

A) 

Planning 

B) 

Budgeting 

C) 

Control 

D) 

Problem-solving 

E) 

Scorekeeping 

110) 

Measuring and evaluating performance, and providing feedback are aspects of 

110) 

_____ 

A) 

control. 

B) 

problem identification. 

C) 

scorekeeping. 

D) 

record keeping. 

E) 

information gathering. 

111) 

Preparation of a monthly report comparing the actual phone bill with the expected phone costs would be classified as 

111) 

_____ 

A) 

information gathering. 

B) 

planning. 

C) 

control. 

D) 

problem identification. 

E) 

learning. 

112) 

A report showing the actual financial results for a period compared to the budgeted financial results for that same period would most likely be called a 

112) 

_____ 

A) 

management forecast. 

B) 

strategic plan.  

C) 

comparative income statement. 

D) 

performance report.  

E) 

revised plan.  

113) 

Control measures should  

113) 

_____ 

A) 

be flexible to allow for employees who are slackers.  

B) 

be set and not changed until the next budget cycle.  

C) 

be kept confidential from employees so that competitors don't have an opportunity to gain a competitive advantage. 

D) 

be linked by feedback to planning.  

E) 

provide continuous feedback.  

114) 

Which of the following is an example of an extrinsic reward? 

114) 

_____ 

A) 

thank you letter from someone outside the company 

B) 

stock option plan 

C) 

receiving employee of the month honours 

D) 

the feeling of satisfaction from a job well done 

E) 

an employee being thanked publicly by the company's president 

115) 

Management accountants serve as key business partners in the planning process because they understand the key ________ factors that create ________.  

115) 

_____ 

A) 

financial; value 

B) 

success; value   

C) 

accounting; profits 

D) 

success; income 

ESSAY.  Write your answer in the space provided or on a separate sheet of paper. 

116) 

For each type of report listed below, identify one planning decision and one control decision for which the information would be helpful.

Item
a.	annual financial statements for the past three years
b.	report detailing sales by department by each hour of the day for the past week
c.	special study regarding increased road traffic due to the construction of a new shopping mall at a nearby intersection 

117) 

List the Five-Step Decision-Making Process in order. 

118) 

Explain how a budget can help management implement strategy.  

119) 

Jayhawk Basketballs manufactures and distributes rebounding equipment. The company is having a problem coordinating its marketing and production efforts. Every time marketing has a special promotion in a certain part of the country, production either cannot deliver the products or distribution has them in the wrong part of the country. In addition, the company has had several production stoppages due to insufficient raw material stock at the manufacturing plant.

Required
In terms of the information system, what appears to be the main problems? What action can be taken to improve the situation? 

120) 

Briefly explain the planning and control activities in management accounting. How are these two activities linked to each other?  

121) 

Complete a performance report for the month of May, 2015, for the Daily Bulletin, a regional newspaper. Use four columns 1) Actual Result; 2) Budgeted Amount; 3) Difference Actual Result minus Budgeted Amount; 4) Difference as a Percentage of Budgeted Amount; AND, three rows 1) advertising pages sold; 2) average rate per page; 3) advertising revenues. Use the following data

Advertising pages sold	910	
Budgeted advertising pages	900	
Advertising revenue	$4,368,000	
Budget advertising revenue	$4,410,000	

Does the report indicate any cause for managerial investigation?  

122) 

Complete a performance report for the month of February, 2016, for the Daily Mirror, a regional newspaper showing four columns 1) Actual Result; 2) Budgeted Amount; 3) Difference Actual Result minus Budgeted Amount; 4) Difference as a Percentage of Budgeted Amount; AND, three rows 1) advertising pages sold; 2) average rate per page; 3) advertising revenues. Use the following data

Actual pages sold	550	
Budgeted advertising pages	500	
Actual Advertising revenue	$3,850,000	
Budgeted Advertising revenue	$4,000,000	

Does the report indicate any cause for managerial investigation?  

MATCHING.  Choose the item in column 2 that best matches each item in column 1. 

Match each independent statement with the appropriate use of feedback.

123) 

Quality control activities have been moved from the end of the assembly line to critical points along the assembly line. 

A) 

Changing reward systems. 

123) 

_____ 

B) 

Changing how decision alternatives are identified. 

124) 

Home office changes stock option plans. 

124) 

_____ 

125) 

C) 

Changing the range of information collected in order to make predictions. 

Jackson Company increases emphasis on cash flow rather than income, after prior liquidity problems lead to bankruptcy. 

125) 

_____ 

D) 

Changing managers. 

126) 

The Economic Order Quantity (EOQ) and reorder points of the inventory system are being converted to automatic processing on the computer to increase the information for forecasting inventory demand. 

E) 

Changing goals. 

126) 

_____ 

F) 

Changing how the company operates. 

127) 

MLB Company contracts with an outside janitorial service rather than continuing with its own cleaning crew. 

127) 

_____ 

128) 

AMB Company is adopting online meetings to identify which product lines to establish. 

128) 

_____ 

129) 

Local Computer Company incorporates average inflation forecasts for wages when predicting future labour costs. 

129) 

_____ 

130) 

Altec Company considers basing its marketing bonuses on the profitability of sales rather than on the dollar amount of sales. 

130) 

_____ 

For each of the independent activities give the aspect of the Five-Step Decision-Making Process that best describes what is being undertaken.

131) 

Preparing a report comparing actual and budgeted waste percentages from a chemical process in a herbicide plant. 

A) 

Identify the problem and uncertainties 

131) 

_____ 

B) 

Make predictions about the future 

132) 

Changing the selling price of a product. 

C) 

Obtain information 

132) 

_____ 

133) 

Explaining the variances in Department 23's labour report. 

D) 

Implement the decision, evaluate performance, and learn 

133) 

_____ 

134) 

Evaluating a new environmental law. 

E) 

Decide on and implement one of the alternatives 

134) 

_____ 

135) 

Estimate possible outcomes from outsourcing production to another country. 

135) 

_____ 

136) 

Conduct a consumer survey. 

136) 

_____ 

TRUE/FALSE.  Write 'T' if the statement is true and 'F' if the statement is false. 

137) 

The cost-benefit approach should be used to make resource allocation decisions. 

137) 

_____ 

138) 

Line management exists to provide advice and assistance to staff departments. 

138) 

_____ 

139) 

The senior factory officer is also called the CFO. 

139) 

_____ 

140) 

Line management is directly responsible for attaining the goals of the organization. 

140) 

_____ 

141) 

A cost concept used for external reporting purposes may be appropriate for internal, routine reporting to managers.  

141) 

_____ 

142) 

Controllership includes short- and long-term financing and investments, banking, cash management, foreign exchange, and derivatives management. 

142) 

_____ 

MULTIPLE CHOICE.  Choose the one alternative that best completes the statement or answers the question. 

143) 

The method recommended for a management accountant in dealing with a resource allocation decision is 

143) 

_____ 

A) 

management by exception. 

B) 

total value chain analysis. 

C) 

the variance analysis approach. 

D) 

analysis based on feedback. 

E) 

the cost-benefit approach. 

144) 

The primary criterion when faced with a resource allocation decision is 

144) 

_____ 

A) 

reduction in the amount of time required to perform a particular job. 

B) 

improving information flow. 

C) 

cost minimization. 

D) 

achievement of organizational goals. 

E) 

how well the alternative options help achieve organizational goals in relation to the costs incurred. 

145) 

Which of the following statements about the cost-benefit approach is TRUE?  

145) 

_____ 

A) 

Resources should be spent if the costs of a decision outweigh the benefits of the decision.  

B) 

The cost-benefit approach is more important than behavioural considerations. 

C) 

Resources should be spent if they are expected to better attain company goals in relation to the expected costs of these resources.  

D) 

In a cost-benefit analysis, both costs and benefits are easy to obtain.  

E) 

A cost-benefit approach would not be appropriate for a decision to install a budget system or not.  

146) 

An example of a staff management function would be 

146) 

_____ 

A) 

being responsible for attaining a set level of plant income. 

B) 

determining that new equipment is required. 

C) 

ensuring that environmental standards are met. 

D) 

preparing operating cost estimates for proposed new equipment. 

E) 

managing production. 

147) 

The person(s) directly responsible for the attainment of organizational objectives is/are 

147) 

_____ 

A) 

line management. 

B) 

the chief financial officer. 

C) 

the internal auditor. 

D) 

both staff and line management. 

E) 

staff management. 

148) 

As teamwork has become more prominent in the last few years, the traditional distinctions between staff and line management 

148) 

_____ 

A) 

has increased. 

B) 

has only been evident in the employee reward system. 

C) 

has become more important relative to promotions. 

D) 

has become less clear cut in the employee reward system. 

E) 

has diminished. 

149) 

The ________ is also called the chief financial officer. 

149) 

_____ 

A) 

internal auditor 

B) 

finance director 

C) 

treasurer 

D) 

controller 

E) 

chief executive 

150) 

Which of the following individuals focuses on reporting and interpreting relevant financial information used to manage the company? 

150) 

_____ 

A) 

accounting manager 

B) 

line management 

C) 

treasurer 

D) 

chief financial officer 

E) 

controller 

151) 

The person(s) responsible for providing advice and assistance to line managers is/are 

151) 

_____ 

A) 

the controller. 

B) 

the treasurer. 

C) 

the president. 

D) 

the chief financial officer. 

E) 

staff management. 

152) 

Staff management includes  

152) 

_____ 

A) 

purchasing managers. 

B) 

sales persons. 

C) 

human-resource managers.  

D) 

manufacturing managers.  

E) 

distribution managers.  

153) 

The ________ is primarily responsible for the quality of the information supplied in both internal and external reports.  

153) 

_____ 

A) 

controller  

B) 

CIO (Chief Information Officer)  

C) 

accountant 

D) 

treasurer  

E) 

COO (Chief Operating Officer)  

154) 

Controllership includes responsibility for 

154) 

_____ 

A) 

risk management 

B) 

treasury 

C) 

audit 

D) 

profitability reporting 

E) 

taxation 

155) 

In a cost-benefit approach, managers should spend resources if the ________.  

155) 

_____ 

A) 

marginal costs to the company equal the marginal benefits 

B) 

expected benefits to the company exceed the expected costs 

C) 

expected benefits to the company equal the expected costs 

D) 

marginal costs to the company exceed the marginal benefits 

ESSAY.  Write your answer in the space provided or on a separate sheet of paper. 

156) 

Discuss the cost-benefit approach guideline management accountants use to provide value in strategic decision making. 

157) 

Discuss the potential behavioural implications of performance evaluation.  

158) 

What areas of responsibility does a chief financial officer have in a typical organization? 

159) 

How does a controller help "control" a company?  

TRUE/FALSE.  Write 'T' if the statement is true and 'F' if the statement is false. 

160) 

An accountant, as a member of a professional organization, must follow only those ethical requirements as are prescribed by the organization they belong to, such as the Chartered Professional Accountants of Canada. 

160) 

_____ 

161) 

CPAs are required to follow the formal codes of ethical conduct provided by their professional association. 

161) 

_____ 

162) 

Management accountants have important ethical responsibilities that are related to competence, duty of care, objectivity, and professionalism.  

162) 

_____ 

163) 

If a managerial accountant were not keeping up with current developments in managerial accounting, that behaviour might violate the enabling competency guideline of CPA ethical behaviour.  

163) 

_____ 

164) 

Corporate social responsibility (CSR) is the legislated integration of social and environmental concerns into business decisions. 

164) 

_____ 

165) 

Sustainability accounting focuses on reporting nonfinancial information on activities that impact society, the environment, and the financial (or economic) aspects of an organization's performance to an organization's stakeholders. 

165) 

_____ 

166) 

The Global Reporting Initiative has developed and supports several frameworks, however, the most common form of sustainability accounting is the Balanced Scorecard. 

166) 

_____ 

MULTIPLE CHOICE.  Choose the one alternative that best completes the statement or answers the question. 

167) 

 Corporate social responsibility is  

167) 

_____ 

A) 

codified in international trade agreements. 

B) 

the same as code of ethics passed by the board of governors of a company. 

C) 

the mandatory integration by companies of social and environmental concerns into their business operation. 

D) 

legislated by government and enforced by the courts. 

E) 

the voluntary integration by companies of social and environmental concerns into their business operation. 

168) 

Which of the following would likely constitute a breach of ethics for a management accountant? 

168) 

_____ 

A) 

to consider disclosing confidential information in order to further your own career 

B) 

to report the unethical actions of another party, with the expectation that this will further your own career 

C) 

to be disruptive in a meeting 

D) 

to omit pertinent information from a report because it is personally unfavourable  

E) 

to consider disclosing confidential information (ie gained from a third party) in order to assist your employer/client 

169) 

Corporate governance  

169) 

_____ 

A) 

relates only to the regulations provided by the Canadian Securities Administrators. 

B) 

is legislated by the federal government. 

C) 

comprises activities undertaken to ensure legal compliance with laws. 

D) 

relates to the role of the corporate governor. 

E) 

is a voluntary system of compliance approved by each company's board of directors. 

170) 

An accountant that agrees with the company president to defer the recognition of an earned revenue is in a breach of which of the following dimensions of professional conduct? 

170) 

_____ 

A) 

participating in a conflict of interest 

B) 

failure or refusal to co-operate in a practice review 

C) 

conduct that displays a lack of competence 

D) 

adherence to rules of professional conduct 

E) 

conduct that contravenes an act, the regulations, or the bylaws 

171) 

Professional codes of conduct relating to the accounting profession 

171) 

_____ 

A) 

are not enforceable as they are not actually laws. 

B) 

specify how professional accountants must behave. 

C) 

supercede the provincial laws but not federal laws. 

D) 

specify penalties up to and including incarceration. 

E) 

are enforced by the solicitor general of the relevant province. 

172) 

For which of the following areas is a chief operating officer (COO) typically responsible? 

172) 

_____ 

A) 

non-financial operating functions 

B) 

treasurer 

C) 

risk management 

D) 

taxation 

E) 

controllership 

173) 

Which of the following is an example of the Integrative Analysis guideline from the CPA Guidelines for Ethical Behaviour? 

173) 

_____ 

A) 

providing advice on bank loan covenants 

B) 

having the requisite knowledge to perform certain tasks 

C) 

planning and identifying possible conflicts of interest 

D) 

no ownership interest in an audit client 

E) 

scrutinizing ethical constraints to determine the best way forward 

174) 

The purpose of the triple bottom line (TBL)approach is draw management's focus  

174) 

_____ 

A) 

to environmental sustainability, economic prosperity, and social networking. 

B) 

primarily to financial prosperity but also people and products. 

C) 

to what is important to shareholders. 

D) 

to profit, people, and planet. 

E) 

to financial prosperity, but also to areas of environmental stewardship and protection, as well as adhering to the laws of the jurisdictions in which the company operates. 

175) 

Which of the following statements is TRUE regarding sustainability accounting? 

175) 

_____ 

A) 

The Global Reporting Initiative (GRI) is a for profit organization established to develop guidelines so that "reporting on economic, environmental and social performance by all organizations is as routine and comparable as financial reporting." 

B) 

Since 2002 it has been a criminal offence for the Chief Financial Officer to sign off on a report based on sustainability accounting that does not include a section on environmental management. 

C) 

Statutory requirements describe the elements that must be included in reports based on sustainability accounting. 

D) 

Corporate Social Responsibility (CSR) is a subset of sustainability accounting. 

E) 

The trend to sustainability in reporting has emphasized value creation as well as risk mitigation in financial reports and management discussion and analysis of organizations. 

176) 

________ focuses on reporting both financial and nonfinancial information on activities that impact society, the environment, and the financial (or, economic) aspects of an organization's performance to an organization's stakeholders. 

176) 

_____ 

A) 

Sustainability accounting 

B) 

Alternative reporting 

C) 

Management accounting 

D) 

ASPE/IFRS 

E) 

Triple bottom line 

177) 

Which of the following is an example of a reporting element of the social bottom line category in the triple bottom line approach? 

177) 

_____ 

A) 

emission reduction 

B) 

shareholder return 

C) 

sustainable business practices 

D) 

risk management 

E) 

benefits to stakeholders 

ESSAY.  Write your answer in the space provided or on a separate sheet of paper. 

178) 

A company may employ CPAs and other persons who are required to meet certain standards of professional conduct due to their membership in relevant professional organizations. These standards of conduct often include the areas of responsibility, competence, fairness and independence. However, holding only a few people responsible for sound professional conduct does not make a company behave ethically.

Required
What can a company do to increase the likelihood of its employees being ethical in all their undertakings? 

179) 

Define Corporate Social Responsibility (CSR), and describe why it is important for corporate profitability. In addition describe the elements of the CSR approach called the Triple Bottom Line (TBL). 

180) 

Define sustainability accounting and describe why this is an important area for management and cost accounting. 

 

1) 

FALSE 

2) 

FALSE 

3) 

FALSE 

4) 

TRUE 

5) 

FALSE 

6) 

FALSE 

7) 

FALSE 

8) 

FALSE 

9) 

FALSE 

10) 

FALSE 

11) 

TRUE 

12) 

FALSE 

13) 

A 

14) 

D 

15) 

B 

16) 

E 

17) 

C 

18) 

A 

19) 

C 

20) 

B 

21) 

C 

22) 

B 

23) 

E 

24) 

D 

25) 

B 

26) 

E 

27) 

E 

28) 

D 

29) 

C 

30) 

D 

31) 

B 

32) 

A 

33) 

Management accounting provides information to internal decision makers of the business such as top executives, managers, sales representatives, and production supervisors. Its purpose is to help managers predict and evaluate future results. Reports are generated often and usually broken down into smaller reporting divisions such as department or product line. There are no rules to be complied with since these reports are for internal use only. Management accounting embraces more extensively such topics as the development and implementation of strategies and policies, budgeting, special studies and forecasts, influence on employee behaviour, and nonfinancial as well as financial information.

Financial accounting, by contrast, provides information to external decision makers such as investors and creditors. Its purpose is to present a fair picture of the financial condition of the company. Reports are generated quarterly or annually and report on the company as a whole. The financial statements must comply with IFRS/ASPE. A CPA audits, or verifies, that the IFRS/ASPE are being followed. 

34) 

The purpose of this question is to explore some of the differences in business operations as a result of a broad strategic choice. Answers will differ from student to student, but you should see some specific themes.

Operational Area	Low Price Strategy	Differential Strategy	
Target customers
	Target customers might be students on a tight budget.	Target customers might be more wealthy students, faculty, or perhaps neighbours who live nearby.	
Products offered
	Few products, heavy emphasis on tight cost control, probably set up as a high-volume operation.	High quality products, probably a reasonable choice, restaurant might have a lot of ambience.	
Product pricing
	Priced at or lower than the competition in the area.	Higher priced products.	
Location choice
	Convenient to the target customers.	Not as convenient, perhaps in a higher-end shopping or entertainment area. Customers might seek out the high quality and be willing to travel a bit for it.	
Advertising content
	Advertising would emphasize the low price of the products offered.	Advertising would emphasize quality or ambience.	
Advertising media
	Media that would be seen by the target customers, such as student newspapers.	Media that would be seen by the target customer, local 
magazines and newspapers. 	

35) 

There is some dispute about the correct answer to this question. Some will argue that it is not good for companies to get "caught in the middle" because the customer might get confused as to whether or not the company is competing on price or is trying to make some other appeal. If the customer is confused about how the company is giving them value, they might perceive they are getting no value and abandon the product to a competitor with a clearer customer value proposition. The other side of the argument is that cost management is a necessary part of any strategy and even if the company chooses to pursue a differential strategy, management of the company should always be seeking ways to manage costs and increase customer value simultaneously regardless of their strategy. The student should be able to articulate one or the other arguments coherently.  

36) 

There are three broad outcomes from a successful cost management program 1) costs are reduced with no loss in customer value. In this scenario, a company might gain a competitive advantage by lowering its price with no loss in profit, or maintain the same price and increase profit; 2) customer value is increased with no change in costs. This scenario might increase customer satisfaction resulting in increased customer loyalty and perhaps increase the overall demand for the product; 3) customer value might be increased while costs are reduced simultaneously. This scenario would result in the benefits described in both 1) and 2). Also, a reduction in cost may outweigh the potential loss in revenue from delivering less value to the customer. 

37) 

TRUE 

38) 

FALSE 

39) 

FALSE 

40) 

FALSE 

41) 

TRUE 

42) 

FALSE 

43) 

FALSE 

44) 

FALSE 

45) 

FALSE 

46) 

TRUE 

47) 

TRUE 

48) 

D 

49) 

B 

50) 

B 

51) 

E 

52) 

C 

53) 

B 

54) 

B 

55) 

C 

56) 

E 

57) 

E 

58) 

D 

59) 

A 

60) 

D 

61) 

D 

62) 

D 

63) 

A 

64) 

A 

65) 

A 

66) 

C 

67) 

RESEARCH AND DEVELOPMENT—the generation of, and experimentation with, ideas related to new products, services, or processes.

DESIGN OF PRODUCTS, SERVICES, AND PROCESSES—the detailed planning and engineering of products, services, or processes.

PRODUCTION—the coordination and assembly of resources to produce a product or deliver a service.

MARKETING—the manner by which individuals or groups (a) learn about and value the attributes of products or services and (b) purchase those products or services.

DISTRIBUTION—the mechanism by which products or services are delivered to the customer.

CUSTOMER SERVICE—the support activities provided to customers. 

68) 

Cost and Efficiency Organizations are under continuous pressure to reduce the cost of the products or services they sell. Understanding the tasks or activities that cause costs is useful in calculating and managing the cost of products. Outsourcing is an example of a function that can reduce product costs; e-business is another example. Both activities can reduce costs along the value chain.

Quality Customers are expecting higher levels of quality and are less tolerant of low quality than in the past. TQM is a management process undertaken to improve operations throughout the value chain to produce and deliver products and services that exceed customers' expectations with zero or minimal defects and waste.

Time Time has many components the time taken to develop and bring new products to market; the speed at which an organization responds to customer requests; and the reliability with which promised delivery dates are met. Organizations are under pressure to complete activities faster and to meet promised delivery dates more reliably than in the past in order to increase customer satisfaction. Reducing bottlenecks along the value chain is one method of being more time efficient.

Innovation There is now heightened recognition that a continuing flow of innovative products or services is a prerequisite for the ongoing success of most organizations. R&D decisions are at the beginning of product development so affect many of the processes that follow in the value chain. 

69) 

A value chain is a sequence of business functions whose objective is to provide a product to a customer or provide an intermediate good or service in a larger value chain. These business functions include R&D, design, production, marketing, distribution, customer service.

An organization can become more effective by focusing on whether each link in the chain adds value from the customer's perspective and furthers the organization's objectives. 

70) 

The operating and variance information received by management of Cyclone Car is only a part of the total information set required to make managerial decisions which deal with the efficient allocation of the firm's resources in accordance with the policies and goals of the firm. The firm's collection of information needs to be expanded to encompass external market and economic information, analysis of causes of unacceptable variances, and evaluations of production efficiency using measures other than dollars (for example, quality). Also, student may provide metrics that support KSFs. 

71) 

C 

72) 

A 

73) 

D 

74) 

B 

75) 

C 

76) 

A 

77) 

D 

78) 

C 

79) 

D 

80) 

A 

81) 

B 

82) 

D 

83) 

D 

84) 

B 

85) 

C 

86) 

B 

87) 

B 

88) 

TRUE 

89) 

FALSE 

90) 

TRUE 

91) 

FALSE 

92) 

FALSE 

93) 

TRUE 

94) 

TRUE 

95) 

FALSE 

96) 

FALSE 

97) 

FALSE 

98) 

B 

99) 

E 

100) 

E 

101) 

D 

102) 

A 

103) 

B 

104) 

B 

105) 

A 

106) 

E 

107) 

B 

108) 

D 

109) 

C 

110) 

A 

111) 

C 

112) 

D 

113) 

D 

114) 

B 

115) 

B 

116) 

Note that answers will vary, but may include the following
a.	
Planning Decision by shareholder about whether to purchase more stock in the company.
Control Decision by bank to determine if financial ratios maintained in the line-of-credit (LOC) agreement warrant increasing the LOC amount.

b.	
Planning Decisions regarding future staffing needs.
Control Decision regarding whether the recent sales promotion led to an increase in revenue.

c.	
Planning Decision of the store manager about whether to change the types of retail items carried.
Control Decision of the store manager regarding performance of the analyst that prepared the special study. 

117) 

1.	Identify the problem and uncertainties.
2.	Obtain information.
3.	Make predictions about the future.
4.	Decide on and implement one of the alternatives.
5.	Implement the decision, evaluate performance, and learn. 

118) 

A budget is a planning tool, a quantitative expression of a plan of action that is developed within the framework of the strategic plan. Executing the activities quantified in the budget is synonymous to executing the strategic plan. The budgeting process facilitates communication and coordination throughout the organization which is also necessary in the execution of the strategic plan.  

119) 

The system does not provide timely, accurate, clear, or relevant information to management. Without this type of information, management cannot manage the physical activities of the organization. It is not able to make correct managerial and strategic decisions without proper information. It needs to set up an information system in which both marketing and production communicate directly with each other about all special marketing plans and production runs. The management accounting system should be involved in the production system anyway, and it could be the conduit to provide the interchange of information between production and marketing. 

120) 

Planning business operations relates to designing, producing, and marketing a product or service. This includes preparing budgets and determining the prices and cost of products and services. A company must know the cost of each product and service to decide which products to offer and whether to expand or discontinue product lines.

Controlling business operations includes comparing actual results to the budgeted results and taking corrective action when needed.

Feedback links planning and control. The control function provides information to assist in better future planning.  

121) 

The performance report should look something like the following 

	Actual
Result
(1)	Budgeted Amount
(2)	Difference (Actual Result - Budgeted Amount)
(3) = (1) - (2)	Difference as a Percentage of Budgeted Amount (4) = (3)/(2)	
Advertising pages sold	910 pages	900 pages	10 pages Favourable	1.1% Favourable	
Average rate per page (Advertising Revenues)/(Advertising pages sold)	$4,800	$4,900	$100 Unfavourable	2.0% Unfavourable	
Advertising revenues	$4,368,000	$4,410,000	$42,000 Unfavourable	1.0% Unfavourable	

The overall 1% unfavourable difference in advertising revenue is caused by offsetting differences in advertising pages sold (favourable) and the average rate per page (unfavourable). The performance report highlights the unfavourable drop in the advertising rate per page. While the percentage drop in advertising revenue per page is not dramatic, management might want to investigate the reasons behind such a drop. Some possibilities include aggressive price reductions to obtain revenue, a general drop in newspaper media spending, some aggressive competition, or an unrealistic budget.  

122) 

The performance report should look something like the following 

	Actual
Result
(1)	Budgeted Amount
(2)	Difference (Actual Result - Budgeted Amount)
(3) = (1) - (2)	Difference as a Percentage of Budgeted Amount (4) = (3)/(2)	
Advertising pages sold	550 pages	500 pages	50 pages favourable	10.00% Favourable	
Average rate per page (Advertising Revenues)/(Advertising pages sold)	$7,000	$8,000	$1,000 Unfavourable	12.50% Unfavourable	
Advertising revenues	$3,850,000	$4,000,000	$150,000 Unfavourable	3.75% Unfavourable	

The overall 3.75% unfavourable difference in advertising revenue is caused by offsetting differences in advertising pages sold (favourable) and the average rate per page (unfavourable). The performance report highlights the favorable increase in the advertising pages sold. While the percentage drop in advertising revenue per page is also dramatic, management might want to investigate the reasons behind such a drop. Some possibilities include aggressive price reductions to obtain revenue, or some aggressive competition, or an unrealistic budget.  

123) 

F 

124) 

A 

125) 

E 

126) 

C 

127) 

F 

128) 

B 

129) 

C 

130) 

A 

131) 

D 

132) 

E 

133) 

D 

134) 

A 

135) 

B 

136) 

C 

137) 

TRUE 

138) 

FALSE 

139) 

FALSE 

140) 

TRUE 

141) 

FALSE 

142) 

FALSE 

143) 

E 

144) 

E 

145) 

C 

146) 

D 

147) 

A 

148) 

E 

149) 

B 

150) 

E 

151) 

E 

152) 

C 

153) 

A 

154) 

D 

155) 

B 

156) 

Management accountants continually face resource allocation decisions. The cost-benefit approach should be used in making these decisions. Resources should be spent if the expected benefits to the company exceed the expected costs. The expected benefits and costs may not be easy to quantify, but it is a useful approach for making resource allocation decisions. 

157) 

As measurements are made on operations and, especially, on individuals and groups, the behaviour of the individuals and groups are affected. People react to the measurements being made. They will focus on those variables or the behaviour being measured and spend less attention on variables and behaviour that are not measured. In addition, if managers attempt to introduce or redesign cost and performance measurement systems, people familiar with the previous system will resist. Management accountants must understand and anticipate the reactions of individuals to information and measurements. The design and introduction of new measurements and systems must be accompanied with an analysis of the likely reactions to the innovations.  

158) 

The responsibilities vary among organizations, but generally include the following areas controllership, treasury, risk management, taxation, investor relations, and internal audit. 

159) 

By reporting and interpreting relevant data, the controller exerts a force or influence that impels management toward making better-informed decisions.

The controller of Caterpillar described the job as "a business advisor to ... help the team develop strategy and focus the team all the way through recommendations and implementation."  

160) 

FALSE 

161) 

TRUE 

162) 

TRUE 

163) 

TRUE 

164) 

FALSE 

165) 

FALSE 

166) 

FALSE 

167) 

E 

168) 

D 

169) 

C 

170) 

D 

171) 

B 

172) 

A 

173) 

E 

174) 

D 

175) 

E 

176) 

A 

177) 

E 

178) 

A company can begin by establishing its own code of professional ethics. This establishes the general value system that the organization wishes to apply to its employees' activities. A code communicates the organizational purposes and beliefs to employees and establishes uniform guidelines for all decision making. Because laws and rules cannot cover all situations, organizations can benefit from having an ethical code to provide guidance in situations which have unclear solutions. A code establishes standards against which individuals can measure their own performance. Finally, there needs to be clear ethical leadership from the top. 

179) 

a. 	Defined - Corporate social responsibility (CSR) is the voluntary integration of social and environmental concerns into business decisions.

b.	It is important because the actions of business need to be in-line with stakeholder values. For example, many multinational corporations refuse to do business with suppliers who endanger their workers or families. Consumers are increasingly unwilling to purchase products from companies that act in ways that are seen to negatively impact society and the environment.

c.	The triple bottom line consists of strategic goals concerning economic prosperity, environmental sustainability, and social equity (profit, planet, people). 

180) 

Sustainability accounting focuses on reporting both financial and nonfinancial information on activities that impact society, the environment, and the financial (or, economic) aspects of an organization's performance to an organization's stakeholders. This is an important area for management and cost accounting as its emphasis is on information and accounting used for internal decision making and strategy development.