Multiple Choice

1.	The outcome of the analysis phase is the:
a)	Feasibility Analysis document
b)	System proposal document
c)	System specification document
d)	System request document
e)	Business Process document

Ans: b
Response: Systems Development Life Cycle Phases Figure
Difficulty: easy

2.	In the SDLC (Systems Development Life Cycle), what comes after the analysis phase?
a)	Approval phase
b)	Design phase
c)	Development phase
d)	Implementation phase
e)	Planning phase

Ans: b
Response: See Systems Development Life Cycle Phases Figure
Difficulty:  easy

3.	The outcome of the planning phase is the:
a)	Test plan
b)	System proposal document
c)	System specification document
d)	System request document
e)	Business Process document

Ans: d
Response: Systems Development Life Cycle Phases Figure
Difficulty: easy

4.	The outcome of the design phase is the:
a)	Feasibility Analysis document
b)	System proposal document
c)	System specification document
d)	System request document
e)	Business Process document

Ans: c
Response: Systems Development Life Cycle Phases Figure
Difficulty: easy

5.	Another outcome of the planning phase is the:
a)	Feasibility Analysis document
b)	Project Plan
c)	System specification document
d)	System proposal document
e)	Business Process document

Ans: b
Response: Systems Development Life Cycle Phases Figure
Difficulty: easy

6.	The primary objective of the systems analyst is to:
a)	Create value for the organization
b)	Create a system proposal
c)	Determine ROI (return on investment)
d)	Assess risk for the project
e)	Do root cause analysis

Ans:  a
Response:  see Introduction
Difficulty:  easy

7.	Which is NOT a reason to be a systems analyst?
a)	It is an interesting job
b)	It is an exciting job
c)	It generally has little or no advancement options
d)	It can gives you satisfaction of a system designed and implemented
e)	It can be a challenging and rewarding job

Ans:  c
Response:  see Introduction
Difficulty:  easy

8.	Which is NOT true for systems analysts?
a)	They create value for an organization
b)	They enable the organization to perform work better
c)	They do things and challenge the current way that an organization works
d)	They play a key role in information systems development projects
e)	They are the project sponsors for system proposals

Ans:  e
Response:  see Introduction
Difficulty:  medium

9.	 Which is NOT a skill for a systems analyst (as given in the text)?
a)	Technical
b)	Mathematics
c)	Business
d)	Interpersonal
e)	Ethics 

Ans: b
Response:  see The Systems Analyst
Difficulty:  easy

10.	Which is NOT an attribute of a systems analyst?
a)	Understanding what to change
b)	Knowing how to change it
c)	Convincing others of the need to change
d)	Serving as a change agent
e)	Selecting which projects to approve

Ans:  e
Response:  See The Systems Analyst
Difficulty:  easy

11.	Which of the following project roles would focus on new business processes and value?
a)	Systems analyst
b)	Business analyst
c)	Infrastructure analyst
d)	Change management analyst
e)	Project manager

Ans: b
Response:  see The System Analyst
Difficulty:  easy

12.	Which of the following project roles would identify how technology can improve business processes?
a)	Systems analyst
b)	Business analyst
c)	Infrastructure analyst
d)	Change management analyst
e)	Project manager

Ans: a
Response:  see The System Analyst
Difficulty:  easy

13.	Which of the following project roles would look at designing new business processes?
a)	Systems analyst
b)	Business analyst
c)	Infrastructure analyst
d)	Change management analyst
e)	Project manager

Ans: a
Response:  see The System Analyst
Difficulty:  easy

14.	Which of the following project roles would insure that the system conforms to information systems standards?
a)	Systems analyst
b)	Business analyst
c)	Infrastructure analyst
d)	Change management analyst
e)	Project manager

Ans: a
Response:  see The System Analyst
Difficulty:  easy

15.	Which of the following project roles would ensure that the system meets infrastructure standards?
a)	Systems analyst
b)	Business analyst
c)	Infrastructure analyst
d)	Change management analyst
e)	Project manager

Ans: c
Response:  see The System Analyst
Difficulty:  easy

16.	Which of the following project roles would develop a user training plan?
a)	Systems analyst
b)	Business analyst
c)	Infrastructure analyst
d)	Change management analyst
e)	Project manager

Ans: d
Response:  see The System Analyst
Difficulty:  easy

17.	Which of the following project roles would assign resources to a project?
a)	Systems analyst
b)	Business analyst
c)	Infrastructure analyst
d)	Change management analyst
e)	Project manager

Ans: e
Response:  see The System Analyst
Difficulty:  easy

18.	Which of the following project roles would serve as a primary point of contact for a project?
a)	Systems analyst
b)	Business analyst
c)	Infrastructure analyst
d)	Change management analyst
e)	Project manager

Ans: e
Response:  see The System Analyst
Difficulty:  easy

19.	Which of the following project roles would manage the team of analysts, programmers, technical writers and others?
a)	Systems analyst
b)	Business analyst
c)	Infrastructure analyst
d)	Change management analyst
e)	Project manager

Ans: e
Response:  see The System Analyst
Difficulty:  easy

20.	Which of the following project roles would analyze the key business aspects of the system?
a)	Systems analyst
b)	Business analyst
c)	Infrastructure analyst
d)	Change management analyst
e)	Project manager

Ans: b
Response:  see The System Analyst
Difficulty:  easy

21.	Ted is creating a project plan.  Which phase of the SDLC is he working in?
a)	Planning
b)	Analysis
c)	Design
d)	Implementation
e)	Project plans are created in both the Analysis and Design phase

Ans:  a
Response:  see The Systems Development Life Cycle
Difficulty:  easy

22.	Shauna is doing interviewing.  What would most likely be the SDLC phase for her?
a)	Planning
b)	Analysis
c)	Design
d)	Implementation
e)	Project plans are created in both the Analysis and Design phase

Ans:  b
Response:  see The Systems Development Life Cycle
Difficulty:  easy

23.	Simon is determining ROI and “Should we build it” for a system. Which phase of the SDLC is he working in?
a)	Planning
b)	Analysis
c)	Design
d)	Implementation
e)	ROI comes after implementation when all the data is in and the actual return on investment can be properly calculated

Ans:  a
Response:  see The Systems Development Life Cycle
Difficulty:  easy

24.	Michaela is a systems analyst who is determining business requirements.  What would most likely be the SDLC phase for her?
a)	Planning
b)	Analysis
c)	Design
d)	Implementation
e)	Business requirements are not developed by systems analysts, but by business analysts 

Ans:  b
Response:  see The Systems Development Life Cycle
Difficulty:  easy

25.	Kumar is creating use cases.  Which phase of the SDLC is he working in?
a)	Planning
b)	Analysis
c)	Design
d)	Implementation
e)	Use cases are created in both the Analysis and Design phase

Ans:  a
Response:  see The Systems Development Life Cycle
Difficulty:  medium

26.	Rosita is conducting alpha tests.  What SDLC phase is she in?
a)	Planning
b)	Analysis
c)	Design
d)	Implementation
e)	It is hard to say, as alpha tests can occur at any time in the SDLC

Ans:  d
Response:  see The Systems Development Life Cycle
Difficulty:  medium

27.	Chang is working on “How will this system work”.  What SDLC phase is he in?
a)	Planning
b)	Analysis
c)	Design
d)	Implementation
e)	Transition

Ans:  c
Response:  see The Systems Development Life Cycle
Difficulty:  medium

28.	Ting-You is focusing on delivery and support of the system.  What SDLC phase is she in?
a)	Planning
b)	Analysis
c)	Design
d)	Implementation
e)	Feasibility

Ans:  d
Response:  see The Systems Development Life Cycle
Difficulty:  medium

29.	Rodger is working on ‘why build the system’.  He is in what SDLC phase?
a)	Planning
b)	Analysis
c)	Design
d)	Implementation
e)	Testing

Ans:  a
Response:  see The Systems Development Life Cycle
Difficulty:  medium

30.	Alice is calculating whether a system will lower costs or increase revenues.  What SDLC phase is she in?
a)	Planning
b)	Analysis
c)	Design
d)	Implementation
e)	Evaluation

Ans:  a
Response:  see The Systems Development Life Cycle
Difficulty:  medium

31.	Which was NOT given as a method for determining business requirements?
a)	Benchmarking
b)	Interviewing
c)	Observation
d)	Document analysis
e)	Questionnaires and surveys

Ans:  a
Response:  see The Systems Development Life Cycle
Difficulty:  medium

32.	Which would normally NOT be a part of the implementation phase?
a)	System construction
b)	Testing
c)	Installation
d)	Creating a support plan
e)	Creating database and file specifications

Ans:  e
Response:  See Design
Difficulty:  medium

33.	Which would normally NOT be a reason for a project?
a)	When a business need has been identified
b)	A consultant has suggest a new customer relationship management system
c)	 An open source platform has just come on the market  
d)	An existing system just isn’t working properly and the workaround is tedious
e)	To support a new business initiative

Ans: c
Response:  See Project Identification and Initiation
Difficulty:  medium

34.	Which phase is generally the longest and most expensive part of the development process?
a)	Planning
b)	Analysis
c)	Design
d)	Implementation
e)	Feasibility

Ans:  d
Response:  see Implementation
Difficulty:  easy

35.	Because the cost can be immense, _________ is one of the most critical steps in implementation.
a)	Documentation
b)	Coding
c)	Testing
d)	Developing a conversion strategy
e)	Training

Ans:  c
Response:  see implementation
Difficulty:  medium

36.	 Dan is looking at customer satisfaction with a new system.  This is probably a:
a)	Tangible cost
b)	Tangible benefit
c)	Intangible cost
d)	Intangible benefit
e)	Business requirement

Ans:  b
Response:  see Project Identification and Initiation
Difficulty:  medium

37.	 PCM Incorporated will need to purchase new servers for a system.  This would be a:
a)	Development cost
b)	Operating cost
c)	Ongoing cost
d)	Intangible cost
e)	Intangible benefit

Ans: a
Response:  see Feasibility analysis
Difficulty:  easy

38.	Which of the following will probably NOT be considered in technical feasibility?
a)	Familiarity with application
b)	A technology that has not been used before at this company
c)	A gigantic project
d)	The cost of database management system
e)	The ability to interface this system with existing systems

Ans:  d
Response:  see Feasibility analysis
Difficulty:  medium

39.	Zoltan is worried about the company using the new system.  This would be considered part of:
a)	Technical feasibility
b)	Economic feasibility
c)	Risk feasibility
d)	Hardware feasibility
e)	Organizational feasibility

Ans:  e
Response:  see Feasibility analysis
Difficulty:  medium

40.	Linda is a clerk in the accounting department.  She was interviewed by David and is excited about the proposed system that will utilize electronic funds transfer.  This would be an example of ______.
a)	Tangible benefit
b)	Cash flow
c)	Break even analysis
d)	Intangible benefit
e)	Return on investment

Ans:  d
Response:  see Feasibility analysis
Difficulty:  medium

41.	Ramya is preparing an economic feasibility study.  She has a calculation where she takes total benefits minus total costs and divides that answer by the total costs.  She is calculating:
a)	Cash flow
b)	Return on investment
c)	Break-even point
d)	Net present value
e)	Internal rate of return

Ans:  b
Response:  see Economic Feasibility
Difficulty:  medium

42.	Ramona is preparing an economic feasibility study.  She is calculating the payback period.  She is calculating:
a)	Cash flow
b)	Return on investment
c)	Break-even point
d)	Net present value
e)	Internal rate of return

Ans:  c
Response:  see Economic Feasibility
Difficulty:  medium

43.	Rosa has a spreadsheet with benefits and costs spread out over several years.  She is calculating:
a)	Cash flow
b)	Return on investment
c)	Break-even point
d)	Net present value
e)	Internal rate of return

Ans:  a
Response:  see Economic Feasibility
Difficulty:  medium

44.	Robert is doing an economic analysis using today’s dollar values.  He is doing:
a)	Cash flow analysis
b)	Return on investment analysis
c)	Break-even point analysis
d)	Net present value analysis
e)	Internal rate of return analysis

Ans:  d
Response:  see Economic Feasibility
Difficulty:  medium

45.	Which would most likely NOT be involved in stakeholder analysis for a supply chain control system?
a)	A champion from the inventory department
b)	A champion from the human resources department
c)	A manager in the ordering department
d)	A shipping clerk
e)	A warehouse manager

Ans:  b
Response:  see Organizational Feasibility
Difficulty:  hard

46.	TJ has prepared a spreadsheet where the total benefits are $182,000; the total cumulative costs are $120,000.  The ROI would be::
a)	$62,000
b)	About 34%
c)	About 51.7%
d)	About 65.3%
e)	Less than 20%

Ans:  c
Response:  see Economic Feasibility
Difficulty:  hard

47.	Ross has the following calculations on a spreadsheet:  Year 1 accumulated costs of 5000; year 2 accumulated costs of 7500; year 3 accumulated costs of 9500; year 4 accumulated costs of 10500 and year 5 accumulated costs of 13000.  And  year 1 accumulated benefits of 300; year 2 accumulated benefits of 2300; year 3 accumulated benefits of 6500; year 4 accumulated benefits of 10475; and year 5 accumulated benefits of 15,425.  The break-even point would occur in which year?
a)	Year 1
b)	Year 2
c)	Year 3
d)	Year 4
e)	Year 5

Ans:  d
Response:  see Economic Feasibility
Difficulty:  hard

48.	Frances has a spreadsheet where the total benefits are $497,000 and the total cumulative costs are $450,385.  The ROI would be:
a)	Less than 10%
b)	Between 10 and 15%
c)	Between 15 and 20%
d)	Between 20 and 25%
e)	Over 25%

Ans:  b
Response:  see economic feasibility
Difficulty:  hard

49.	Which of the following project roles would probably make a presentation about the objectives of a proposed project and its benefits to executives who will benefit directly from the project?
a)	Business Analyst
b)	Systems Analyst
c)	Project Manager
d)	Champion
e)	Chief Information Officer (CIO)

Ans:  d
Response:  see Organizational Feasibility
Difficulty:  medium

50.	Which is an activity the users probably will NOT do on a project?
a)	Make decisions that influence the project
b)	Budget funds for the project
c)	Perform hands-on activities for the project
d)	Be assigned specific tasks to perform (with clear deadlines)
e)	Have some official roles on the project team

Ans:  b
Response:  see Organizational Feasibility
Difficulty:  hard

51.	The type of skill that is common to systems analysts to deal fairly and honestly with other project team members is:
a)	Technical 
b)	Business
c)	Analytical
d)	Interpersonal
e)	Ethical

Ans:  e
Response:  See the Systems Analyst
Difficulty:  easy

52.	The type of skill that is common to systems analysts to understand how IT can be applied to business situations and to ensure that the IT delivers real business value is:
a)	Technical 
b)	Business
c)	Analytical
d)	Interpersonal
e)	Ethical

Ans:  b
Response:  See the Systems Analyst
Difficulty:  easy

53.	Rocky is dealing one-on-one with users and business managers (including some that have little experience with technology).  He is demonstrating what system analyst skill?
a)	Technical 
b)	Business
c)	Analytical
d)	Interpersonal
e)	Ethical

Ans:  d
Response:  See the Systems Analyst
Difficulty:  easy

54.	Becky is a systems analyst for Laswell Consulting.  She is attending a three day intensive workshop on developing applications in php.  What systems analyst skill is she working on?
a)	Technical 
b)	Business
c)	Analytical
d)	Interpersonal
e)	Ethical

Ans:  a
Response:  See the Systems Analyst
Difficulty:  easy

55.	Jack is going over financial numbers for a proposed project.  Which of the following system analyst skills is he exhibiting currently?
a)	Technical 
b)	Business
c)	Analytical
d)	Interpersonal
e)	Management

Ans:  c
Response:  See the Systems Analyst
Difficulty:  easy

56.	The new system will be built on an open source platform using MySQL and php.  Jing has a strong background in these areas.  He will be serving as the _____________ on this project.
a)	Business analyst
b)	Systems analyst
c)	Infrastructure analyst
d)	Change management analyst
e)	Project manager

Ans: c
Response:  see the Systems Analyst
Difficulty:  easy

57.	Anny is planning on talking with a clerk and a manager in the accounts payable area, a manager in the procurement department, and two vendors.  She is probably doing:
a)	Observation
b)	Interviews
c)	JAD
d)	Documentation analysis
e)	Organizational Feasibility

Ans:  b
Response:  See Analysis
Difficulty:  easy

58.	Babu is looking at issues regarding the system installation – such as adequate documentation and training. He is probably functioning as the ___________.
a)	Project manager
b)	Systems analyst
c)	Champion
d)	Sponsor
e)	Change management analyst

Ans:  e
Response:  See the Systems Analyst
Difficulty:  easy

59.	Kallie is creating use cases, data flow diagrams and entity relationship diagrams.  In what phase of the SDLC would she do this?
a)	Planning
b)	Analysis
c)	Design
d)	Construction
e)	Implementation

Ans:  b
Response:  see Systems Development Life Cycle
Difficulty:  medium

60.	Andrew is pondering, “can we build it”.  This is probably:
a)	Technical feasibility
b)	Economic feasibility
c)	Interviewing
d)	Observation
e)	Fact finding

Ans:  a
Response:  see Planning
Difficulty:  easy

Chapter 1 Questions – True / False

61.	The SDLC is an acronym for the Systems Development Life Cycle.

Ans: True
Response: See chapter introduction 
Difficulty :  easy

62.	 The key person in the SDLC is the Project Manager.

Ans:  False
Response:  See Introduction
Difficulty:  easy

63.	The primary goal of a system is to create value for the organization.

Ans:  True
Response:  See Introduction
Difficulty:  easy

64.	Systems Analysis and Design projects are highly effective, with less than 3% of all projects cancelled or abandoned.

Ans:  False
Response:  See introduction
Difficulty:  easy

65.	Systems that are not cancelled or abandoned are frequently delivered to the users significantly late or costing more than expected.

Ans:  True
Response:  See introduction
Difficulty:  easy

66.	Being a systems analyst is one of the most interesting, exciting and challenging jobs available.

Ans:  True
Response:  See introduction
Difficulty:  easy

67.	The goal of a new (or reworked) system is to build a wonderful, functioning system.

Ans:  False
Response:  See Introduction
Difficulty:  easy

68.	The key person in the SDLC is the systems analyst who analyzed the business situation, identifies opportunities for improvements and design an information system to implement the improvements.

Ans:  True
Response:  See Introduction
Difficulty:  easy

69.	Systems analysts need to be able to communicate effectively.

Ans:  True
Response:  See The Systems Analyst
Difficulty:  easy

70.	Systems analysts are generally experts in business, finance and application development.

Ans:  False
Response:  See The Systems Analyst
Difficulty:  medium

71.	When compared to a business analyst, the systems analyst will identify how the system will provide business value.

Ans:  False
Response;  See figure 1-2
Difficulty:  medium

72.	 When compared to a change management analyst, the systems analyst will create, manage and execute user training.

Ans:  False
Response:  See figure 1-2
Difficulty:  medium

73.	The infrastructure analyst will assign resources and manage the project plan.

Ans:  False
Response:  See figure 1-2
Difficulty:  easy

74.	When compared to a systems analyst, the business analyst will probably have more responsibility for determining business value.

Ans:  True
Response:  See figure 1-2
Difficulty:  easy

75.	When compared to a business analyst, the project manager will probably have more interaction with business users.

Ans:  False
Response:  See figure 1-2
Difficulty:  medium

76.	Mike is a systems analyst.  He will be focusing on the IS issues surrounding the system.  

Ans:  True
Response:  See The Systems Analyst
Difficulty:  easy

77.	Because of the need to be focused on providing information about the business value of a system, a systems analyst will probably have much training or experience in programming or application development.

Ans:  False
Response:  See The Systems Analyst
Difficulty:  easy

78.	Generally after a person has gained experience as a project manager, he or she can be promoted to being a systems analyst.

Ans:  False
Response:  See The Systems Analyst
Difficulty:  medium

79.	The SDLC stands for the Systems Design Labor Committee, and oversees the selection of team members from both the IS and business side to a project.

Ans:  False
Response:  See The Systems Development Life Cycle
Difficulty:  medium

80.	The SDLC generally can be broken into four phases:  planning, analysis, design and implementation.

Ans:  True
Response:  See The Systems Development Life Cycle
Difficulty:  easy

81.	The SDLC consists of four discrete phases – planning, analysis, design and implementation – where each step must be completed before the next phase can commence.

Ans: False
Response:  See The Systems Development Life Cycle
Difficulty:  easy

82.	Technical feasibility is generally done in the planning phase of the SDLC.

Ans:  True
Response:  See Figure 1-3
Difficulty:  easy

83.	Determining business requirements is generally done in the planning phase of the SDLC.

Ans:  False
Response:  See Figure 1-3
Difficulty:  easy

84.	The project staffing plan is generally done in the analysis phase of the SDLC.

Ans:  False
Response:  See Figure 1-3
Difficulty:  easy

85.	The primary output of the planning phase is the System Request.

Ans:  True
Response:  See Figure 1-3
Difficulty:  easy

86.	 The primary output of the analysis phase is the System Specifications.

Ans:  False
Response:  See Figure 1-3
Difficulty:  easy

87.	 The primary output of the analysis phase is the System Proposal.

Ans:  True
Response:  See Figure 1-3
Difficulty:  easy

88.	 The normal sequence of SDLC phase outputs (from beginning to end) would be:  System Request; System Proposal; System Specifications; and Installed system.

Ans:  True
Response:  See Figure 1-3
Difficulty:  easy

89.	 Test plans are generally created in the Design phase of the SDLC.

Ans:  False
Response:  See Figure 1-3
Difficulty:  medium

90.	The question ‘Can we build it’ is asked in the design phase.

Ans:  False
Response:  See Figure 1-3
Difficulty:  easy

91.	Interviewing is generally done in the analysis phase of the SDLC.

Ans:  True
Response:  See Figure 1-3
Difficulty:  easy

92.	Economic feasibility is generally done in the design phase of the SDLC.

Ans:  False
Response:  See Figure 1-3
Difficulty:  easy

93.	Juan is creating use cases.  He is working in the design phase of the SDLC.

Ans:  False
Response:  See Figure 1-3
Difficulty:  easy

94.	 Mya is overseeing programming efforts.  This is done in the implementation phase of the SDLC.

Ans:  True
Response:  See Figure 1-3
Difficulty:  easy

95.	The SDLC is a process of ‘gradual refinement’.

Ans:  True
Response:  See Systems Development Life Cycle
Difficulty:  easy

96.	The planning phase of the SDLC will have two steps:  project initiation and requirements determination.

Ans:  False
Response:  See Planning
Difficulty:  easy

97.	 The three feasibility analyses in the text were:  organizational feasibility, technical feasibility, and economic feasibility.

Ans:  True
Response:  See Planning
Difficulty:  easy

98.	The database and file specifications are developed in the analysis phase of the SDLC.

Ans:  False
Response:  See Analysis
Difficulty:  easy

99.	 Nomar is doing requirements gathering.  He would be in the analysis phase of the SDLC.

Ans:  True
Response:  See Analysis
Difficulty:  easy

100.	Karolyn is writing the system proposal.  She would do this in the Design phase of the SDLC.

Ans:  False
Response:  See Analysis
Difficulty:  easy

101.	 Developing navigation methods, database and file specifications and what architecture to use would occur in the design phase of the SDLC.

Ans:  True
Response:  See Design
Difficulty:  easy

102.	 A support plan for the system is established in the implementation phase of the SDLC.

Ans:  True
Response:  See Implementation
Difficulty:  easy

103.	Projects generally originate when someone in the organization identifies a business need.

Ans:  True
Response:  See Project Identification and Initiation
Difficulty:  easy

104.	Emerging technologies rarely or never are considered when initiating a project.

Ans:  False
Response:  See Project Identification and Initiation
Difficulty:  easy

105.	The term “systems analyst” and “Project sponsor” can be used interchangeably .

Ans:  False
Response:  See Project Identification and Initiation
Difficulty:  medium

106.	 The project sponsor should have an idea of the business value to be gained from the system.

Ans:  True
Response:  See Project Identification and Initiation
Difficulty:  easy

107.	 Tangible values are those benefits that will be realized within the first year of a new system.

Ans:  False
Response:  See Project Identification and Initiation
Difficulty:  medium

108.	The document that describes the business reasons for building a system and the value that the system is expected to provide is called the “System Proposal”.

Ans:  False
Response:  See System Request
Difficulty:  easy

109.	 Completed system request forms are generally submitted to the Chief Financial Officer (CFO) for consideration.

Ans: False
Response:  See System Request
Difficulty:  medium

110.	 A system request will generally have these items:  project sponsor; business need; business requirements; business value; special issues or constraints.

Ans:  True
Response:  See System Request
Difficulty:  medium

111.	In determining whether to consider a system request, the approval committee may do a feasibility analysis.

Ans:  True
Response:  See Feasibility Analysis
Difficulty:  easy

112.	The three factors in the text for a Feasibility analysis are:  Technical Feasibility; Organizational Feasibility and Economic Feasibility.

Ans:  True
Response:  See Feasibility Analysis
Difficulty:  easy

113.	The ‘motto’ that goes with Organizational Feasibility is “Can We Build It”.

Ans:  False
Response:  See Feasibility Analysis
Difficulty:  easy

114.	 The ‘motto’ that goes with Economic Feasibility is “Should we build it”.

Ans:  True
Response:  See Feasibility Analysis
Difficulty:  easy

115.	If the development team of an organization is not familiar with the technologies that may be used, the project should be cancelled.

Ans:  False
Response:  See Technical Feasibility
Difficulty:  medium

116.	Projects with a larger size and with technologies that are unfamiliar can increase the risk of a project being completed.

Ans:  True
Response:  See Technical Feasibility
Difficulty:  easy

117.	User frustration with a proposed system would fall under intangible costs.

Ans:  True
Response:  See Economic Feasibility
Difficulty:  medium

118.	“ROI” is rate of income, and is one of the factors considered for Economic Feasibility.

Ans:  False
Response:  See Economic Feasibility
Difficulty:  easy

119.	 A project must have a positive ROI to be considered.

Ans:  False
Response:  See Economic Feasibility (could be a project that is mandated by government entities)
Difficulty:  medium

120.	 Using ‘net present value’ in calculating economic feasibility will allow for variations in the time value of money.

Ans:  True
Response:  see economic feasibility and appendix 1A
Difficulty:  easy

121.	To be compatible, all costs and benefits should use the current value of money since variations over time will (a) not affect the return on investment and (b) it is difficult (or impossible) to estimate future value of money.

Ans: False
Response:  See economic feasibility and appendix 1A
Difficulty:  medium

122.	Important stakeholders for Organizational Feasibility include:  Champion, Organizational Management, and Systems Users.

Ans:  True
Response:  See Organizational Feasibility
Difficulty:  easy

123.	The “champion” is always a different high-level executive from the “project sponsor”.

Ans:  False
Response:  See Organizational Feasibility
Difficulty:  medium

124.	 The Champion supports the project with resources and political clout.

Ans:  True
Response:  See Organizational Feasibility
Difficulty:  medium

125.	Brad is an analyst doing a Technical Feasibility study.  He notices that the proposed system utilizes open source software, but the users are only familiar with Microsoft Office products and tools.  He should contact the project sponsor to change the request to a Microsoft solution.

Ans:  False
Response:  See Technical Feasibility
Difficulty:  medium

Essays:
126.	Can the project sponsor and the project champion be the same person?  Explain

Ans:  Yes.  On smaller projects they might be, on larger projects you might have more than one sponsor or more than one champion; or they might just be different people
Response:  See project initiation
Difficulty:  medium

127.	 According to the text, what are the three types of feasibility studies and the phrases associated with each one?

Ans:  Technical feasibility:  can we build it / economic feasibility:  should we build it; organizational feasibility:  if we build it will they come
Response:  See Feasibility
Difficulty:  medium

128.	What calculations are used in economic feasibility?

Ans:  Return on investment; NPV – net present value of money; break-even analysis; cost/benefit analysis
Response:  See Feasibility analysis
Difficulty:  medium

129.	What is the difference between a systems analyst and a business analyst?  

Ans:  a systems analyst interfaces between the business side and the development / technical site; while a business analyst focuses on the business side of a project
Response:  see systems analyst
Difficulty:  medium

130.	The authors stated: “A systems analyst in one of the most interesting, exciting and challenging jobs around”.  What do you think about that statement?

Ans:  Will vary – should point out that systems analysts work with a variety of people and learn how they conduct business; work on a common mission with teams of analysis, business users, managers, developers and others; getting satisfaction from seeing systems you designed and developed implemented and making an impact on your business / organization.  
Response:  see Introduction
Difficulty:  medium

131.	One of the skills needed for a systems analyst is to be ethical.  Why do you think that is important?

Ans: Analysts must deal fairly, honestly, and ethically with other project team members, managers and systems users.  Analysts frequently have confidential information and must not share that information with others.
Response:  see Systems Analyst skills
Difficulty:  medium

132.	What are the four phases of the SDLC and what is the major deliverable from each of the phases?

Ans:  
Planning – deliverable is the system request (also feasibility study and project plan)
Analysis – deliverable is the system proposal
Design – deliverable is the system specification (also Alternative Matrix)
Implementation – deliverable is the installed system (including documentation, migration plan, and support plan)
Response:  see The Systems Development Life Cycle
Difficulty:  medium

133.	One of the feasibility issues is “Technical Feasibility”.  What does that mean to you?

Ans:  Are you familiar with the technology (for example, possibly familiar with open source software (Linux) or with Microsoft software or with Java or Visual Basic); are you familiar with the application (is it in your business area – like accounts receivable; inventory; human resources; collections; fraud; etc.); project size (number of people on the project; the length of time for the project); compatibility of the project with existing systems
Response:  See Technical Feasibility
Difficulty:  medium

134.	What things might happen in the requirements gathering step in the analysis phase of the SDLC?
Ans: interviews; questionnaires; JAD sessions; observation; document gathering; more
Difficulty:  medium

135.	Who approves a system request (generally); what is the driving factor behind a system request?
Ans:  Generally an approval committee considers the project request; the main aspect is to gain business value; 

136.	Which types of people (or specific people) are important in “Organizational Feasibility” and why?

Ans:  Champion (or project sponsor) – initiates the project / promotes it / allocates time to the project; provides resources; Organizational Management – knows about the project / budgets funds ; encourages users; Systems Users – make decision about the project / does hands on work for the project (testing, giving input through interviews, JAD sessions, etc.) / ultimately determine if the project is successful by using it!!!